Luton Library -cold

Turn the heating on PLEASE we are freezing here!

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Too cold floor 3

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Really cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

The library is always cold - need coat and scarf to stay warm. Usually leave because of the cold.

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Its a bit cold on this level today 3.12.19 library level 3

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

The heating is not too good feeling cold Library level 3 3.12.19

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Too cold level 4

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Level 4 is very cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Very cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

The library floor 4 is cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

4th floor is quite cold

Many apologies. The problem has been reported and is under investigation pending resolution

Resources

It is very easy to use DISCOVER but it is not easy to pick up the books on the department it should have someone for helping the student.*

Thank you for letting us know how easy you find DISCOVER. In order to help you with your comments in the second half of your feedback. Please talk to staff directly at the Customer Service desk on level 1 of Luton Campus Library or talk to your subject librarian


https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Keith_Daniels

Luton Library -cold

The library is very cold student have to wear their jacket

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

I'm cold in the library and have to wear my coat due to the low temperature

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

The library on the first floor 3.12.19 was very cold that I had to keep my coat on. It is December now

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

It is very cold in the library. Everyone is sitting with coats on. Toilets need cleaning 3rd floor

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

The library is cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

I was sitting in the library for few minutes and I felt cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Library 1st floor is cold


Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library -cold

Is very cold especially in 6th floor

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library -cold

Too cold especially 6th floor

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Please could something be done about heating in the library. After sitting in there for half an hour I had to put my coat on

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Too cold! Especially 6th floor

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Too cold turn heating up PLEASE!

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

To cool level 5

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

No heating today

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library cold

No heater no coffee

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Rather cold in the 6th floor of the library during winter. The computers are rather slow all of the time.

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

It is very cold in the library, which make it hard to study

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Its  cold at a point that I have to keep my coat to keep warm level 2

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Please adjust the heating system it is too cold here. Clean all toilets.

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Level 2 cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Floor 2 is too cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Very cold floor 3. We shouldn't have to layer up inside!

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Hello thank you for the 6 levels of library. My concern is that is too cold. If it is possible please increase the heat because we do not move from chairs a lot. Also more computers for students from computer science and technology. Thank you.

Many apologies. The heating problem has been reported and is under investigation pending resolution
Computer science students have dedicated PCs on level  2 of Luton Campus library as well as PCs in their departmental labs. We will review our provision summer 2020

Luton Library - cold

Turn the heating on PLEASE we are freezing here!

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

It is very cold in the library everyone is sitting with coats on. Toilets need cleaning 3rd floor

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Most of the study rooms especially level 5 are too cold

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - cold

Floor 3, too cold :(

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - Cold

Very cold in the library. I went up and down each floor to find a warm place

Many apologies. The problem has been reported and is under investigation pending resolution

Luton Library - Computer Science and Technology software

It meant to say can we have logic software installed in the library PCs so that weekends if we ddnt book the rooms we can still have access to it in the library. Thank you.

Thank you for the update I am still not sure what you mean by

if we ddnt book the rooms we can still have access to it in the library

but all the Computer Science and Technology Software is on the PCs on Level 2 Luton Campus Library over by the window.

Bedford iMovie

iMovie is not the latest version - therefore projects created on newer versions are not comfortable with the macs on the third floor.

Will get Macs on 3rd Floor of Bedford updated to Catalina, and notify you when this has been done.

Luton - bookable rooms

Could we have loric software in the library computers pls for we need to book the rooms to catch up during weekends and after lectures during the week.

Thank you for your email. You will need to send me more details about the software you require as it isn't a standard item on our student PCs and I may not be able to help.
There are group study rooms on levels 4, 5 & 6 of Luton Library which you can book online. I addition there are two presentation rooms on level 2 which you can also book online. Deatils are here
https://lrweb.beds.ac.uk/libraryservices/using-the-library/parksquare/

The teaching rooms on level 1 are available between staff bookings on a drop in basis during library staffed hours. Staffed hours are detailed here:
https://lrweb.beds.ac.uk/opening/ps-lrc/
Students may not book teaching rooms

Luton Library - Cleaning

Cleaning- I have noticed on the weekend the library toilets do not get cleaned and are really in an atrocious manner. Please can we have cleaners more regularly, I checked their cleaning log for one of the floors and they only check it once a day on the weekend. Even I noticed today they were not cleaned from the weekend. For the beginning of the week, this is really not acceptable. It is a 24 hour library after all.

