Local college customer

Are you able to email me a copy of the application form required to gain access to the learning resource centre/library for 12 months. I am a HND student studying at Bedford college but live in luton

Thank you for your enquiry. I note that you are not one of University of Bedfordshire's own students but you are a student at a local LEA. You are eligible to apply for free Reference membership to the University's Learning Resources. This means you can use the space in the library to study and you can use the print materials (books and journals) on a reference (no loan) basis. You would have Walk in Access to a limited range of digital materials at the kiosk PC or via your own laptop/tablet

If you wish to borrow print materials you may do so but you will have to pay an annual subscription of £30

Neither category allows you to use University of Bedfordshire digital materials off campus.

You will find the form here

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0006/79431/12monthpass.pdf

There are some information pages on our website LRWeb here

http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Digital library

I am enroled on a school direct PGCE course and should have access to the library service online. However, at the moment my account is not being recognised. 

I am sorry you are experiencing problems with accessing the digital library. I have checked your accounts and they all seem to be fine

When you authenticate you need to use

username: university ID number

password: your date of birth - two digits for each element, no spaces or punctuation eg 010101

We advise that you start with the library catalogue or DISCOVER and search the University's resources from there ie do not go directly to the publications website

http://lrweb.beds.ac.uk/libraryservices/whoweare/videos/1

http://lrweb.beds.ac.uk/libraryservices/whoweare/videos/12

If this doesn't help please ring Bedford library and they will talk through the process with you and iron out the specific problems you may be having

01234 793189

Your course is supported by Adele Robinson and Hilary Johnson - Academic Liaison Librarians

http://lrweb.beds.ac.uk/help/ALLs/Adele_Robinson

http://lrweb.beds.ac.uk/help/ALLs/Hilary_Johnson

they will help you by email or on a 121 basis with any research queries you may have.

Adele and Hilary have created support pages on LRWeb for your course and you may find these useful

http://lrweb.beds.ac.uk/education

If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page

http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar

This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses

There is a series of on-line guides which may be helpful to you too:

http://lrweb.beds.ac.uk/help/it-training/materials

Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require. They also offer 121 appointments if you prefer

http://lrweb.beds.ac.uk/help/pad/one2one

Critical Thinking

I was just wondering if there is any information specifically on critically analysing as this is a concept I really struggle with?! If so could you send me a link please?

Thank you for your enquiry. I have forwarded your email to the PAD team as they offer workshops on showing critical thinking in assignments and I am sure they will get back to you soon. The PAD team suggest these books to get you started:

http://lrweb.beds.ac.uk/help/pad/Resources/Critical_Thinking

In the meantime may I direct you to these pages as they may be of help to you:

http://lrweb.beds.ac.uk/health

Your Academic Liaison Librarian is Janine Bhandol and she is well placed to help you with any enquiries you may have

http://lrweb.beds.ac.uk/help/ALLs/Janine_Bhandol

Business Resources

I am a new registered mature student at UoB. I would like to request you to please provide information as from where can I borrow the books (new or used) of the following courses......

Thanks for your enquiry. I have passed it to your Academic Liaison Librarian Avtar Natt who should be able to help you with any resource enquiries for your course:

http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

In the meantime may I direct you to your tutor for a Reading List for your course. Or you can start yourself off by doing a subject search on  the library catalogue

library.beds.ac.uk

or DISCOVER

http://0-ehis.ebscohost.com.brum.beds.ac.uk/eds/search/basic?sid=03b487e2-00fa-4b2f-9ae1-7f3637e087eb%40sessionmgr111&vid=1&hid=116

where you can search for the items you require. If they are in stock you may look at them electronically, in print on Campus or reserve as appropriate to the format they are available in.

If you are on Campus you may get assistance from staff at the Customer Service desk who would be happy to help you with this

http://lrweb.beds.ac.uk/libraryservices/news/discover

Business students have access to their own web pages on advice and information on how to access resources:

http://lrweb.beds.ac.uk/bus-studies

There is more information on LRWeb:

Borrowing items

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

Reserving items:

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

Accessing the digital library:

http://lrweb.beds.ac.uk/help/digital

As a post graduate if the items you require are not in stock you may apply outside the University to retrieve them using the University's Document Supply service

Making a Document Supply Request - please look at all the pages in this section

http://lrweb.beds.ac.uk/libraryservices/docsupply

Referencing - Health

I have begun writing my essay for essay for one of the nursing modules. I’m finding Harvard referencing difficult. I was wondering when PAD were coming to Bucks campus, so they could help me with improving this skill?

