Bedford Library Staff

To all the library staff.  Thanks for all your support.  It is much appreciated!!!  I will never forget.  Adriano is a legend :)

Thank you for your kind words. Every best best wish for your academic career.

Tell Us Survey 2019 - Personal Responses Resources

You said

keeping more same books

We replied

we buy books listed on reading lists in both digital and print format. The digital copies provide enhanced access 24 / 7 and the print items are purchased in quantities related to number of student on a course.  We review these ratios regularly and we compare favourably to other University libraries. If you are having difficulty accessing either print or digital resources please contact your Academic Liaison Librarian for advice

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Subjects

Tell Us Library Survey 2019 - Personal Responses Resources

You said

More books please for nurses

We replied

Nursing courses received a budget of £26,000 this academic year from this we buy resources listed on reading lists both in print and digital format.  If you are having difficulties accessing books please contact your Academic Liaison Librarian David Abdy for more advice

Tell Us Library Survey 2019 - Personal Responses Resources

You said

Access to more ejournals, as a lot of the articles from the Strength and Conditioning journal are not available..

We replied

If you are unable to access a particular article do please contact your Academic Liaison Librarian Gwen Kent or David Abdy for advice on how to access that particular item via the Document Supply service or via Open Access
https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Subjects

Tell Us Library Survey 2019 - Personal responses Study Hub Space

You said

xtend the study hub as it feels a little squished. I am unaware of the rest of the space is used as teaching space but it seems under utilised.

We replied

Thank you for your feedback. Please can you share your ideas on how this can happen as there is quite a variety of consultation spaces and several spaces where scheduled 121s drop in and workshop activity takes place in a very busy daily calendar.

Tell Us Library Survey 2019 -Personal Responses Help

You said

i ask for help and in the end i lost so much time for nothing

We replied

Thank you for your feedback we will try to follow this up. It would help if you could send us campus, date, where you asked for help and what it was you needed.

Tell Us Library Survey 2019 - Personal Responses Study Hub Queue

You said

I put my number in and waited in line as it showed 2 people in the que. I was waiting for 30 minutes with visibly no one in the que and the lady was just looking at me, but she did not mind to ask me if I am waiting for anything. She also went to grab a coffee meanwhile.. 

We replied

Thank you for your feedback we will remind staff about the need to check if they can help people in the queue even if they join a team for a different team.

Tell Us Library Survey 2019 - Personal Responses Library PCs

You said

there are a number of computers especially in Bedford campus that needs servicing. the ports of a number of computers (80%) are not working and USB cannot be used on those computers. 

We replied

Thanks for your comments we will do some random checks to see if we can find an issue. If  you have any specific PC numbers and locations please let staff know  so we can do a proper check.

Staff praise - Bedford

I am a student from Bedford campus. It is the eighth mouth that I have been in The University of Bedfordshire. Here I would like to talk about the library of our campus. In our campus library,  man stuff’s actions of arranging books are always like a gust of wind, sharp and accurate. In contrast, they are always quiet and gentle when reminding the service time at night, which demonstrates their good professional accomplishment and considers for the students who are studying whole heartedly. In different seasons, ladies here always try to change the exhibition boards. You see, near the graduation season, there are more students writing papers in the library. The stuff of the library also provide free fruits to you in the hall. It's very kind of you! Feeling that if you don't learn well, you will feel guilty to the staff of the library.

For international students, you are not only part of the university, but also a window of Britain. Thank you

In short, the nutrition we have learned here in the  library is chasing the professor's speech. No matter where we go, we will never forget it and remember it forever.

Thank you for your kind words. The Library team wishes you every success in your academic career.

Tell Us Library Survey 2019 - Personal responses PC Privacy

You said

Privacy when the computer is used, acces to e-books, clean area, and very reduced level of noise.

We replied

The library does not offer private PC use and does not have capacity to attempt to offer this. Open access PCs offer more discretion than they possibly look like they might. Maintaining the library environment is a partnership between students and staff. Inevitably there may be occasions when normal behaviours break down. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent.

Tell Us Library Survey 2019 - Personal responses - Noise

You said

To let students know that library should not be turned to a market place

We replied

Thank you for your comments. Maintaining the library environment is a partnership between students and staff. Inevitably there may be occasions when normal behaviours break down. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent.

Tell Us Library Survey 2019 - Personal responses Praise

You said

I like the setup

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

OUR LIBRARY IS AWESOME!

We replied

We agree!!! Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

It seems that Staff always trying their best to help students.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Staff

You said

To show concern and be willing to give support and not turning students down which most of the staff do.

We replied

Thank you for your feedback. We try to provide consistent services across our Campuses. We try to resolve any dissatisfaction with mentoring and training. We will endeavour to follow this up

Tell Us Library Survey 2019 - Personal responses Digital Resources

You said

Increase the number of books and then have some of the books on the online platform so that students can access their reading list as soft copies anywhere.

We replied

Thank you for this suggestion. You will find that your course’s Reading List will do this. The items are selected by your course tutors and are matched to what you are studying.

Tell Us Library Survey 2019 - Personal responses Service Information

You said

Have better information packs prepared on services facilities available to students and staff.

