Aylesbury campus library

 You said

Food vending machine

Power supply that works through all the quiet study desks

Easier sign posting on the rows of books.

For example this is where WQ is etc

 We said

Thank you for your enquiry regarding Aylesbury campus. I will pass your comments regarding food vending to our Facilities team. In the mean time may I encourage you to use the facilities available in the main hospital building.

Thank you for letting us know there’s a power supply issue with the study desks in the library I will ensure that it is investigated and resolved. Please remember that some power sources have been disabled to ensure social distancing while studying. If that is the issue it will remain in place until our COVID way of working ends.

New signage is being made up for the library shelves so please accept my apologies for the delay. Staff are on hand to help you find where the WQ books are

External membership request

 You said

In regards to my membership expiring on 24.01.21 would it be possible to renew my membership before the expiry date? Or do I need to come in to renew my membership? 

If there is a chance to renew before the expiry date can I just fill in the visitor’s application form and send it to you with the fees? 

We said

Thank you for your email. University of Bedfordshire is not accepting applications for membership from anyone outside the University and the Sconul Access Scheme is currently suspended due to the pandemic. Please check these web pages from 14.1.21 to see if anything changes

 https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

 https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories/

Book returns

 You said

As an ex student who graduated over lockdown in Summer 2020 who has books that need returning. Can these be returned to any campus library or the library in which they were borrowed from? 

We said

Thank you for your email. The books may be returned to any campus. There are restrictions on visitors to our campuses at the moment – even alumni – so you may need to hand your items to a security guard for return.

 Bedford campus entry via the Gateway building

Luton Campus entry via vicarage Street ground floor.

Print Credits

 You said

Do you know how first year students can access printing credits? 

We said

Thank you for your enquiry. I not sure I understand your question but you can credit your print account by logging onto myprint.beds.ac.uk

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/printing/terms/

 You can access your print credits via the printers when you send an item to print.

 Hope that helps

Eduroam

 You said

I was wondering if you could please set me up an account, so I can log in whilst not at the Beds campus?

We said

Thank you for your enquiry. You need to authenticate your devices whole you are on campus it cannot be done remotely.

 Next time you have your phone/tablet/laptop on campus follow the instructions on this link

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/wifi/

 

Increase Library Opening Hours

 You said

I am a part-time student with a young family and work full-time until 5:30pm, I would like to request for the library to extend the opening times as the current times are posing a real strain on me which is affecting my grade and opportunity to study, now that assessment deadlines are getting closer it is really important for us part time students with other commitment to be able to gain the same quality service like other students. The times that the library is open is the times in which I am working. I currently use the library on the Saturday however it is not enough time for me to get much done, and the library is closed on the Sundays. I would really appreciate if this could be looked into, as this is becoming increasingly stressful and I'm sure this will help not only myself but many other students in the same situation as me.

We said

Thank you for your raising your concerns 

Bedford and Luton campus libraries are currently open

Monday – Friday 8.30 – 18.00

 Saturdays

Bedford 9.45 – 15.45

Luton 10.15 – 17.45

 Opening hours are regularly reviewed by the University's senior management where demand and use is balanced against the current pandemic advice and locally set tier alert levels

Any enquiries about opening hours may be sent to sarah.arkle@beds.ac.uk

University community advised to check our website for the latest opening hours https://lrweb.beds.ac.uk/opening/

eBook?

 You said

Please this book is one of the suggested reading book for my essay assignment but is not available online to read, can it be made available for me

We said

Thank you for your enquiry. Not every book available has an ebook equivalent. This is the case with the item on your reading list. I am sorry I cannot help you with your request.

How many books?

 You said

was just wondering how many books we were allowed. I have 6 to collect and when I went to add another it said to speak to library services

We said

Thank you for your enquiry. All the information you need is on our website

Borrowing
https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/self-issue/

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/self-issue/borrowing/

 

Reservations
https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/reserve/

 

You may borrow up to 20 books at a time. You may reserve up to 6 items at a time

Open to guests?

 You said

I have a membership which expired and want to renew it 

We said:

Thank you for your enquiry. Due to the pandemic University of Bedfordshire libraries are closed to visitors at this time.

 We will review this in January 2021 so I would advise you to check on the library website in January for updates

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

Laptop loans

 You said: 

My laptop is broken and I can not work on it any more are there any laptops on loan from the library?

We said:

The pandemic laptop loan scheme ended when the University libraries re-opened. The libraries at Bedford and Luton are open 8.30 – 17.00 Monday – Friday there are desk top PCs and printers to use during those hours.