Furthermore, whilst all the bins get emptied, their surround is not being cleaned and is sticky (I have seen a few like this for the past couple weeks).

Also I do not know why it is that when I arrive in the morning, I always have to wipe my work space down because they have been missed. This has been happening frequently. Are the cleaners wiping the tables down?

Whilst I appreciate it is a big library, it would be appreciated if cleanliness could be more of a priority, considering many of us spend long hours in the library and do not want to sit in an uncleaned one.

Thank you for your comments. Maintaining the library environment is a partnership between all the stakeholders staff, students, external customers as well as Facilities. I will share your comments with the Facilities team but via the blog this message needs to be heard by the whole Library community too. We all play a role in keeping the library clean and tidy.

Bedford Library - ground floor PC

Used the computers downstairs and print queue wouldn't show on release. Library staff tried their best, however, unable to solve so will investigate

Thank you for letting us know your concerns. I do apologise for the inconvenience it caused you. The PCs are being checked so it won't happen again

Library PCs - saving work

I have found it really difficult to work out how to save my work on the computers.  It has caused me a lot of anxiety and wasted time.   It is not obvious how to use one drive - I am used to saving to folders.  It is extra stress when I just want to get on with my work. There don't seem to be any clear instructions?  Library staff helped me but it has caused me so much stress!

I am sorry you have found the transition to Cloud storage stressful The University is ensuring that each student has adequate storage for their study needs hence the change. One Drive is very straight forward to use once you get into the habit of logging in. There are a couple of videos you may find helpful
Create files and folders
https://www.microsoft.com/en-us/videoplayer/embed/RWfji7?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us

Delete and restore files
https://www.microsoft.com/en-us/videoplayer/embed/RWfom4?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us

Upload files and folders
https://www.microsoft.com/en-us/videoplayer/embed/RWfvVW?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us

If you need further help please visit the Study Hub
https://lrweb.beds.ac.uk/studyhub-library/whats-on

Social Work Resources

I'm a Social Work student and I've found that for all my unit there about 8 or so copies of the core text book in the library including some 'library only' copies. The only exception to this as the book ' the skilled helper' by Gerard Egan, of which there are only 2 copies displayed in the library catalogue and no library only copies. There is an electronic version, but I doubt I'm the only person on my course who dislikes reading off a screen. Some more copies of this text or a couple of library only copies would be greatly appreciated if possible. 

Thank you for your comments. Your Academic Liaison Librarian has been in discussion with your academics and

• additional copies are currently on order
• looking into alternative titles to help ease the pressure on a few titles

There was an announcement on BREO last week (17.10.19) with this information.

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Keith_Daniels

https://lrweb.beds.ac.uk/applied-soc-studies

You should be seeing these changes soon

Luton - helpful staff

I have got help regarding the printing problem that was very nice and helpful and I had this problem for a long time. Sharon Bell was very happy to help me and she did it cheerfully. Many thanks

Many thanks for your kind word. So glad we could be of assistance

Library catalogue screens

It would be useful if the library loans screen showed which books on a student's current borrowing list were not going to be renewed again (in advance of renewal date). i.e. to show as soon as a hold for that book is lodged on the system.

Thank you for your suggestion. The system already displays this information but you do need to log into your library account.
If a book has been requested by another customer the screen n you library account says HOLDS or has reached its 20 renewals the screen on you library account says REACHED RENEWALS LIMIT

Luton Library - cold

I'm a PhD student who frequently uses library for my research work. Whilst I'm proud to say that our university's library has amazing facilities and study areas. However, recently since weather has changed, it's very cold and seems like the heating is not being maintained according to the outside temperature. One feels like wearing heavy jackets and coats even inside the library and temperature seems very similar to outside. Could you please check this and ensure a comfortable working temperature to be
maintained in library.

