Tell Us Survey feedback - study environment

You said: The noise levels and groups which use the 1st floor as somewhere to watch football or just have a social. This year there has been two groups which almost of a daily basis come in and sit in a circle taking up a whole row or two of computers and do nothing to talk socially and loudly. I've complained previously and got the response that if I want silence I should go the second floor. However I stand by the fact this was an unsatisfactory response. If there is team work or you quietly wish to work in pairs and small groups, you will be told not to talk at all on the 2nd floor, but on the 1st or 3rd floor you have to put up with loud noisey people. Then you have the hub which is usually quieter but then you don't have easy access to the books. The staff and security need to regulate the noise. It's a learning area which is treated like a canteen of noisey people which ruin the flow and standard of work of the majority of the other library users. Frustratingly it's the same 15-20 people who do it day in day out. It could be easily fixed if the library staff would be willing to stand up to them for the sake of others. I've complained about this main times but have been shrugged off. We said: Thank you for bringing your concerns to my attention. Luton LRC the silent floors are on levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option