I have been
trying to renew my books all day long remotely but the system is not letting me
proceed claiming my password that I have been using so far is wrong. I
don't know why it's saying that as I have never changed my old password but I
would like to inform you of that system failure as I was supposed to
renew my books today and was unable to. Due to the fact this is not my
fault, I hope I would not be charged any extra fees. Please fix that error as
soon as possible. Thank you!
I am sorry that were experiencing problems with your library account. I have
checked it out and can see no problem with it. Your books are now renewed and they are due back on 12.1.16.
If you should have this problem again please go into the catalogue
directly (ie not via BREO)
Library.beds.ac.uk
There has been a problem with the
links between BREO and the library catalogue which has been sorted out but the
problem could be held in your cache.
I have 3 suggestions for you to
try please
Clear your cache, log out and
then re-log in
Try a different browser
Go directly to the library
catalogue rather than using the BREO link
Library.beds.ac.uk
If none of these options work
please ring 01234 793189 during office hours to discuss your problem with
a member of staff
Posts
