You said
Iam a PhD student with ID could you please give me a password for using Nvivo software for a long time
We said
Thank
you for your email You need to download the software onto your personal laptop
or desktop
https://lrweb.beds.ac.uk/covid-19-updates/remote-service-faqs/
and
here
https://lrweb.beds.ac.uk/psychology/databases-for-my-subject/
Instructions for downloading and installing
Nvivo
You said
Can I renew now my membership to use library as an external user?
We said
Thank you for your
email.
You said
I am trying to
access article via my university login details. However, the portal has not
been allowing me to access articles since yesterday. Kindly look into
issue and please try to sort this out ASAP. I am a final year PhD student. I
need to search for articles on a daily basis. Please see the screenshot below
of the same window that's showing every time I go for articles access.
We said
Thank you for your
email. I am sorry that you have been experiencing difficulties. If you had
checked your library account
https://brum.beds.ac.uk/patroninfo
https://lrweb.beds.ac.uk/opening/ps-lrc/
You said
I am a student at the University and I am contacting you in
regards to printing prices.
I also wanted to find out if the printing services are
available at the Bedford Campus.
Thank you for your
email. The University has found a work around which means using webprint
while on Campus
Log onto
Myprint.beds.ac.uk
Click on web print
on in left pane (black)
Follow the 3 on
screen steps in main screen Click “Submit a Job”
|
rtmob-ps-01\MY_Print_Colour_Duplex
(virtual) |
|
|
prtmob-ps-01\MY_Print_Colour_Simplex
(virtual) |
|
|
prtmob-ps-01\MY_Print_Mono_Duplex
(virtual) |
|
|
prtmob-ps-01\MY_Print_Mono_Simplex
(virtual) |
You said
I am wanting to
access EJournals but my access is being denied.
Many thanks for
your email. You have had access to the Digital Library resources available to
OCB students since May.
|
Full text of journal articles and conference papers
published by the Association for Computing Machinery (ACM) and some
affiliated organisations. https://dl.acm.org/Shibboleth.sso/Login?entityID=https://idp.beds.ac.uk/entity |
|
Guidance on referencing a wide range of source
types. |
|
Range of journals and books primarily in business and
health For a video on searching Emerald, see https://beds.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=5171d735-ef74-49c9-b0bf-ad2500e1c859 |
|
Multimedia lectures, case studies and industry insights,
primarily in business http://hstalks.com/go/shibboleth/?entityID=https://idp.beds.ac.uk/entity |
|
Large collection of Elsevier e-journals, covering science,
technology and social sciences. |
|
Abstract and citation database of peer-reviewed
literature. |
|
Large collection of e-journals, covering science,
technology and social sciences. https://0-link-springer-com.brum.beds.ac.uk/ |
|
Online portal for statistics, which makes available data
collected by market and opinion research institutes and data derived from the
economic sector and official statistics. |
|
WARC (World Advertising Research Center) WARC Advertising and Market Knowledge contains thousands
of leading edge articles and authoritative case studies covering areas such
as advertising, marketing and media activity. https://openathens.warc.com/login/Discovery.aspx You will be asked to find your institution: type in
"University of Bedfordshire" and select that. |
|
Bibliographic and citation databases, covering humanities,
sciences and social sciences |
|
Wide range of subject related e-journals |
|
British Library's Electronic Table of Contents from
journals and conference papers |
You said
Last time I emailed, I was informed printing wasn’t
available yet. Hence, I was wondering if coloured printing is available
now and if not when will it be? I was hoping to come into Uni next week for
printing.
Thank you for your
email. Regrettably Microsoft are still trying to resolve this
(internationally). There is no printing on campus at the moment
You said
I'm graduating in a few weeks time and I still have books out from the library. I wanted to know when the deadline for returning them is please?
We said
Thank you for your email and congratulations on graduating
You said
I received the
information I owe a small library fine. Please can you tell me where can I make
the payment. Thank you.
Thank you for
contacting me. In view of the pandemic I have waived your fine
You said
Are the printing services back working now on Luton campus yet?
