Stationery

Can you please provide us with some stationery such as staplers because it gets tough when we have to hand in an assignment

Thank you for your comment.

Assignments are stressful. It is part of the academic process to manage your time effectively and have all the resources (including staplers) to create your assignment. The LRC does not have a budget to provide free stationery to students. I am sorry I cannot help you with this. Perhaps you can get a little collection of things together so you won't get caught out again.

Dissertations

Finding a sample undergraduate dissertation... is nearly impossible

Thank you for taking the trouble to write to me about your concerns regarding finding dissertations and the helpfulness of LRC staff.

The index you refer to is extremely out of date and should never be used as an academic tool.

You may find these pages on our website helpful

http://lrweb.beds.ac.uk/guides/subjectguides/applied-soc-studies/Dissertations-and-research

When looking for a dissertation go onto the catalogue and click on the "Advanced Search" tab

http://library.beds.ac.uk/search/X

fill in all the details. When you get to material type click on the down arrow to see your choices and click on dissertation this will take you to your correct resources.

If you are not finding the materials you want, you need to improve your search terms. If you would like further help with this I would advise you to make an appointment with your Academic Liaison Librarian to address this:

http://lrweb.beds.ac.uk/help/ALLs/Subjects

Fines

I was annoyed to learn that I owed the library an amount of more than £11 only when I came in requesting a service. May students be made aware of any outstanding fines just like when one has overdue books, not to be informed when your access to service has been blocked.

Thank you for your comment received today 18.3.11

Customers are expected to manage their own library accounts and so checking for due dates, fines and reservations is an expected part of academic practice.

The University of Bedfordshire does not block accounts until £22 of fines are owing. If your account was blocked when you made your complaint it could be because you had a billed item (customers are notified of billed items) - this is an item that is more than 5 weeks overdue.

Services from home

i am PG student of BED n my id is XXXXX. i would like to access the library from home.

please let me know how i can access.

Thank you for your enquiry.

There are guidance pages on LRWeb to help you access the library and its electronic resources from home. Please follow these links:

http://lrweb.beds.ac.uk/libinfo/servfromhome

http://lrweb.beds.ac.uk/libinfo/newstudents/skills

If you require further assistance please make contact your subject librarian and arrange a 121 session for the next time you are in Luton

http://lrweb.beds.ac.uk/help/ALLs/Departments

Easter Opening Hours

I am a sutdent at the University of Birmingham, and was intending on using the library at Bedford Polhill Campus over the easter holiday. I was just wondering if you could confirm that the library will be open over the easter break and what the opening hours will be? I was also wondering whether the Bedford Collection includes books for law, or if that is all in Luton?

To use Polhill Library you will need a Sconul Access card. University of Bedfordshire only applies the Sconul Vacation Scheme to the summer vacation starting in June

There is a small law collection at Polhill. The main collection is in Luton.

The library will be shut 21 - 25 April, 29 April and 2 May other than please check our website for opening hours

http://lrweb.beds.ac.uk/opening/ph

My library password has the characters: $ % @ as this makes the password more secure. I cannot use the self service equipment

I appreciate your comments about using "special characters" to make your password secure. You are obliged to follow our rules and they state...

... the library catalogue (which you use for renewing books and using digital resources off-campus) and self service machines cannot use special characters

http://lrweb.beds.ac.uk/faq/passwordtips

Please change your library password to comply with this requirement. All students are expected to use the self service equipment.

External Students

.. I have noticed that.. many students from different Universities are accessing the services at Luton. As a student I feel there is a question of security as we do not know these students...

Thank you for expressing your concerns. I would like to reassure you. The University of Bedfordshire is part of a co-operative scheme with most Universities in the UK, called Sconul Access. Students from other institutions apply for a card to use the resources in our University on a reference or loan basis (depending on their course of study). There is one kiosk pc which external users are allowed to use.

University of Bedfordshire students also take advantage of this scheme (particularly part time and distance learners). They can apply to use Universities near their home town if its more convenient for them to study there.

If you have any particular security concerns please raise them with security staff on duty