Thursday 28 February 2013

Psychology book


Can I kindly ask if Dr Adonu's book is available in the library or available as a E book please. This book is extremely important to all students and as he is an esteemed member of staff, it would be wonderful for students to have access to this book.

Adonu, J. (2011). How to Excel and Have Fun at University: Powerful Tips for Breaking Through at University. Germany: Flowers Books.

Thank you for your suggestion. On checking the library catalogue I notice that we do not see to have a copy of Joseph's book in stock.
 
I would suggest that you use the Recommend a Resource facility offered by Learning Resources. This enable individual students and staff to recommend that specific titles are added to the University library stock please follow this link and complete the necessary fields before submitting your request:
 
I have copied your Academic Liaison Librarian into the email so he is aware of your request. If you do not know how to use the library catalogue or the DISCOVER search tool I would advise you to contact Alan for some guidance on how to do this as it essential for your academic research.
 
I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

Your course is supported by Alan Wheeler- Academic Liaison Librarian
http://lrweb.beds.ac.uk/help/ALLs/Alan_Wheeler
he will help you by email or on a 121 basis with any research queries you may have.
Alan has created support pages on LRWeb for your course and you may find these useful
http://lrweb.beds.ac.uk/psychology
If you have any computer skills that need updating/refreshing our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses
http://lrweb.beds.ac.uk/help/it-training/timetable
why not check out the timetable to see if anything catches your eye? In the meantime they have also created a series of on-line guides which may be helpful to you
http://lrweb.beds.ac.uk/help/it-training/materials
Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require. Their timetable is here
http://lrweb.beds.ac.uk/help/pad/events
They also offer 121 appointments if you prefer
 
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Tuesday 26 February 2013

I was trying to renewal book, but the system said it was on hold, what can I do if I am not finish read it?


Thank you for contacting me.
 
I can make three suggestions. You may photocopy one chapter or 5% of the remaining part of the book you haven't read. You can return the book and put a reservation on it straight away so it will come back to you. Or you could use the electronic version
 
 
Please return the item as soon as possible.
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Monday 25 February 2013

EBooks on my laptop

For some strange reason, my laptop is not letting me view E-Books from discover.

Please check that your laptop has Adobe Reader so you can download the pdfs. If not follow this link:
  http://get.adobe.com/uk/reader/


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Friday 22 February 2013

SPSS


I am trying to download SPSS to use for my dissertation. I am in my 3rd year studying Sports Therapy. I downloaded a copy from the library in 1st year, however that is now not working. I have been through the library website, logged in and got a license code however whenever I try to download it, it says the file is corrupt. Am I doing something wrong? I really need it ASAP, is there a CD copy in the library that I could use?

SPSS is available as version 19 now which is retrospectively compatible with older versions. If you follow the instructions on this web page:
You should be able to download the new version.
 
If you have any problems please pop into the LRC or ring (01582) 743488 and a member of staff will try to help you over the phone
 
I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.
Your course is supported by Janine Bhandol- Academic Liaison Librarian
she will help you by email or on a 121 basis with any research queries you may have.
Janine has created support pages on LRWeb for your course and you may find these useful
If you have any computer skills that need updating/refreshing our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses
why not check out the timetable to see if anything catches your eye? In the meantime they have also created a series of on-line guides which may be helpful to you
Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require. Their timetable is here
They also offer 121 appointments if you prefer
 
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Tuesday 19 February 2013

Putteridge Bury - Reservations


it is very difficult when on a course and working full time to get to the library, especially as we only have 2 more contact days several weeks apart.
Perhaps the course organisers & the librarians need to look at this together at some point? 

Thank you for the suggestion. The Learning Resources Management are constantly looking at ways to make library use as smooth as possible.  A small campus like Putteridge Bury has quite restrictive opening times and I totally appreciate how difficult it is to fit your schedule around Putteridge Bury's opening hours. 

Please remember you may choose to collect your Reservations from any Campus of the University.
 