Your support on this issue will be helpful for all students

Thank you for raising your concerns and I am sorry that you are finding parts of the library colder than you'd like. The library's management system is set for an ambient temperature of 19 - 23 degrees across the year. If you check the little cardboard thermometers around the library the temperature should fall between these two values if it doesn't please report it to staff on level 1 if it does fall within this range then please find a different floor to study in. We have no reported faults at the moment.
I would advise you that different part of the library are warmer than others so please vary your work station so you can find somewhere that is comfortable for you

Staff praise - ALLs

I would like to highly praise Keith in the Study Hub in the library.

I have not written an essay in over 10 years and was petrified of referencing! I went to see him and he helped me so much. I feel much more confident about my essay now and will be using the Study Hub much more as my course goes on! He was also very patient
with me as I asked lots of questions. 

This kindness and compassion does not go unnoticed! 

Thank you for your kind words. All the best in your academic journey

Broken link

The link to the subject guides on the following page doesn't work, its a broken link
https://lrweb.beds.ac.uk/digital/in-my-subject/

Many thanks for highlighting the broken link to our Subject Guides. As you may be aware the transition to a new web platform for the University’s websites over the summer caused a variety of problems which we are doing our best to identify and rectify.

As frustrating as it is for you this does actually help us. We will address this as soon as possible.

While we do this may I advise you to go through the Self Help pages.

https://lrweb.beds.ac.uk/studyhub-library/self-help-resources

I appreciate that this is a click heavy route (so I have picked out two key pages for your attention)

https://lrweb.beds.ac.uk/studyhub-library/subject-guides/

Health Subject Guide

https://lrweb.beds.ac.uk/health

Thank you for your help. If there’s anything else I can help you with please let me know

Luton - Staff Praise

I would like to say special thanks to Maria Marta for being very kind and helpful to me on Wednesday 25th of September 2019. She helped with the problem I had with logging on which was very complicated. She made my life easy.

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Sconul Access

I am an online student at the University of York, 

I live locally, in Luton and wanted to ask 1) how I can get membership to the library via the SCONUL access scheme and 2) what timings will be available for me to use the library as a study space.  Also will I be able to get free WiFi?

Most likely I would like to use the library early mornings from around 7am - 9am, and also wanted to ask what parking, if any, is available?

Thank you for your enquiry

Please check with York about getting authorisation to use the Sconul Access scheme

Once you have authorisation all the details you need about applying to the University of Bedfordshire are on our website

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories/

Term and conditions of membership are here

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/

University of Bedfordshire does not provide parking. Public car park parks are available with easy walking distance.

Please not that once we received your application form it takes 15 working days to process

Alumni access

I hope you are all well. I studied MSC International Business and Management in 2010-2011. While we were studying there we had access to many international and local research and journals within the university library (online) and also through some websites such as Emerald articles. It used to help us alot in our research and studies.

Now some of us are in our own country and working in different positions. Particularly if I talk about myself I am working in establishing brand strategies and architects for companies here. And for this I need to keep myself updated at all times. Now as mentioned the international published articles and our Bedfordshire Library was a very good source for us to get knowledge and information that is updated. These days google scholars have made all articles paid and it is very difficult for us to purchase every time.

As being alumni I would like to request to grant us access to use our library (which we cannot for some reason) with online available resources so that we can enjoy reading and learning at the same time.

Looking forward to hearing from you.

Many thanks for your email and congratulations on your role in industry. I commend your desire to keep abreast of current developments and research in your field. Due to licencing restrictions there is no remote access to University of Bedfordshire digital resources for anyone who isn't a current student. If you were still able to visit the library in person there is some restricted access for visitors to digital resources. I appreciate this is not an option. I am sorry that I cannot help you on this occasion.

Bedford Library Staff

To all the library staff.  Thanks for all your support.  It is much appreciated!!!  I will never forget.  Adriano is a legend :)

Thank you for your kind words. Every best best wish for your academic career.

