Billed items

The last time I borrow books at library but when I returned them may be I was put them on self issue machine instead of self return and after that I was return them to the library. Today I received an invoice letter about two books that I was borrow is overdue and I need to pay full for this so what I need to do now. I hope you can help me with this problem.

Thanks for your enquiry. I have checked your account and you have 2 billed items. If a book is more than 5 weeks over due then a bill for the replacement cost of that item is issued

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

The two books were borrowed 28.10.15 renewed twice, 3 overdues and finally a bill was issued 21.12.15

As you claim you have returned these items I will have a Missing Books check started to establish if they are in the library anywhere. If they are the bill will be reduced to a fine. If they are not then the bill is payable. The Missing Book check can take up to 3 weeks (excluding the Christmas break).

Two other books are also on your library account and also overdue – due back 10.12.15

These items must be returned as soon as possible

  

You can check your library account at any time you are online

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

and you can renew your books as long as they are not needed by anyone else and they are not overdue

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

DISCOVER

I have not been able to get on Discover when I am at home, at first it would allow me on using explorer but not chrome, however now it won't let me access using any browser. When typing in my username and password it just says invalid. 

Are you able to help?

Thank you for your enquiry. I am sorry that you’re are having problems getting into DISCOVER

We have reports of people getting this error, "Sorry, cannot locate your account" when trying to access DISCOVER/Digital Library off-campus: 

We think that this is caused by the autofill function in your browser (particularly Chrome) scrambling your login information.

You may need to turn off the auto fill option in your browser and try again:

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

If this doesn’t work please try a different browser to see if that helps.

You may also need to clear your browser history, if you don't know how to do this check out

http://www.wikihow.com/Clear-Your-Browser's-Cache.

I hope this sorts your problem out. May I suggest that you subscribe to our digital blog which posts details on new products and any reported problems – and solutions
http://bedsdigital.blogspot.co.uk/2015/12/discoverdigital-library-login-problems.html

If you still have problems please ring 01234 793189 during staffed hours to talk through your problem with a member of staff

Thanks

Library Catalogue

Sorry to trouble you so late to Christmas

I’m having difficulties logging into my library catalogue account.  I’m using my ID  and my normal BREO password but aren’t able to access the catalogue.  Please can you direct me to someone that can help.

I’d be grateful for any help or advice

Thank you for your enquiry. I am sorry that you are having problems connecting to the library catalogue

I have checked your library account and there doesn’t seem to be a problem with it. There has been a problem with the links between BREO and the library catalogue which has been sorted out but the problem could be held in your cache.

I have 3 suggestions for you to try please

Clear your cache, log out and then re-log in

Try a different browser

Go directly to the library catalogue rather than using the BREO link

Library.beds.ac.uk

If none of these options work please ring  01234 793189 during office hours to discuss your problem with a member of staff

Merry Christmas

Library Catalogue

I can access to Breo and email but could not access on library, can you please check what's happened?

There has been a problem with the links between BREO and the library catalogue which has been sorted out but the problem could be held in your cache.

I have 3 suggestions for you to try please

Clear your cache, log out and then re-log in

Try a different browser

Go directly to the library catalogue rather than using the BREO link

Library.beds.ac.uk

If none of these options work please ring  01234 793189 during office hours to discuss your problem with a member of staff

Library account

Please, I am unable to log-in to my library account. I need help urgently to be able to do my assignment. I tried a few times unsuccessfully, though carefully typing my ID No and password.

I am sorry that you are having problems with your library account. I have checked it and it seems to be fine.

May I suggest that you go into the library catalogue directly

http://library.beds.ac.uk/

rather than through a BREO link

You may also wish to check which browser you are using. There were problems with Chrome last week. Try using IE of Firefox and see if this helps

If neither of these suggestions work please ring

01234 793189

During office hours to talk through your problem with a member of staff

May I suggest you subscribe to our Digital Library blog so that you can see the update information of new digital products and solutions to any problems

http://library.beds.ac.uk/

Study Hub

Wednesday 16th Dec - Visited Bedford Campus to attend PAD session - no-one available. Staff tried to call Luton Campus - no-one available. No staff covering service at all and I am unable to access support as recommended

Thank you for raising your concerns. I have checked the Study Hub What's On calendar and no PAD sessions were scheduled for Wednesday 16 December. May I advise you to check the calendar in advance of your visit as it does detail all the study support available
http://lrweb.beds.ac.uk/studyhub/whats-on

