Thursday 12 June 2014

Postgraduate Document Supply

Can we request some related books for intercultural business area. There are some useful books we cannot find in our library but they are really helpful and useful for us to do our MA dissertation.

Can we request these books or could you please provide some suggestions about how can we get access to these books.


There is a list of these books:
.....

Thank you for your enquiry

If you are a University of Bedfordshire student you should be eligible to use our Document Supply service. Please check our information of these web pages and if appropriate fill out the Document Supply forms



I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.
There is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices
Why not try our FAQs to see if they can help?
http://lrweb.beds.ac.uk/faq
Your course is supported by your Academic Liaison Librarian Avtar Natt:
http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt
he will help you by email or on a 121 basis with any research queries you may have.
He has created support pages on LRWeb for your course and you may find these useful
http://lrweb.beds.ac.uk/human-resource-management
If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page
http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar
This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses
There is a series of on-line guides which may be helpful to you too:
http://lrweb.beds.ac.uk/help/it-training/materials
Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require.

Reservation

I'm a student who has reserved two books from different campuses and one of them is ready to be picked up this Friday and the other one is currently on hold. Unfortunately, I'm unable to pick up my reserved book this week as I'm currently away. Can you please hold the books for me until I'm ready to pick them up when I arrive back?

Thank you for your enquiry. Your request has been waiting for you since 3.6.14 and will be held until 13.6.14. I will check with Aylesbury LRC to see if they can possibly hold the item until 16.6.14. If they can you may collect it next week. If there is someone else waiting for this book this will not be possible and you will have to re-request this item when you are back at University


Friday 6 June 2014

Print credit

When i to recharge/top up my card for printing the machine takes all of my money and my balance remains the same. I have lost nearly £2

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with the print credit top up machine. I understand how frustrating it must be for this facility not to live up to your expectations. This problem can only be dealt with in person at the Campus where you credited your print account. Please talk to staff at the Customer Service Desk. They will do a print history for you to see what happened.

WiFi

WIFI - this is the worst connection in living memory. It drops out constantly, signal is week or specifically today (04/06/14) not there at all

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with University WiFi. I understand how frustrating it must be for the connectivity not to live up to your expectations
The University has a cross Campus project to improve the WiFi connectivity at every Campus. None the less in high traffic areas with each individual having an average of 2 -4 WiFi dependent items, the University bandwidth is bound to struggle.
May I suggest that you move to slightly quieter area where the connectivity might be more consistent. Or use a University PC while you are on Campus or use Eduroam which should be a more stable connection.
http://lrweb.beds.ac.uk/libraryservices/visiting/eduroam


Please report your problems directly to Learning Resources staff during staffed hours
http://lrweb.beds.ac.uk/opening
Out of staffed hours either ring the Out of Hours help service NORMAN via the phone on the Customer Service desk (Bedford and Luton Campuses) or ring your usual Campus phone number to be put through to help off Campus
http://lrweb.beds.ac.uk/contact

WiFi

Have not been able to connect to wifi as UoB-Student for at least 4 weeks. Eduroam is so on and off that I gave up

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with University WiFi. I understand how frustrating it must be for the connectivity not to live up to your expectations
The University has a cross Campus project to improve the WiFi connectivity at every Campus. None the less in high traffic areas with each individual having an average of 2 -4 WiFi dependent items, the University bandwidth is bound to struggle.
May I suggest that you move to slightly quieter area where the connectivity might be more consistent. Or use a University PC while you are on Campus or use Eduroam which should be a more stable connection.
http://lrweb.beds.ac.uk/libraryservices/visiting/eduroam

Please report your problems directly to Learning Resources staff during staffed hours
http://lrweb.beds.ac.uk/opening
Out of staffed hours either ring the Out of Hours help service NORMAN via the phone on the Customer Service desk (Bedford and Luton Campuses) or ring your usual Campus phone number to be put through to help off Campus
http://lrweb.beds.ac.uk/contact