Logging on

 You said:

I've forgot my BREO username and password. So kindly please help me to sign in to BREO.

We said:

Thank you for your email. Your log on details (Username and password) to access your Library, BREO, Network and Email accounts will have been sent to you in your "Joining Instructions" email at registration.

 If you have forgotten this please talk to staff at the Customer Service Desk in the Library next time you are on Campus.

Document Supply

 You said

I am a third-year midwifery student and I have been searching for the above title, for help with a current unit of work. It does not appear to be in our library catalogue, and I wondered if the library could purchase a copy - hard copy or E-book?

 If not, it's not a problem as I am happy to purchase a copy myself, but we have recently been made aware that if we are unable to find a resource in the library catalogue that we can ask.

We said:

Thank you for your enquiry. As a final year undergraduate you have limited use of the University’s Document Supply service. Details are here:

 https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/document-supply-q-and-a/

 Each underlined paragraph heading is a link to a PDF.

 When you are ready complete the Book Request form linked from this page

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/forms/

 You will be notified when the book is ready to collect

 Any queries please contact docsupply@beds.ac.uk

I hope this helps

Microsoft Office 365

 You said:

Can you send me the link for Microsoft office so I can use it on my laptop please. 

We said:

Thank you for your email. All the information you need to install Microsoft Office 365 is on our website here:

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/microsoft-office/

 I hope this helps

Loans

 You said:

I am a graduate of the university and I still have in my possession a few books loaned from the library. 

 Are you able to check if they have incurred any fines? I do plan on return them but at the moment I am self isolating, I aim to return them next week.

We said:

Thank you for your email. Please return your 5 loan items as soon as it is safe for you to do so after self-isolating.

 All of the items are due back 1.11.21 and have no fines

Logging on

 You said:

I cannot log in to the my library password as I don’t have one.

My student id is XXX and email is XXX

Can you help me please.

We said:

Thank you for your email. Your log on details (Username and password) to access your Library, BREO, Network and Email accounts will have been sent to you in your "Joining Instructions" email at registration. If you have forgotten this please talk to staff at the Customer Service Desk in the Library next time you are on Campus.

Finding learning materials

 You said:

I'm studying part-time on the Systemic Professional Practice Doctorate programme (Yr 2). I've been trying to get hold of a copy the following article in the British Medical Journal (BMJ). See details below. Are you able to source a copy of this article please?

 Any information you can provide will be much appreciated.

We said:

Thank you for your email. May I ask did you check DISCOVER?

 From the front page of LRWeb

https://lrweb.beds.ac.uk/

 There is a red search box about half way down the home page. In the white search bar it says Search DISCOVER. If you type the title of your article in there and click return

 You will get this results list

https://eds.s.ebscohost.com/eds/results?vid=0&sid=b7fe8a41-d0d1-433b-9c81-20c19eb7ef29%40redis&bquery=transforming%2Bcamhs&bdata=JmNsaTA9RlQxJmNsdjA9WSZhdXRodHlwZT1zc28mY3VzdGlkPXM1MDk5MTE4JnR5cGU9MCZzZWFyY2hNb2RlPUFuZCZzaXRlPWVkcy1saXZlJnNjb3BlPXNpdGU%3d

 Your article is at the top. Click on linked full text button and it will take you to the article in BMJ (you may need to authenticate in using your standard University username and password).

 If you have questions about finding resources for your studies please contact your Academic Liaison librarian for advice

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/david-abdy

 There is on line support avialble to you as well here:

https://lrweb.beds.ac.uk/health/

 I hope this helps

Visitor membership

 You said:

I am a student at Queen Mary University of London and I am looking for a space to complete my studies. I would usually use the public library but unfortunately they have not opened their study areas.

 Would it be possible for me to use your library facilities to study for a few hours a week for for about 5 weeks.

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor library membership at this time.

 https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

 The Sconul Access scheme is also currently suspended.

Visitor membership

 You said:

I have been checking the LRC website since May 2021 and have been informed that the LRC is not open to visitors. Upon speaking to the staff at the LRC I was informed that they are not aware when the LRC will be open to visitors and that I should check the website. I have been checking the website for 6 months and no new update has been published. 

 I am a very hard working and studious person suffering from family problems hence am not able to study at home. 