Tell Us Survey 2019 - Personal Responses Resources

You said

keeping more same books

We replied

we buy books listed on reading lists in both digital and print format. The digital copies provide enhanced access 24 / 7 and the print items are purchased in quantities related to number of student on a course.  We review these ratios regularly and we compare favourably to other University libraries. If you are having difficulty accessing either print or digital resources please contact your Academic Liaison Librarian for advice

https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Subjects

Tell Us Library Survey 2019 - Personal Responses Resources

You said

More books please for nurses

We replied

Nursing courses received a budget of £26,000 this academic year from this we buy resources listed on reading lists both in print and digital format.  If you are having difficulties accessing books please contact your Academic Liaison Librarian David Abdy for more advice

Tell Us Library Survey 2019 - Personal Responses Resources

You said

Access to more ejournals, as a lot of the articles from the Strength and Conditioning journal are not available..

We replied

If you are unable to access a particular article do please contact your Academic Liaison Librarian Gwen Kent or David Abdy for advice on how to access that particular item via the Document Supply service or via Open Access
https://lrweb.beds.ac.uk/studyhub-library/what-is-study-hub/study-hub-teams/alls/Subjects

Tell Us Library Survey 2019 - Personal responses Study Hub Space

You said

xtend the study hub as it feels a little squished. I am unaware of the rest of the space is used as teaching space but it seems under utilised.

We replied

Thank you for your feedback. Please can you share your ideas on how this can happen as there is quite a variety of consultation spaces and several spaces where scheduled 121s drop in and workshop activity takes place in a very busy daily calendar.

Tell Us Library Survey 2019 -Personal Responses Help

You said

i ask for help and in the end i lost so much time for nothing

We replied

Thank you for your feedback we will try to follow this up. It would help if you could send us campus, date, where you asked for help and what it was you needed.

Tell Us Library Survey 2019 - Personal Responses Study Hub Queue

You said

I put my number in and waited in line as it showed 2 people in the que. I was waiting for 30 minutes with visibly no one in the que and the lady was just looking at me, but she did not mind to ask me if I am waiting for anything. She also went to grab a coffee meanwhile.. 

We replied

Thank you for your feedback we will remind staff about the need to check if they can help people in the queue even if they join a team for a different team.

Tell Us Library Survey 2019 - Personal Responses Library PCs

You said

there are a number of computers especially in Bedford campus that needs servicing. the ports of a number of computers (80%) are not working and USB cannot be used on those computers. 

We replied

Thanks for your comments we will do some random checks to see if we can find an issue. If  you have any specific PC numbers and locations please let staff know  so we can do a proper check.

Staff praise - Bedford

I am a student from Bedford campus. It is the eighth mouth that I have been in The University of Bedfordshire. Here I would like to talk about the library of our campus. In our campus library,  man stuff’s actions of arranging books are always like a gust of wind, sharp and accurate. In contrast, they are always quiet and gentle when reminding the service time at night, which demonstrates their good professional accomplishment and considers for the students who are studying whole heartedly. In different seasons, ladies here always try to change the exhibition boards. You see, near the graduation season, there are more students writing papers in the library. The stuff of the library also provide free fruits to you in the hall. It's very kind of you! Feeling that if you don't learn well, you will feel guilty to the staff of the library.

For international students, you are not only part of the university, but also a window of Britain. Thank you

In short, the nutrition we have learned here in the  library is chasing the professor's speech. No matter where we go, we will never forget it and remember it forever.

Thank you for your kind words. The Library team wishes you every success in your academic career.

Tell Us Library Survey 2019 - Personal responses PC Privacy

You said

Privacy when the computer is used, acces to e-books, clean area, and very reduced level of noise.

We replied

The library does not offer private PC use and does not have capacity to attempt to offer this. Open access PCs offer more discretion than they possibly look like they might. Maintaining the library environment is a partnership between students and staff. Inevitably there may be occasions when normal behaviours break down. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent.

Tell Us Library Survey 2019 - Personal responses - Noise

You said

To let students know that library should not be turned to a market place

We replied

Thank you for your comments. Maintaining the library environment is a partnership between students and staff. Inevitably there may be occasions when normal behaviours break down. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent.