LRSE return to campus services have been restricted due to pandemic advice. There are no laptop loans at Luton Campus Library at this time

 Student Services laptop loan scheme

Students who are full time UG or PG studying at the University of Bedfordshire at Luton, Bedford, Aylesbury or Milton Keynes (not including LSC students) can apply for a laptop loan. The laptop can be loaned for up to 3 months for academic purposes to facilitate study and research only. Contact studentmoney@beds.ac.uk

Borrowed books in March

 You said:

I borrowed some library books back in March and wondered when I could bring them back

We said

Thank you for your email. Your books have been automatically renewed for the past 6 months to cover the closure period. If you are coming to campus please bring your library books with you and return them in the usual way

https://lrweb.beds.ac.uk/opening/

Bedford and Luton campus libraries are currently open

Monday – Friday 8.30 – 17.00

 We will be piloting a Saturday opening at both campuses 24 October 2020 to assess demand for weekend opening

Bedford 9.45 – 15.45

Luton 10.15 – 17.45

Books Due Back

 You said: 

I have a few books due back in next week. But I am having to self-isolate now due to being in contact with someone with Corona Virus. Sorry for inconvenience. Can they be re-issued to me when they are due, or what do you suggest?

We said:

Thank you for your email. I hope you have a gentle self-isolation and emerge COVID free

 Your library books should automatically renew themselves unless they get reserved by someone else.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans-renewals-and-reservations/self-issue/

Library Opening Hours

You said:  The library closing at 5pm is affecting my studying to a great extent. I do not finish work until 6.30pm I understand due to COVID but its greatly affecting students learning. I fear my grades are going to drop and its my final year. I can't consintrate at home

We replied: Thank you for your raising your concerns 

Bedford and Luton campus libraries are currently open

Monday – Friday 8.30 – 17.00

 We will be piloting a Saturday opening at both campuses 24 October 2020 to assess demand for weekend opening

Bedford 9.45 – 15.45

Luton 10.15 – 17.45

 Opening hours are reviewed weekly at the University’s Business Continuity Planning group (BCP) where demand and use is balanced against the current pandemic advice and locally set tier alert levels

Any enquiries about opening hours may be sent to sarah.arkle@beds.ac.uk

University community advised to check our website for the latest opening hours https://lrweb.beds.ac.uk/opening/

Bedford staff - praise

Just wanted to say thank you to Jo Edwards and Laura Harvey for support, advice and resources.  Also for listening to my ideas and allowing me to explore my topic.

Many thanks for your kind words.

Luton Library - ground floor PCs

Please ensure that the printer is fixed ASAP I only have an hour break so need to eat while I print off work (no food allowed on other floors) Also only 1 computer allows people to log in, please fix remaining 3. I could not print my work or sign on past 3 weeks please email me to tell me when fixed.

Thank you for raising your concerns. The printer has had its toner cartridge replenished so it is working. There has been no reports of the PCs not working on the ground floor but our IT team have checked them and they are working normally. If you log onto a PC and it seems to be taking a long time if you immediately log onto another PC the same thing will happen. You need to allow the PC to log on and if it doesn't please report it to a member of staff.
If you come into the Library to eat the ground floor is an ideal place. The alternative is to use the IT Suite in F block

Bedford Campus Library Resources

After doing the foundation degree Arts, I attended a BA induction day (08.02.20) and I popped into the library to see the wealth of resources that we could have been using (TP room) on our FDA course.

All students are encouraged to use the University's on Campus resources. Teaching Practice resources are signposted within the library, University library social media and at induction.

Bedford Teaching Practice collection

Been with UoB (Foundation degree in SEND) for 3 years. Had no idea about the resources we can borrow in the TP room. This needs to be relayed to your students.

Thank you for your kind words. Teaching Practice resources are singposted within the library, social media and at induction.

Overseas digital access

I'm unable to access library resources and below message pops up when I enter my User name & password,

Are you able to find out the root cause for below and provide me with a solution?

Thank you for your enquiry as an overseas student  you currently have access via the University of Bedfordshire, to the following resources:

Emerald Collections Range of journals and books primarily in business and health https://www.emerald.com/start-session?idp=https%3A%2F%2Fidp.beds.ac.uk%2Fentity&redirectUri=https%3A%2F%2Fwww.emerald.com%2Finsight

Henry Stewart talks Multimedia lectures, case studies and industry insights, primarily in business http://hstalks.com/go/shibboleth/?entityID=https://idp.beds.ac.uk/entity

Wiley ejournals Wide range of subject related ejournals https://onlinelibrary.wiley.com/action/ssostart?idp=https://idp.beds.ac.uk/entity&redirectUri=https://onlinelibrary.wiley.com

Mediatel Media intelligence, analysis and comments on media industry developments in the UK https://brum.beds.ac.uk/record=b1406834~S20

Web of Knowledge Bibliographic and citation databases, covering humanities, sciences and social sciences http://www.webofknowledge.com/?auth=ShibbolethIdPForm&entityID=https://idp.beds.ac.uk/entity&target=https%253A%252F%252Fapps.webofknowledge.com%252F%253FDestApp%253DUA&ShibFederation=ukFederation