Luton Park Square LRC and Bedford Campus library operate 24/7 and you may choose to collect your Reservations from either of those Campuses. I hope that this will offer a more flexible solution to this issue.
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Tuesday 12 February 2013

Luton Noisy study environment


I suggest that no socialising or group works should be allowed in silence area because there are areas designated for socializing and group works and students who want to chat have the option to chose to go to those areas while students like me who want to concentrate in studying have no other option (e.g. no home study) apart of the silence area. If I could do it at home I wouldn’t come to silence area....
Many thanks for your comments and suggestions.
 
Maintaining the study environment throughout the LRC is a co-operative effort between LRC staff, security and our customers. Learning Resources has put measures in place, namely electronic monitoring along with support from security to maintain the study environment. It is a priority for Learning Resources to provide a variety of study environments and I wholeheartedly agree that a silent area should be exactly that - silent.
 
I am concerned that you report in your email that you reported:
These days a group of noisy students attend in second floor almost every evening (e.g. on 7th and 8th Feb 13) and change it into a socialising pop. Security suggested me to email LRC’s manager as it seemed that they were not able to resolve the problem and stop the laud noise of singing laughing and laud talking from far desks to each other. This happens even deliberately to make more disturbances to those who have reported the matter to the security.
I will follow this up with security. I am more than happy that you have raised your concerns with me. A more immediate response however would have been for you to tell the staff on duty at the Customer Service desk on level 1 so they could attend and if necessary intervene.
 
In the new "University of Bedfordshire Student Partnership Agreement" in the section on Respect - we have a concern for all our students and staff
 
the Agreement states:
Students agree to:
Contribute to the community by being considerate to others and respecting the facilities and resources provided by the University and Students’ Union.
Conduct themselves respectfully towards their neighbours and the local community and in such a way that reflects well on the University community
 
this underlines the two way partnership between the University and the student community in creating a suitable learning environment for everyone.
 
I hope that you do not encounter any more problems on the silent floors but if you do please report it to staff at the level 1 Customer Service desk in the first instance.
I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.
Your course is supported by Keith Daniels- Academic Liaison Librarian
he will help you by email or on a 121 basis with any research queries you may have.
Keith has created support pages on LRWeb for your course and you may find these useful
If you have any computer skills that need updating/refreshing our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses
why not check out the timetable to see if anything catches your eye? In the meantime they have also created a series of on-line guides which may be helpful to you
Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require. Their timetable is here
They also offer 121 appointments if you prefer


 

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Tuesday 5 February 2013

Issuing DVDs

If its 24/7 why we can not issue DVD's at any time? Because there are in the boxes, without customer service we cannot issue them.

The advent of 24/7 has been a welcome improvement to accessibility for students and staff to study space.  Self Service materials & services are available 24/7 anything that requires staff intervention is not going to be available after Learning Resources staff leave. It is not possible to make all services available 24/7.
For security reasons DVDs are kept in  security cases which need to be unlocked for issuing. As this needs staff intervention you are best advised to chose your DVDs and get them issued before LR staff leave. This web page advises when staff are on duty:
http://lrweb.beds.ac.uk/opening/ps-lrc
Following your comments however I will note this on our website to advise other customers to do this to avoid further disappointment

Posted by at

Luton: Slow PCs

The computers are working very slowly (windows, internet) I think you need to buy new equipment

I am sorry that you have been experiencing problems with Learning Resources' PCs. Network PCs take longer to log on that home PCs because they are part of a network. The specialist software installed for our students and staff to use also slows down PC performance. On occasions server problems will also have a slowing effect on PC performance.

 A combination of these issues will make the PCs - on occasion - very slow

 I can only apologise for this and ask you to be patient. Learning Resources PCs are replaced every 3 years to an excellent specification so please be assured that the PCs themselves are up to date and well maintained.

 If you think a PC is performing particularly badly please email
 library.technical@beds.ac.uk
stating your campus, the floor you are on as well as the date and time. We can follow this up. If there are staff on duty at the Customer Service desk please report it to them for a speedier response.