We replied

Thank you for this suggestion. As a response to increased use of mobile devise, phones, tablets, laptops etc Learning Resources increasingly uses our website as the hub/pack of information for our customers. This way we can ensure that information is always up to date and easy to navigate

Tell Us Library Survey 2019 - Personal responses Cleanliness

You said

The library is not clean and when i made a complain. I got a reply saying we clean it regularly, which is false. no one cleans the keyboards

We replied

Thank you for your concerns the library is cleaned regularly. Maintaining the study environment is a partnership between cleaners and students. If a keyboard is particularly grubby please bring it to staffs’ attention.

Tell Us Library Survey 2019 - Personal responses Keyboards

You said

Silent study area is great, although I would say there are 2 different types of keyboards - soft type ones and keyboards which make such a noise when people and typing away which can be distracting so I would urge for more of the soft type keyboards to be swapped in.

We replied

Thank you for this suggestion. We will look into rolling this out in a replacement programme as budgets allow.

Tell Us Library Survey 2019 - Personal responses Rolling Stack

You said

The services and facilities are good, the rolling stack is an issue beyond the control of librarians and thus I don't want that to affect my judgement. Everything else is fantastic except for the rolling stack and it's constant inability to work.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey. Thank you for your kind words. We sympathise with you over the rolling stack at Bedford. We have done everything in our power to get the Rolling Stack mended and in between times the manual retrieval via staff is the best we can offer. We are hoping that this problem has now been resolved.

Tell Us Library Survey 2019 - Personal responses Praise

You said

Everything is perfect

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Staff

You said

Everything else is in place apart from the service from some staff

We replied

Thank you for your feedback. We try to provide consistent services across our Campuses. We try to resolve any dissatisfaction with mentoring and training. We will endeavour to follow this up

Tell Us Library Survey 2019 - Personal responses Praise

You said

They are just great people on my side willing, no enthusiastic to help ALL THE TIME even the security guys

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

The atmosphere here is a proper place to enjoy reading.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

i feel that i know my surroundings and that i can access things confidently

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Noise

You said

Have more quiet places.  Sometimes it can be too noisy

We replied

Thank you for your feedback. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent. Sanctions are in place if anyone break our Code of conduct.

Tell Us Library Survey 2019 - Personal responses Praise

You said

I am getting here every kind of thing related to my education and research and carrier

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

It has the books, support  and guidance

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

I have been in different universities and countries. i must say ours is simply adorable.

We replied

Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Praise

You said

The staff are very professional, very well aware of the surroundings and how everything works. I do not face any troubles at the library because lts staff and because of the way the library is organized .

We replied

 Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Noise

You said

Reducing of noise in the reading area

We replied

There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent. Sanctions are in place if problems are reported to library staff or security.

Tell Us Library Survey 2019 - Personal responses Computer Science PCs

You said

Provide more computer science computers for student to use as 8 is not enough for more than 100 students.

We replied

The dedicated Computer Science PCs are bookable this offers good opportunities for Computer Science students to use them when they need them

Tell Us Library Survey 2019 - Personal responses Rolling Stack

You said

The rolling book stacks on the first floor (Bedford Campus Library) are essential to my studies as they contain most of the English books. They have been inaccessible on at least five occasions this academic year, including two consecutive weeks in March/April. As a mature student who is only able to access physical stock once a week (due to work and family commitments) this is wholly unacceptable.

We replied

Thank you for voicing your concerns. We agree with you. We have done everything in our power to get the Rolling Stack mended and in between times the manual retrieval via staff is the best we can offer. We are hoping that this problem has now been resolved.

Tell Us Library Survey 2019 - Personal responses

You said

I absolutely love how modern in various the library is, it is warn in the winter, the design and layout, the view from the huge windows, I was shocked when I found out about Power Nap stations - how cool is that? the choice of seats, the furniture is top, I am very happy to study in this library.

We replied

We are very proud of our libraries. So glad you took the trouble to tell us how much you appreciate the Luton Campus Library.

Luton Library - cleanliness

The computers and tables on all floors are very dirty! and it has not been cleaned in months! This is a matter of basic hygiene.

Thank you for your comments. Library customers are expected to clear up after themselves. I am sorry that you have found messy areas of the library. Care for the library's study environment is a joint effort between the library customers and the Facilities staff who maintain the cleanliness of the space via a regulated schedule. There are Code of Conduct requirements and sanctions about food in the library
https://lrweb.beds.ac.uk/libraryservices/using-the-library/Code-of-conduct

• You can consume cold food, cold drinks and lidded hot drinks in the library. Hot food is not allowed on library floors

Bedford Library - staff

It's been so nice and really good being in the library.  The staff are so lovely, kind, always ready to help.  They need a pay rise. I made it because of them.

Congratulations on your achievements!! Delighted to be part of your academic journey

Bedford Library - study environment

The noise levels in the library way too high plus the use of language (poor) the consequences being not being able to concentrate on my studies - left the building!!!

Thank you for your feedback. Level 1 of Bedford Campus Library is primarily used for social learning and so it will be a lively floor. If you like silent working level 2 is designated silent. If you can tolerate ambient noise level 3 would be the perfect choice for you.

Luton Library - Furniture

The little triangle table with computers in the silent areas are are too small to work on. There is no space to write or put a book. Need bigger table

Thank you for your feedback. There are silent rooms on the 4th, 5th and 6th floors of Luton Campus Library. As well as the triangular tables you mention there are standard tables - some with PCs - also available in some of the rooms. These tables offer space for books and additional portable devices. I would advise you to check the facilities on each of these floors to find the one that suits you the best.