 My father passed away last year and I am working two jobs and studying to become a doctor. My studies have been greatly affected because I cannot study in peace at the library and there is a lot of disturbance at home. 

 Please kindly review my request and please allow me access to use the LRC. Myu exams have started and I wish to gain access to library again. 

 I have been vaccinated and am fully fit.

 I will be grateful for your consideration. 

 I wait for your reply. 

 We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Library Account

 You said:

Having difficulty signing  into my library account, please educate me on what to do

We said:

Thank you for your email. I am sorry you are having difficulties with your library account. I have checked your account and it looks fine.

 I would be able to help you better if I knew how you were accessing your account?

Do you:

Go to the library website?

Library.beds.ac.uk

 Do you click on the renewals tab of the search box? On the right blue in colour.

 Do you sign in with your normal University username and password?

https://brum.beds.ac.uk/patroninfo

 If you do please let me know what happens when you log in with your University username amnd password

 If you don’t please give this a try and see how you get on

Visitor membership

You said: 

I am an A level student wondering if I might be allowed to use your library to study.

 It would only be on Saturdays and Sundays, and I am only enquiring because the Bedford Borough and Central Bedfordshire libraries I would normally use do not allow people to sit in and study.  Furthermore, the Bedford libraries do not open on Sundays and I would like a place to go and work that is away from my household.

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

SPSS

 You said:

Do you know how I can install ibm spss?

We said:

Thank you for your enquiry. All the information you need is on the library website here

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/software2/spss/

 Follow the link then click on the PDF

 In a nutshell: Using the library catalogue search for SPSS under title search

Click on SPSS 26

Then choose either

SPSS 26 (PC)

Or

SPSS 26 (MAC)

Or SPSS 26 (Mac)

And follow the on screen instructions

Alumnus membership

 You said

How do I join as an alumnus member of the library?

 I have checked out the website but I am not sure what to do.

We said

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Visitor membership

 You said

I'm a postgraduate student but studying at Anglia Ruskin University London campus. However I live in a Luton and learn via online lectures. I'm looking to study at a library in the evenings or on a Sunday (mainly as I have children I need a quiet work area) and I was wondering if I was able to use Luton University library please?

 All the public libraries in the area close early or aren't open on a Sunday, so thought worth a chance asking the question to see if there was a chance you could help me please?

We said:

Thank you for your email. The University of Bedfordshire is not accepting applications for Visitor membership at this time.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Bedford Library opening hours

 You said:

Hi, I have some feedback about the Bedford Library and it's opening hours. I was just wondering if there were plans to extend the opening hours to be opened earlier than 830. As a 'mature' learner with children the library opening till later is great, but actually would make more sense if I could get into the library before 830am. The library seems to be the place that I am the most productive, and so I'm keen to get to the library before my lectures start to get a couple of hours worth of work in! I've spoken to a few of my peers who also think it would be beneficial if the library opened earlier. I'm aware that Luton are, or are moving to, a 24 hour service and just curious as to why this isn't an option for the Bedford campus. Many thanks

We said

Thank you for your email. During the last academic year the library has been open on very restricted opening hours. Moving out of the pandemic it has given the University to review the opening hours offer and run a pilot year of opening to see if this fits the student needs. The review looked at pre pandemic use and arrived at this opening hours profile for Bedford in consultation with faculties & BEDSSU

Month	Bedford Library
September	08.30 – 22.00
October	08.30 – 22.00
November	08.30 – 00.00
December	08.30 – 00.00
January	08.30 – 00.00
February	08.30 – 00.00
March	08.30 – 00.00
April	08.30 – 00.00
May	08.30 – 00.00
June	08.30 – 22.00
July	08.30 – 22.00
August	08.30 – 22.00

Its being run as a pilot until 31 August 2022. Any feedback will influence opening hours going forward.

There are no plans to open Bedford campus library before 8.30am at the moment.

I will save your feedback and it will be used as a part of the pilot

Digital Library

 You said:

I heard my lecture asking if we know how to access the library off campus

We said:

We have a number of online support pages please go to

https://lrweb.beds.ac.uk/welcome/

and

https://lrweb.beds.ac.uk/digital/help/

You may also find the following web page useful too

https://lrweb.beds.ac.uk/studyhub-library/subject-guides/

follow the link; Click on Subject Guides (3rd paragraph), then click on your department.

