External Customers

I'm currently studying at another university buy I live in Bedford . Is it possible to join the Bedford university library on a paid membership program ? 

Check with your home University to see if they are part of the Sconul Access scheme. If they are please follow their instructions and you will have a free route to membership

If your home University is not a part of Sconul Access you may wish to consider subscription membership of either £30 per year for reference access or £60 per year for borrowing access please check the information on our external membership pages.

http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

http://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

Please come back to me with any questions

Luton IT Suite access during exams

Closing off the library computer area in teh Luton campus for a whole week instead of the duration of each exam is nonsense! I had to travel all the way to the Bedford campus just to get a computer. FIX IT!!

Thank you for bringing your concerns to my attention. I am sorry that you couldn't find any PCs overnight at Luton LRC during the exams. Although the IT Suite has a high concentration of PCs there are over 150  PCs on the other floors of the LRC. There was no evidence to say that all the other PCs were in use in the LRC so you easily have found an alternative study space.

It takes some time to set up the IT Suite for exams and it isn't feasible to take it down and put it back up on a daily basis.

I do understand that if the IT Suite is your favourite place to study you will be disappointed to find it closed but moving to another floor in the LRC is preferable to driving to Bedford Library to find a PC

Use of the IT suite for exams is publicised on the Luton LRC opening hours page of LRWeb
http://lrweb.beds.ac.uk/opening/ps-lrc

The last exam this week is today so the full ITSuite will open again at 2.30pm Wed 27 Jan but there are more exams next week so keep an eye on the information on LRWeb

Luton IT Suite access

Me and 2 others had to travel to Bedford Campus from Luton due to them closing the IT Suite for 5 days including overnight for exams, so there was no computers available to do work! They could of opened it overnight & felt the staff at luton was not hlepful with this problem

Thank you for bringing your concerns to my attention. I am sorry that you couldn't find any PCs overnight at Luton LRC during the exams. Although the IT Suite has a high concentration of PCs there are over 150  PCs on the other floors of the LRC.

If staff appeared rude I am sure security were trying to manage your expectations and I can only apologise on their behalf. It takes some time to set up the IT Suite for exams and it isn't feasible to take it down and put it back up on a daily basis.

I do understand that if the IT Suite is your favourite place to study you will be disappointed to find it closed but moving to another floor in the LRC is preferable to driving to Bedford Library to find a PC

Use of the IT suite for exams is publicised on the Luton LRC opening hours page of LRWeb
http://lrweb.beds.ac.uk/opening/ps-lrc

The last exam this week is today so the full ITSuite will open again at 2.30pm Wed 27 Jan but there are more exams next week so keep an eye on the information on LRWeb

Printing my dissertation

I am about to submit my dissertation. 

I was wondering if you printed them and how much it would cost? 

I know there are printers in the library but didn't know if there was a special measure as it is an important and long document? 

All printing in Learning Resources is self service

If you want mediated printing I would advise you to go to Reprographics on Albert Road situated in unit 52-58 Albert Road. with you document on a USB. You can discuss your requirements with them and they can give you a costing.

Or you could try their:

Print shop online storefront

Most Print shop services can be accessed at our new online Print shop. You can register for the service at 

http://printshop.beds.ac.uk

Once registered you can upload files, receive online quotes and electronic proofs before submitting your work for print. For more information please contact the Print shop on

01582 521421

or pick up a leaflet from the Copy shop at H002 or the Print shop in Albert Road.

We can print your posters and mount onto 5mm foam board.

Files for print may also be emailed to crepro@beds.ac.uk when using this address please call the print room to alert them you have sent a job if it is urgent.

Or

Vicarage Street Luton H002 Copy Shop

We aim to provide a quick turnaround service for low volume copying and binding jobs for staff and students. All higher volume work will be sent to the main print room for completion.

