I was annoyed to learn that I owed the library an amount of more than £11 only when I came in requesting a service. May students be made aware of any outstanding fines just like when one has overdue books, not to be informed when your access to service has been blocked.
Thank you for your comment received today 18.3.11
Customers are expected to manage their own library accounts and so checking for due dates, fines and reservations is an expected part of academic practice.
The University of Bedfordshire does not block accounts until £22 of fines are owing. If your account was blocked when you made your complaint it could be because you had a billed item (customers are notified of billed items) - this is an item that is more than 5 weeks overdue.
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