I hope that helps

Research

 You said:

I will appreciate it if you can find for me any books and journals about Dame Elizabeth Anionwu. Thank you.

We said:

Thank you for your email. Part of your journey as an undergraduate is to learning how to do your own research.

 May I suggest that you contact your Academic Liaison Librarian – David Abdy

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/david-abdy

 For some advice on how to research Dame Elizabeth Anionwu.

 You may find some online help in the Adult Nursing Subject Guide

https://lrweb.beds.ac.uk/health/

 You could start by searching the catalogue. To help you there is a guide in the A-Z list of resources. Just type Catalogue in the search box and you with get a PDF help sheet “Searching Effectively for Information”

https://lrweb.beds.ac.uk/studyhub-library/document-search-page/?query=catalogue&page=1&pageSize=10

 I hope that helps

Printing

 You said:

Im currently in the library and am having trouble finding the correct printer on the floor I am on. I am on the 2nd floor and have tried typing in the ID number, as well as tried accessing web print but have had no luck.

 If you could please advise how I can connect to the printer.

We said:

Thank you for your enquiry

 There is an issue with printing across the University at this time. If you log onto a PC on level 1 of the Luton Campus library and send your printing from there you can collect your printing as normal.

 There is a customer service desk on level 1 of the library and you would get a quicker response to your queries by talking to staff there.

Print Credit

 You said:

I am XXX student number YYY.

 I have in my account 8 pounds and 50 pence .

 I don't have courses today ,I am at home.

 I have just received in my app  of university of Bedfordshire in account library that my account is on minus - fifty (50) pence and a fine ,how could be possible as I didn't use your services this new academic year? 

 I didn't print anything.

 Please check,I want to report this and solve your security problems. I need to close my account now for avoiding any problems  in the futurem,please tell me how to do it.

We said:

Thank you for your email. I can confirm that the 50p fine on your library account has been removed.

 I can also confirm that there is still £8.13 on your print credit account (the last time you used your print credit account was 4.12.20).

 I hope this puts your mind at rest

eVision

 You said:

When logging into my library account today for the first time I saw that the address that is on my library account is wrong. It states that my address is XXX. However, that was my old university address, my current and only address is YYY. Is there any way this could be changed on my account, please?

We said:

Many thanks for your email. Please check eVision.

On eVision your contact address is down as XXX. If you update your eVision record everything else will be updated too

 

Visitors

 You said:

I would like to make an enquiry to see if I would be able to be allowed access to the university library as I am a college student. My name is XXX and I attend Oaklands college.

We said:

Thank you for your email. The University of Bedfordshire is not accepting external applications for library membership at this time

DISCOVER

 You said:

i wonder if you can help me,

i cannot seem to get on discover.It asks for a verication code after putting in my email to reset.

this code does not come through to my email.

i have always used discover so not sure why this is happening

We said:

Thank you for your enquiry. May I ask what you are doing to get these messages? Are you using your phone, tablet, laptop or desktop – they do behave slightly differently.

 DISCOVER will ask you for your standard University ID and password to access resources digitally. The library website LRWeb has lots of online resources to help you

 https://lrweb.beds.ac.uk/digital/discover/

 If you require further help please see the following web page

 https://lrweb.beds.ac.uk/digital/discover/who-to-contact-for-help-with-discover/

 Or contact your subject librarian

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Keith_Daniels

 You may find this online advice helpful

https://lrweb.beds.ac.uk/applied-soc-studies/

Automatic Renewals

 You said:

I have a book, ‘Public Health Nutrition’ by Gibney that is not automatically renewing.  The reason is because it has been renewed 47 times when only 20 renewals are allowed.  Do I need to come in to renew this again?  I have a few more that are likely to hit this threshold of 20 renewals soon so it would be good to know how to manage this.

We said:

Thank you for your enquiry. You have had “Public Health Nutrition” since 30.9.20 and it has been renewed 47 times. During the pandemic we extended the number of automatic renewals to support students

 I have renewed the item for you. Please can you return it on or before 7.10.21

 Renewals

University of Bedfordshire operates an automatic renewals service unless the item is reserved by another customer. Your items will be renewed up to 25 times on your behalf.

• please monitor your loans for any reservation recalls (you will get an email too via the library catalogue. You will need your student ID number and your library password to access your library account.
• be sure to reserve any item currently on loan to ensure that the book you need is recalled

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/self-issue/