The services we provide are:

Colour photocopying

Mono photocopying

Binding

Encapsulating up to A3

Print from disk

Opening times:

0830 - 1230 and 1330 - 1645 Monday to Thursday

0830 - 1230 and 1330 - 1615 Friday

Hope that helps

eBook access

Sorry to bother you, I am trying to access the following ebook but it no longer seems to be available and am just enquiring if this ebook has been removed on a permanent basis or just temporarily.

Title: Cross-cultural psychology : critical thinking and contemporary applications  Author: Eric B. Shiraev, David A. Levy.

I am sorry you are having trouble accessing Cross Cultural Psychology by Eric Shiraev and David Levy 5^th edition (Pearson Education) as an ebook.

We have purchased another copy which can be found on the VLeBooks platform provided by Askews and Holts. It does not yet have a library catalogue record, so to find it:-

Go to http://library.beds.ac.uk and click on the digital library tab. Please select VLeBooks from the Ebook collections drop down box.

Once you have logged in with your university username and password when requested, you can search for this book under quick search with the ISBN number 9781293055374. Alternatively, you can type the author’s surname – Shiraev.

You then should get the book record and click on the read online button.

Please note the book is one user at a time, so if someone else is reading it online you won’t get access until they finish, but we have ordered other copies, which should be ready within 24 to 48 hours. Best to use Shiraev as a search term to find these as they will have a different ISBN.

I hope this helps.

Luton - Silent Study levels 2 & 3

I wanted to email as I find it incredibly distracting in the silent study area of the library! The computers are poorly positioned infront of the doors with people in and out continuously talking! Bedford is much better with computers positioned around the outside to counteract that noise! However, Bedford is no longer accessable for me and this is the campus I am situated now. There is also a memeber of staff to ask other students to be quiet should they be in there having a full blown discussion particularly loud! This is not something I have experienced at this campus in the past 18 months. I contribute to this university and find it ridiculous I am unable to study!! particularly in my last year when I have a dissertation due!! 

Thank you for taking the trouble to high light your concerns. PCs are naturally noisier that laptop or tablet use and the rationale for situating them near the door was to concentrate potential high level ambient noise in one area. The edges of levels 2 & 3 at Luton are distinctly quieter than the area immediately adjacent to the door. There are PCs in the side rooms and you may wish to consider working there.

Staff are timetabled to patrol the floors on an hourly basis - we do not have staff capacity to  locate a member of staff permanently on the silent floors. If fellow students are not observing the silence requirements it would be best to notify staff at the Customer Service desk on level 1 immediately.

Intercampus Request Service

I'm a part-time student living in Manchester and I rarely attend the university in person. Is it possible to have an intercampus photocopy delivered to my home? The online form only has a collection option.

Thank you for your enquiry. I am a bit confused the information on our web site says:

If its not in stock electronically but available in print at another campus request an intercampus electronic delivery reservation. 

And

The article will be sent by email to your University email account. Check your account regularly to see if the email has arrived - we aim for delivery in 3 - 5 working days.

http://lrweb.beds.ac.uk/libraryservices/docsupply/intercampus

The form is not helpful I agree and I will endeavour to get it changed

For this request fill in the form agree to the 50p charge and in the lecturer field write

EMAIL DELIVERY

http://lrweb.beds.ac.uk/libraryservices/docsupply/intercampus/intercampus-photocopy-service

I hope that helps

Problems accessing DISCOVER

I'm not sure if I have the correct person to contact for this, sorry. I cannot discover at home, it tells me to log in to account but then says my details are invalid

Thank you for your enquiry I am sorry that you have been experiencing problems. I have checked your library account and there is nothing wrong with it. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

We aim to alert students to any IT issues that the University experiences, with solutions where possible. May I suggest that you follow us on Facebook

https://www.facebook.com/uoblibrary/

or Twitter

@uoblibrary

Or that you follow our Digital Library blog for detailed updates

http://bedsdigital.blogspot.co.uk/

I hope this helps

Problems Accessing the Digital Library

I have been trying to access into digital library with my Student ID No and Date of Birth to carry out some research but, unfortunately, I could not get into my library account. I really need to access digital library urgently as my term time examinations are approaching.