 Thank you for your enquiry. I have forwarded your email to the PAD team and I am sure they will get back to you soon.

In the meantime may I direct you to these pages as they may be of help to you:

http://lrweb.beds.ac.uk/health

http://lrweb.beds.ac.uk/guides/ref

May I direct you to this page should you have any future enquiries for PAD:

http://lrweb.beds.ac.uk/help/pad/contact-us

Digital Library

I cannot log onto the library website to gain access to online resources.

I have entered my number on my student card and my DOB in a variety of ways but still cannot log on.

Could you please advise me on how to gain access or look into my account.

I have checked your account and there's nothing wrong with it. There is only one way to input your username and password

username: ID number

password: (unless you have changed it ) Numerical entry two digits for each part no spaces or punctuation

daymonthyear

Please try again. if you still have a problem please ring 01234 793189 and someone will talk the issue through with you

Webprint - Bedford Library

I am bit confused about access to level 2 at Bedford Library. Will we be able to use Webprint and collect printing?

Yes - printers have been re-located around the library. Please ask library staff if you need help finding one

Fines

How do you pay fines at Bedford Campus Library

You can pay at the library Customer Service desk in person or alternatively, call 01234 793189 and use a debit/credit card to pay over the phone

External Customers

I am just wondering if you grant access to outsiders in order to use the learning centre for study purposes? I am also a student but from another university and currently living in Luton. 

Thanks for your enquiry. Your home University should be able to tell you if  is part of the Sconul Access scheme. Please talk to the library staff there.

If it is please check out these pages:

http://www.sconul.ac.uk/sconul-access

and

http://lrweb.beds.ac.uk/libraryservices/exusers

Thanks

Renewals

I am trying to renew a book online but when I click on the library catalogue it doesnt open the page where I can log in my details. Can you please renew the book in my account?

All the information is here:

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

Please let me talk you through this so you can do it for yourself.

Log onto the catalogue

http://library.beds.ac.uk/

click on the blue tab called "Renewals sign in"

this takes you to this page

https://brum.beds.ac.uk/patroninfo

where you need to fill in your user name and password and click "Submit"

Follow on screen options and instructions to renew your books

Alumnus Membership

I would like to ask about UoB library membership options. I am a UoB graduate and I read on the website that there is a membership that costs £30 per annum and allows the holder to actually take some books home. Could you please let me know what the details are and where I should go in order to get it. I am looking forward to hearing from you.

Thank you for your enquiry. There is lots of information on our website LRWeb, to help you

http://lrweb.beds.ac.uk/libraryservices/exusers

As an Alumnus you are entitled to free Reference use or, a reduced fee of £30 for Associate use - details here:

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

If you wish to proceed please read our Code of Practice:

http://lrweb.beds.ac.uk/libraryservices/availableservices/code-of-practice

and conditions of membership:

http://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

Complete an application form, print it off and sign it:

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0006/79431/12monthpass.pdf

send it to me with a passport style photo and fee (if applicable). It will take 5 - 10 working days to process your application. We will contact you when your card is ready to collect and counter sign. Please let me know which Campus you would like to collect your card from.

if you have any question please get back to me

SPSS

My SPSS licence expired and I went through the online process to retrieve a new one, however none of the new codes will work.  Are you able to advise what is happening?  I need to be ableto use SPSS as soon as possible, my MSc dissertation is due on the 19th!

There is a temporary glitch with IBM as they are not issuing any more individual licenses at the moment

Users can still download the software from the normal site -  http://lrweb.beds.ac.uk/spss but there is no need to get a license code from the system, but use the code in the instructions below.

SPSS 19 Installation Instructions

1. On the Welcome Installation Wizard, select “Site licence”. Click

2. On the Licence Agreement, select accept. Click

3. On Readme Information, Click

4. On the "Customer Information" page, please enter:

User Name: Your full name

Organization: University of Bedfordshire

Serial number: Leave this box blank

5. On Help Language, select “Install Help in current Language”. Click

6. On Destination Folder (leave default settings), Click

7. Click on

_____________________________

License Authentication

You must be connected to the Internet to obtain a license

When the installation has finished, the Licence and Register wizard appears.

8. Un-tick “Register” box. Click

9. At Product Authorisation, select “Licence my product now”

10. Enter the 20 digit code, 7e535056c1a3b240d985 (Expires 31/12/2014)

11. Click

If this step fails, please check to make sure that you do NOT have a space before the code, or any other hidden characters at the end of the code

12. Click Click< Finish>

Hope this helps

Apologies for the inconvenience