The recommended support is available from Study Hub but please check the calendar for the details
http://lrweb.beds.ac.uk/studyhub

If you have specific needs please email the Study Hub team for advice

studyhub@beds.ac.uk

DISCOVER

Discover account will work only in IE and not in Chrome. Nobody has responded to my telephone message left with the LRC on Tuesday requesting urgent help. Luckily I was able to trial a few different ways around the error message (you note the error messages are still being reported, on your Twitter feed today). I will look into seeing if the cache on my Chrome browser perhaps needs to be cleared to support whatever changes you have performed recently, but for now I would recommend people to use IE if they want to access Discover - maybe you should create a banner on Breo to help people with this. 

Thank you for your email. I am sorry to read that you didn't get a response to your telephone message, please can you advise me which phone number you used so I can follow it up.

The advice being given via our blogs and social media is
We're still getting reports of this "Sorry, cannot locate your record" error when accessing DISCOVER off campus, particularly when coming from BREO. We think that these problems are down to the Autofill function in the browser putting the wrong values into the login box. We recommend that you either turn off Autofill in your browser or clear the login boxes and manually enter your username and password.

http://bedsdigital.blogspot.co.uk/

We also advise using Firefox or IE (not Chrome) and going directly into DISCOVER not via BREO. Links are on the front page of LRWeb
http://lrweb.beds.ac.uk/

DISCOVER

I'm trying to access discover from home and it's not allowing me- telling me that the information I submitted is invalid. This has happened a few times with me and a friend now.
Is there anything else I can do to access discover from home please?



There have been some problems with accessing DISCOVER in the past few days. May I suggest a few things to try:
turn off auto fill in Chrome. You do this by:

Settings, show advanced settings, password and forms, uncheck auto-fill

Or you could try a different browser.
Or you could go to DISCOVER directly rather than through a BREO link, from the front page of LRWeb

http://lrweb.beds.ac.uk/

if this doesn't resolve the issue please ring  01234 793189 to talk through your issue with a member of staff

Butterfield Opening hours

I have been searching the website but cannot find anything about when Butterfield closes and re-opens for Christmas. I need to hand something in and I’m trying to decide when i’ll be able to do this. If you could let me know, I would be most grateful.

 Please try the Butterfield opening hours page

http://lrweb.beds.ac.uk/opening/bu

Christmas Holiday Closure

From midday Thursday 24 December 2015 to 3 January 2016 (inclusive) CLOSED

If you need a LRC at the weekend, overnight or during Public holidays why not use Luton LRC or Bedford Campus library? They are open 24/7

DISCOVER

I cant access to DISCOVER for 2 days ago since i came back to Thailand. i am not sure what happen to my account, but i haven't changed a password or anything. Could you please give me an advice, i have to use it now to finish my assignment 

I am sorry that you are having problems with DISCOVER. There were reported problems with using Chrome to access DISCOVER last week. Was this the browser you were using? If it was please try IE (Internet Explorer) or Firefox and see if this helps.

If not please ring 01582 743488 during staffed hours so a member of the Learning Resources team can talk you through your issue

http://lrweb.beds.ac.uk/opening/ps-lrc

Resources

I have found that whilst attempting to search for books on Child Exploitation and Child Trafficking there are so few books that the site isn't all that helpful for my assignment meaning it definitely won't be that helpful for my assignment needs as it is going to be on the same topic. 

Thank you for your enquiry. I am concerned as to why you have limited your search to just VLeBooks.com

Using the advice on
http://lrweb.beds.ac.uk/applied-soc-studies/findinginformation

Applied Social Studies students should start by accessing the library catalogue or DISCOVER with appropriate search terms links can be found on the front page of LRWeb
http://lrweb.beds.ac.uk/
Using reference books can help identify appropriate search terms

http://lrweb.beds.ac.uk/applied-soc-studies/findinginformation/Referencebooks

Logging on

 I'm not being allowed onto Discover its letting me on to Breo but as soon as I tyoe in the same log on details as breo it says my username is incorrect

The problem with the link from BREO to DISCOVER has now been fixed the cache memory of your device may continue to use the incorrect link, please clear your cache. If this fails use LRWeb.beds.ac.ukhomepage link to DISCOVER it should solve the problem. Could also try using a different browser.