Tell Us Library Survey 2019 - Personal responses Praise

You said

I like the setup

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

OUR LIBRARY IS AWESOME!

We replied

We agree!!! Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

It seems that Staff always trying their best to help students.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Staff

You said

To show concern and be willing to give support and not turning students down which most of the staff do.

We replied

Thank you for your feedback. We try to provide consistent services across our Campuses. We try to resolve any dissatisfaction with mentoring and training. We will endeavour to follow this up

Tell Us Library Survey 2019 - Personal responses Digital Resources

You said

Increase the number of books and then have some of the books on the online platform so that students can access their reading list as soft copies anywhere.

We replied

Thank you for this suggestion. You will find that your course’s Reading List will do this. The items are selected by your course tutors and are matched to what you are studying.

Tell Us Library Survey 2019 - Personal responses Service Information

You said

Have better information packs prepared on services facilities available to students and staff.

We replied

Thank you for this suggestion. As a response to increased use of mobile devise, phones, tablets, laptops etc Learning Resources increasingly uses our website as the hub/pack of information for our customers. This way we can ensure that information is always up to date and easy to navigate

Tell Us Library Survey 2019 - Personal responses Cleanliness

You said

The library is not clean and when i made a complain. I got a reply saying we clean it regularly, which is false. no one cleans the keyboards

We replied

Thank you for your concerns the library is cleaned regularly. Maintaining the study environment is a partnership between cleaners and students. If a keyboard is particularly grubby please bring it to staffs’ attention.

Tell Us Library Survey 2019 - Personal responses Keyboards

You said

Silent study area is great, although I would say there are 2 different types of keyboards - soft type ones and keyboards which make such a noise when people and typing away which can be distracting so I would urge for more of the soft type keyboards to be swapped in.

We replied

Thank you for this suggestion. We will look into rolling this out in a replacement programme as budgets allow.

Tell Us Library Survey 2019 - Personal responses Rolling Stack

You said

The services and facilities are good, the rolling stack is an issue beyond the control of librarians and thus I don't want that to affect my judgement. Everything else is fantastic except for the rolling stack and it's constant inability to work.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey. Thank you for your kind words. We sympathise with you over the rolling stack at Bedford. We have done everything in our power to get the Rolling Stack mended and in between times the manual retrieval via staff is the best we can offer. We are hoping that this problem has now been resolved.

Tell Us Library Survey 2019 - Personal responses Praise

You said

Everything is perfect

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Staff

You said

Everything else is in place apart from the service from some staff

We replied

Thank you for your feedback. We try to provide consistent services across our Campuses. We try to resolve any dissatisfaction with mentoring and training. We will endeavour to follow this up

Tell Us Library Survey 2019 - Personal responses Praise

You said

They are just great people on my side willing, no enthusiastic to help ALL THE TIME even the security guys

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

The atmosphere here is a proper place to enjoy reading.

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

i feel that i know my surroundings and that i can access things confidently

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Noise

You said

Have more quiet places.  Sometimes it can be too noisy

We replied

Thank you for your feedback. There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent. Sanctions are in place if anyone break our Code of conduct.

Tell Us Library Survey 2019 - Personal responses Praise

You said

I am getting here every kind of thing related to my education and research and carrier

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

It has the books, support  and guidance

We replied

Thank you for your kind words. We are proud to be able to support your academic journey

Tell Us Library Survey 2019 - Personal responses Praise

You said

I have been in different universities and countries. i must say ours is simply adorable.

We replied

Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Praise

You said

The staff are very professional, very well aware of the surroundings and how everything works. I do not face any troubles at the library because lts staff and because of the way the library is organized .

We replied

 Thank you for your kind words

Tell Us Library Survey 2019 - Personal responses Noise

You said

Reducing of noise in the reading area

We replied

There is a dedicated silent floor at Bedford Campus Library and several silent study rooms on levels 4, 5 & 6 at Luton Campus Library. These are protected environments and are expected to be silent. Sanctions are in place if problems are reported to library staff or security.

Tell Us Library Survey 2019 - Personal responses Computer Science PCs

You said

Provide more computer science computers for student to use as 8 is not enough for more than 100 students.