Now I would be grateful to you if you reset my digital library account and inform me the update. 

Thank you for your enquiry I am sorry that you have been experiencing problems. I have checked your library account and there is nothing wrong with it. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

I will look into the telephone renewal line to see what problems there might be there

I hope this helps

SPSS

I was wondering if you could help me in regards to getting SPSS on my laptop please

There is advice on our web page
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware/spss

If you need further support please go to the Customer Service desk - level 1 - Luton LRC during staffed hours, with your laptop.

I hope that helps

Luton LRC - Cleanliness in the Library

On Level 1 park street the library section behind the books the windows are covered in cobwebs and spider and other insects some dead and alive. sometimes the alive one create webs from the window to the book shelf and people walk into it or the spiders start moving and students noisily react, which can be very distracting when trying to work. one experience I had for more than two hours a group of people were shrieking and making a big thing about the spider moving above them and if it was going to drop etc... since September the windows have been like this and it seems to be a distraction, as I too hate spiders and causes a distraction when other people react to them. 

Thank you for emailing and taking the trouble to air your concerns. In cold wet weather insects do tend to come indoors for protection but this can build up into a nuisance if their activity is distracting.

I have raised your comments with our Cleaning team and hope they can get to the area you've identified to clear out the spiders.

Please remember that levels 2 and 3 are silent working floors and this environment may suit you better.

Problems with DISCOVER log on

For approx 3 weeks now, i have been unable to log into discover. Please help as this is affecting my learning. Thanks

Thank you for your enquiry I am sorry that you have been experiencing problems.  I am surprised that you have waited this long to highlight your concerns.Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Aylesbury during staffed hours 01296 734301

I hope this helps

Luton - first floor temperatures

On the first floor of the library, it is freezing cold. There are many students who are wearing coats and scarves in order to stay warm. I was just wondering if it's possible to do anything about this?

Thank you for your comments. I am sorry you were uncomfortable on Sunday. There are cardboard thermometers throughout the LRC.  If the temperature anywhere in the LRC is above 19 degrees centigrade then that is an acceptable working temperature. If it is below 19 degrees centigrade please alert staff on the first floor Customer Service desk during staffed hours or, the security guard. If you cannot find a member of staff make a note of the temperature, date and time and either email to library.services@beds.ac.uk or use the Tell Us feedback

The temperatures varies significantly throughout the building so if you feel cold I would advise you to relocate to Park Street end or the Silent floors - which are generally warmer.

I will report your concerns to Facilities so they can investigate.

Luton IT Suite temperatures

I have occasionally used the library (ground floor)on a weekend and each time I have found it to be exceedingly cold.Sitting her now, it feels like the air conditioning is on. Despite wearing my coat, scarf etc, it is so cold that I am going to leave. I can overhear others saying the same.

Thank you for your comments. I am sorry you were uncomfortable on Saturday. There are cardboard thermometers throughout the LRC.  If the temperatures anywhere in the LRC is above 19 degrees centigrade then that is an acceptable working temperature. If it is below 19 degrees centigrade please alert staff on the first floor Customer Service desk during staffed hours or, the security guard. If you cannot find a member of staff make a note of the temperature, date and time and either email to library.services@beds.ac.uk or use the Tell Us feedback

The temperatures varies significantly throughout the building so if you feel cold I would advise you to relocate to level 1 - which is generally warmer and there are plenty of PCs.

External customers

Just a quick question is the library open to the general public?

Thank you for your enquiry. The library isn't open to the general public in the same way Luton Central library is open to the public

It is open for members and we do have capacity for external members. Please look at the information on our web pages

http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

I hope that helps

Problems Logging onto DISCOVER

I have just tried to use my library log in for the first time and I am getting an error message that says my log in is not unique.

