I'm off campus and trying to renew a book loan but I can;t
log into the library system for some reason, despite trying on a number of
days/times.
I've tried ringing the phone number to renew the book but it
keeps ringing out.
Can you advise me what I can do to renew the book and not
incur charges?
Thank you for your enquiry I am sorry that you have been experiencing
problems. Since the middle of December we have been having issues with logging
into Discover via the link on BREO and Library catalogue renewals (Library sign
page). We believe it is to do with changes to the auto fill options on Chrome
but it may apply to other browsers.
Below are things you can do to try to resolve the issue:
1.Turn off the auto fill option in the browser and try again
Settings, show advanced settings, password and forms, uncheck auto-fill.
(Chrome)
2.If this doesn’t work please try a different browser if you are using
Chrome, to see if that helps.
3. Otherwise you may need to clear your browser cache
http://www.wikihow.com/Clear-Your-Browser's-Cache
3. You could also try to use Discover via:
http://library.beds.ac.uk/record=b1501299~S10
Select the 2nd link Alternative access to DISCOVER (Via UK Access
Management Federation)
4. Or try the Discover search box at :
If you have no success please phone Luton during staffed hours 01582
743488
I will look into the telephone renewal line to see what problems there
might be there
I hope this helps
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