We said
Thank you for your
email. Printing still unavailable
You said
I have been asked
to contact to arrange a time to come into the library by one of my lectures as I am struggling to download a program on my mac and he has
told me to come ask you as apparently you can help me get this downloaded as it
is for an assignment that is due in on the 30th of July.
Thank you for your
email. You don’t say which campus you study at so in general I would say visit
the library during staffed hours
At Luton from
example, that would be Monday- Friday 8.30 – 18.00 Saturdays 10.15 – 17.30 and
the Customer Service desk is on level 1
You said
I want to know what the opening hours are for the library and can students come in to do assignment work.
We said
Thank you for your
email. Library opening times are displayed on the front page of the library
website LRWeb.
Each campus has
their own library opening hours pages
You said
I wanted to come into the Library to print some stuff off
and was wondering if coloured printing is still available? Also, which
entrance do I use to enter the library - and is a COVID test needed to come to
to the library. And is the Library open everyday and which times?
Many thanks for your email. You may use the library at anytime during opening hours as long as you wear face covering maintain social distancing and wash your hands regularly
https://lrweb.beds.ac.uk/opening/ps-lrc/
You said
I
didn't get my student id card yet so, can I access to the library physically or
first I have to get my card?
We said
I have checked with ID production and
your ID will be posted to you today
You said
Please
could I request a refund on my print credit, I have about £70 left which I
couldn't use due to remote learning throughout covid 19,
We said
Thank you for your email. I have
investigated your account and have noted that you had print credit
bursary payments in 2018 2019 and 2020 at £50 per year.
You said
I
can see online that the library is closed. Could you please advise when will be
best to return them to the Luton campus, please?
Thank you for your email I am
confused as to why you think the University of Bedfordshire libraries are
closed. Bedford and Luton have been open since September 2020 joined by
Aylesbury and Milton Keynes in January 2021.
https://lrweb.beds.ac.uk/opening/
You said
I’ve previously been in contract about the issues I’m having
regarding getting my books back to campus. I still have them in my cupboard and
I’ve been waiting for an opportunity to travel back to Bedford as I don’t live
locally to return them. I was trying for renew them but it won’t let me
anymore. However I am currently isolating as I have been contacted by track and
trace. Place can someone wipe the fines and renew my books and I’ll come and
return them when my isolation period is up?
Thank you for your email. Some of
your books were due back 11.5.21 and some 15.6.21 I have renewed all these
titles and removed the fines
You said
To whom
it may concern,
Thank you for your email You may
return your loans at any time to any campus – please note the opening hours
You said
I am having
problems with accessing the library facilities as i do not have a
login details can you please help me.
Thank you for your
email I am sorry that you are experiencing difficulties.
First a few questions
How long have you had
your ID card? it takes up to 48 hours for your accounts to be created
If you have fully
registered and are awaiting the arrival of your id has it been 48 hours?
You library account
is created automatically and you use the same log on details
Username and
password
that you use for
BREO
You said
Please
could I have an account for EDUROAM wifi created for me?
Thank you for your enquiry. You
automatically get an Eduroam account on registering with the University.
If you wish to use Eduroam - a wifi service
which allows you to access the internet at participating UK institutions
outside the University of Bedfordshire - the quickest way is to authenticate
when you are on Campus
https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/wifi
https://lrweb.beds.ac.uk/libraryservices/membership/students2/
You said
I wanted to know where it is possible to reimburse my credit on student I'd. As I no longer need to use the library I wanted have my money back to my bank account.
We Said
Thank you for your email. May I refer you to the University’s Print Credit terms and conditions
https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/printing/terms/
Refunds for print credits are not
normally given.
If there has been a genuine mistake a refund, at the discretion of management
on a case by case basis may be possible. In the first instance please see a
member of library staff at one of the Customer Service desks
As I understand it you are requesting
a refund and no mistakes have been made. Looking at your print credit account
you have £3.42 outstanding. I have to advise you that this money will not be
refunded
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