Could someone help me get access to Discover?

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

I will look into the telephone renewal line to see what problems there might be there

I hope this helps

Journals

I can no longer find the A-Z list of journals. Is this still available?

The journal A-Z list has upgraded/rebranded - you can now search through DISCOVER's search box
More details here
http://bedsdigital.blogspot.co.uk/2015/12/changes-to-discover.html

Luton PCs

 I am writing this concern regarding the first year computers from the IT Suite, because there are not running properly.

There have been no reported problems with any Learning Resources PCs. Please go to the Customer Service desk and ask staff for assistance.

Problems with renewals

I'm not sure who to contact...however, I have been having trouble logging into my library account. I recently gave back 2 books as I was unable to log in to renew them, but I am still unable to log in via my home laptop, but in the university campus I have not trouble doing so, and I;m not quite sure what i should do regarding this matter.

Would it be possible to inform me of who I should speak to regarding this, as I really do require access into my account?

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

I will look into the telephone renewal line to see what problems there might be there

I hope this helps

Online renewals problems

I'm off campus and trying to renew a book loan but I can;t log into the library system for some reason, despite trying on a number of days/times.

I've tried ringing the phone number to renew the book but it keeps ringing out.

Can you advise me what I can do to renew the book and not incur charges?

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

I will look into the telephone renewal line to see what problems there might be there

I hope this helps

Database access via the catalogue

Please, I have tried accessing ebscohost, sciencedirect and other database using my student number and password (date of birth-ddmmyy) but I have not been successful. I will appreciate if you can  help with further advice. Thank you.

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Luton during staffed hours 01582 743488

Library renewals

However I am still experiencing the same problems with account log in and even though I tried logging in using other servers other than the Chrome it still isn't accepting my password. Surprisingly tho once I try and log in from a university computer it does let me in without any difficulties. Could you please renew the books that are due on the 12th as I have been trying once again to do that online with no success. Please and thanks in advance! 

Also if you could give me any more tips on how to successfully log in online when I'm not at the university. That quite the issue for me! Thank you so much! 

Thank you for your enquiry I am sorry that you have continued to experience problems. Since the middle of December, as you know we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

I cannot renew your items again as this must be sorted out

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you still have no success please phone Luton during staffed hours 01582 734301 as this must be resolved

Library Catalogue log on problems

I am a student midwife at Bedfordshire University. For some reason, I cannot sign in to the Library online using my Library account and password. Would it be possible to reset or change my password? 

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear your browser cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

If you have no success please phone Butterfield during staffed hours 01582 743895

Thanks

Library catalogue

I am trying to log in my online library catalog but it's not working.

Can you please help me to solve this?

Thank you for your enquiry I am sorry that you have been experiencing problems. Since the middle of December we have been having issues with logging into Discover via the link on BREO and Library catalogue renewals (Library sign page). We believe it is to do with changes to the auto fill options on Chrome but it may apply to other browsers.

Below are things you can do to try to resolve the issue:

1.Turn off the auto fill option in the browser and try again

Settings, show advanced settings, password and forms, uncheck auto-fill. (Chrome)

2.If this doesn’t work please try a different browser if you are using Chrome, to see if that helps.

3. Otherwise you may need to clear their browser cache?

http://www.wikihow.com/Clear-Your-Browser's-Cache

3. You could also try to use Discover via:

http://library.beds.ac.uk/record=b1501299~S10

Select the 2nd link Alternative access to DISCOVER (Via UK Access Management Federation)

4. Or try the Discover search box at :

http://lrweb.beds.ac.uk/

Luton - praise for staff

The staff here have been very helpful. Special mention for Teresa she was very kind.

I  want to thank you for the kind words you said about Teresa at Luton LRC. Your thoughts are important to us, but we're especially pleased  when the feedback is positive. 

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future