In addition to this the University has been experiencing log on problems this morning - these have now been resolved. Please re-try

Thanks

Logging on problems

Hello, I am trying to log in the library from my home but it is impossible. I had the same problem yesterday so I came there, I met a lady at first floor who solved the problem but it occured again. I use the same Username and Password to sign in BREO and there is no problem. My problem is urgent because I need to loan an E-book for my test on Friday. Thank you very much 

The problem with the link from BREO to DISCOVER has now been fixed the cache memory of your device may continue to use the incorrect link, please clear your cache. If this fails use LRWeb.beds.ac.ukhomepage link to DISCOVER it should solve the problem. Could also try using a different browser.

In addition to this the University has been experiencing log on problems this morning - these have now been resolved. Please re-try

Thanks

DISCOVER - problems 7.12.15 update

DISCOVER: the problem with the link from BREO to DISCOVER has now been fixed the cache memory of your device however may continue to use the incorrect link, please clear your cache. If this fails use LRWeb.beds.ac.uk homepage link to DISCOVER it should solve the problem. Could also try using a different browser

Catalogue problems

I am unable to sign into the library catalogue. I have tried my usual log in, but still not giving me access. Please help. 

I am sorry that you are experiencing problems. The University seems to have an issue with some resources which is being looked into and worked on. I cannot give you an exact time scale but please try again in an hour

Luton - Study environment

 never feel silence or a good study atmosphere in any part of the library. Every where gang talks, anti social activities, no one is monitoring or checking it. I'm fed up. Today I have to submit the project, I'm not not able to do it.

Luton LRC offers a variety of learning environments across all 4 floors. Group,social, quiet and silent.  Levels 2 and 3 are silent floors.Those floors are monitored electronically and by staff patrols. Neither floor has shown the high level of noise you indicate.

Please be sure to use the silent floors as this area would seem to suit your learning style better than other places in the LRC

If those floors are noisy at the moment please come down to the Customer Sertvice desk on level 1 and report your concerns.

Library account

I cannot gain access to my library account,I need this fixing asap.

Thanks for your enquiry. I am sorry that you’re having problems. There doesn’t seem to be anything wrong with your library account. Please could you specify what your problem is?

The information on the following webpage may be helpful

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

Bedford - rolling stack

I think the moving book shelves should be removed as I nearly got crushed today!!! I screamed and the lady pressed stop. It was very stressful!

Thank you for letting me know what happened today. I am sorry that you had such an alarming experience. I understand that Bedford Library staff have spoken to you and re-assured you that you could not have been seriously hurt due to the system's fail safe. I believe you have been shown her how to lock down shelving for the next time you are in.  Please remember there are instructions at the end of each stack on how to do this.

Google Books

Has the library ever considered subscribing to Google Books?

Thank you for your feedback.  As Google Books is a free resource available to anyone it is not necessary or possible for the library to subscribe to the service.

PC inactivity

I am disappointed with the inactivity clock on the computers in the IT Suite. I printed off a journal article, sat down by the PC I was using, and began to read it and dissect it. I don't know how long I was doing this for, but it must have been a while. My computer screen suddenly caught my eye, as I found it had logged off. Although my work was saved, and accessible via the document recovery on Microsoft, I lost the 15 or so tabs I had open on the internet, all relevant to my study. This has set me back in my assignment, as it took me hours to compile all the articles.'

The timeout on all LRC PCs is 30 minutes, after which time of inactivity on the PC a warning message is displayed. This states that there has been inactivity and the PC will be logged out. After a further 10 minutes and the message continuously being displayed. the PC is logged off.

 This was requested as a result complaints about students  “hogging” PC s. This alsot fits in with current Learning Resources' policy of removing abandoned personal belongings and logging out PCs by staff.

I am sorry you have been caught out by this, may I suggest that you set a timer on your phone to go off after 25mins so you can do some mouse movements to prevent the PC from logging out.

Luton Post Graduate Centre - MACs

I wanted to try and access one of the Mac computers today in the PostGrad building. But using my usual login (student nr + student password) doesn't seem to work. Is there a special login for these computers? 

I need to use one, to get access to Adobe InDesign to create a campaign for one of my courses. 

Thank you for your enquiry. Learning Resources does not support the IT resources in the PG Centre. We believe the log on is either

Guest and Guest

Or

Guest and nothing (ie no password)

The MACs in Learning Resources have Adobe InDesign and the Luton LRC is open 24/7 x 365 if that’s any help?