We replied

The dedicated Computer Science PCs are bookable this offers good opportunities for Computer Science students to use them when they need them

Tell Us Library Survey 2019 - Personal responses Rolling Stack

You said

The rolling book stacks on the first floor (Bedford Campus Library) are essential to my studies as they contain most of the English books. They have been inaccessible on at least five occasions this academic year, including two consecutive weeks in March/April. As a mature student who is only able to access physical stock once a week (due to work and family commitments) this is wholly unacceptable.

We replied

Thank you for voicing your concerns. We agree with you. We have done everything in our power to get the Rolling Stack mended and in between times the manual retrieval via staff is the best we can offer. We are hoping that this problem has now been resolved.

Tell Us Library Survey 2019 - Personal responses

You said

I absolutely love how modern in various the library is, it is warn in the winter, the design and layout, the view from the huge windows, I was shocked when I found out about Power Nap stations - how cool is that? the choice of seats, the furniture is top, I am very happy to study in this library.

We replied

We are very proud of our libraries. So glad you took the trouble to tell us how much you appreciate the Luton Campus Library.

Luton Library - cleanliness

The computers and tables on all floors are very dirty! and it has not been cleaned in months! This is a matter of basic hygiene.

Thank you for your comments. Library customers are expected to clear up after themselves. I am sorry that you have found messy areas of the library. Care for the library's study environment is a joint effort between the library customers and the Facilities staff who maintain the cleanliness of the space via a regulated schedule. There are Code of Conduct requirements and sanctions about food in the library
https://lrweb.beds.ac.uk/libraryservices/using-the-library/Code-of-conduct

• You can consume cold food, cold drinks and lidded hot drinks in the library. Hot food is not allowed on library floors

Bedford Library - staff

It's been so nice and really good being in the library.  The staff are so lovely, kind, always ready to help.  They need a pay rise. I made it because of them.

Congratulations on your achievements!! Delighted to be part of your academic journey

Bedford Library - study environment

The noise levels in the library way too high plus the use of language (poor) the consequences being not being able to concentrate on my studies - left the building!!!

Thank you for your feedback. Level 1 of Bedford Campus Library is primarily used for social learning and so it will be a lively floor. If you like silent working level 2 is designated silent. If you can tolerate ambient noise level 3 would be the perfect choice for you.

Luton Library - Furniture

The little triangle table with computers in the silent areas are are too small to work on. There is no space to write or put a book. Need bigger table

Thank you for your feedback. There are silent rooms on the 4th, 5th and 6th floors of Luton Campus Library. As well as the triangular tables you mention there are standard tables - some with PCs - also available in some of the rooms. These tables offer space for books and additional portable devices. I would advise you to check the facilities on each of these floors to find the one that suits you the best.

Bedford Library - Staff

Your help in my contract law was fantastic.  the staff in here are just the best.  Service above and beyond.  I am an ex CEO I would hire them immediately

Thank you for your kind words.

Luton - children in the library

I am very disappointed that I cannot bring my child into the library during the school holidays.

Thank you for your email  University regulations state that under 18s are not allowed into the library. When you registered with the University you agreed to abide by this regulation but understandably may have forgotten this requirement until now.

This regulation is ameliorated with the offer from the library to collect and issue books on behalf of parents who have chosen to bring their children into University – while they wait on the ground floor or on the level 1 bridge link to the Campus Centre at Luton. Any parent may use the IT on the ground floor of Luton Campus Library – near the café outside the entry barriers -  to access a PC and print while looking after their child. No children may be left unattended in this area and security and library may not take care of customers’ children.

Bedford Library - staff

Awesome people here! thank 'U' 4 all your help

Thank you for your kind words

Luton Library - PCs in the silent rooms

Remove computers from silent study room keyboard very loud and distracting when reading

Thank you for your comments in the run up to the main dissertation hand ins and exam period in the University I feel removal of PCs from the silent area it will generate far more complaints than approval. W e will evaluate making on of the silent areas PC less but will not be able to legislate against laptop use.  We will investigate the purchase of quieter keyboards.