I have just tried to use my library log in for the first
time and I am getting an error message that says my log in is not unique.
Could someone help me get access to Discover?
Thank you for your
enquiry I am sorry that you have been experiencing problems. Since the middle
of December we have been having issues with logging into Discover via the link
on BREO and Library catalogue renewals (Library sign page). We believe it is to
do with changes to the auto fill options on Chrome but it may apply to other
browsers.
Below are things
you can do to try to resolve the issue:
1.Turn off the auto
fill option in the browser and try again
Settings, show
advanced settings, password and forms, uncheck auto-fill. (Chrome)
2.If this doesn’t
work please try a different browser if you are using Chrome, to see if that
helps.
3. Otherwise you
may need to clear your browser cache
http://www.wikihow.com/Clear-Your-Browser's-Cache
3. You could also
try to use Discover via:
http://library.beds.ac.uk/record=b1501299~S10
Select the 2nd link
Alternative access to DISCOVER (Via UK Access Management Federation)
4. Or try the
Discover search box at :
If you have no
success please phone Luton during staffed hours 01582 743488
I will look into
the telephone renewal line to see what problems there might be there
I hope this helps
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