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Available services


 am wondering if you can help me.
I am a disabled student and have a L&TSA which states:
The Learning Resource Centre (Library) at the University of Bedfordshire
Notes for Student
As a student who has declared a disability, you have assistive status. This allows you access to a range of additional support available from the Learning Resource Centres
  • Academic Liaison Librarians are subject specialists who can answer your research queries and questions and teach you how to use the resources effectively. To find out who your Academic Liaison Librarian is check the list:-
Irweb.beds.ac.uk/libinfo
Library.services@beds.ac.uk
· I understand that information on how to use the Library and its associated resources can be found on the University of Bedfordshire’s Library web pages http://www.beds.ac.uk/studentlife/library (includes Putteridgebury and hospital education centres)

At my previous university I was allowed to borrow books for a longer period due to the time it takes me to read and study sections. Is this the case within this university?
Also can you advise me as to the additional support which is available as to the statement above.

Thank you for your enquiry. Welcome to the University of Bedfordshire.
 
There is a wealth of information available to you both in person and on-line. Details of the range of services available for Assistive students from Learning Resources appear in our Handbook and on our web pages. I would advise you to look through that information so you are aware of what is available to you
 
In answer to your specific query. University of Bedfordshire does not offer extended loan periods. You are however entitled to unlimited renewals (unless the item is requested by another customer). Fines will be waived but other associated sanctions will apply.
This means that you must remember to renew your books on time ie when they become due. Renewals are automated so please dial
01582 743262
 
Your course is supported by Janine Bhandol - Academic Liaison Librarian
she will help you by email or on a 121 basis with any research queries you may have.
Janine has created support pages on LRWeb for your course and you may find these useful
 
If you have any computer skills that need updating/refreshing our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses
why not check out the timetable to see if anything catches your eye? In the meantime they have also created a series of on-line guides which may be helpful to you
 
Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require. Their timetable is here
They also offer 121 appointments if you prefer
 
I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me
 
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Monday 4 February 2013

Logging On

 emailing you as im having problems with my login. i am a PGCE student studying with chiltern training group associated with beds. however i have absolutely no idea what my login user name would be or password. i can log onto this first part of the library but when i want to look at ebooks its asked for a user name ive tried my Uni email but nothing is working please could you fix this or help,


I am very sorry that no-one explained what your user name and password are. These very individual pieces of information are key to accessing resources.
 
Please use the Learning Resources website as an immediate first port of call for information. There is a FAQ section as well as a range of information to help you with your researching needs.
The logging on page should help you 
 
username - University ID number
password: your date of birth in the DDMMYY, format (ie no spaces)
 
You may find the Services from Home section useful too:
 
Please have a browse around the website as there is a lot of support information there:
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24/7 Services

I'm a student at beds - polhil campus and was just wondering if during the evenings - 24/7 service - are the printers available to use?


Yes they are - all self service services.. loans returns fines printing photocopying scanning are available. As security is on duty there's no assistance so if you encounter a problem of any kind please email me with the details and I will try and assist the next (week) day
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Friday 1 February 2013

Collecting Reservations


I reserved a book right now through the library catalogue on the BREO site and I requested it to be delivered to Aylesbury, because here is where i live and it is easier than picking the book up from Luton campus.

In regards to this, I am confused about the place in Aylesbury you send the book, if you can help me with a postcode or any contact detail would be brilliant.
I am looking forward to hearing from you!

I am glad there is a convenient Campus for you to collect your Reservations from 
The address for Oxford House LRC is:

Health Care Learning Resources Centre, Oxford House
University of Bedfordshire
Oxford House
Oxford Road
Aylesbury
Bucks
HP21 8SZ
Tel: (01296) 734301
 
Directions can be found here: 
 
Please check Oxford House Aylesbury's opening times so you don't have a wasted journey
 
I hope I have answered your query appropriately. If I have missed anything out, or there's anything further I can help you with please let me know by return.
 
If you want help with your research activity your course is supported by an Academic Liaison Librarian, please check who is your librarian from this list
 
If you want help with your academic skills (writing & numeracy) the PAD team is available to assist
http://lrweb.beds.ac.uk/help/pad/contact-us
 
If you want computer skills training please contact CST
 
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