Butterfield Classrooms etc

Something needs to be done about the parking as there is not enough car parking space for the students. People have to park on the main roads and they will soon have yellow lines

Catering is poor no hot food available or even there is no cold food available

The rooms (classrooms) are so cold that I have to wear my jacket throughout the lesson

The tablets are so small it is hard to write my notes on the lesson. If its not my pens falling off its my pad or books

Thank you for your comments noted above. I am so sorry that you seem to be a bit disaffected with services at Butterfield at the moment. In reply:

Car parking. The LRC is not responsible for the parking at any University campus/site but I will pass your comments on to the relevant department.

CateringThe LRCs at the old Bedford Hospital and L&D Hospital sites did not offer catering facilities (although hospital catering facilities were within walking distance) and so there were no facilities to transfer when we moved to Butterfield. I understand that there is a cafe on-site and this has some catering facilities. The LRC is not responsible for catering at any University campus/site but I will pass your comments on to the relevant department.

Temperature. If you are uncomfortable because the heating fails please ensure that your lecturer or Faculty admin or LRC staff report the problem to the Helpdesk. That way the problem will get prompt attention.

Tables. The LRC isn't reponsible for kitting out the classrooms but I will pass your comments on to the relevant department.

Butterfield Parking

There is no way enough car parking spaces the students. This is a priority and needs to be looked at.

Food machines or canteen for hot food is needed

Thank you for your comments noted above. In reply

Car parking
The LRC is not responsible for the parking at any University campus/site but I will pass your comments on to the relevant department.

Catering
The LRCs at the old Bedford Hospital and L&D Hospital sites did not offer catering facilities (although hospital catering facilities were within walking distance) and so there were no facilities to transfer when we moved to Butterfield. I understand that there is a cafe on-site and this has some catering facilities. The LRC is not responsible for catering at any University campus/site but I will pass your comments on to the relevant department.

Butterfield - Catering

The catering facilities at Butterfield are lacking, the tea machine is often empty.

I am sorry that you are experiencing difficulties with catering at Butterfield. The LRC isn't responsible for the catering facilities at any University campus/site but I will pass your comments on to the relevant department

Butterfield Parking

The parking facilities are very poor once the gravel area is full students have to park on road. Soon yellow lines will be drawn and there will be less places to park.

Parking is something of a premium throughout the University and the problems at Butterfield are well documented. The LRC isn't responsible for parking arrangements at any campus/site but I will forward your comments to the appropriate department.

Butterfield Bus

The University is running a free shuttle bus from Luton Town Centre and train station to and from the Butterfield site daily. The buses are operated by Three Star Coaches.
The bus will depart from Vicarage Street on the Park Square campus. Vicarage Street is a 5-10 minute walk from both Luton Bus station and Rail Station. There will be a drop off and pick up point from Luton Train Station for each service. If you wish to board the shuttle bus from the train station stop you must wave for the bus to stop.
The Bus will pick up from the bus stop at the end of Station Road (turn left down the road as you come out of the main entrance to the station or turn right on to Midland Road if you come out from the back of the station )
There is also a local bus service from Park Square opposite St Mary's church behind the main campus building. Arriva bus services 100, 101 and 102 all run from the town centre to Butterfield and vice versa. Please note the Arriva busses are not free.
The confirmed University bus schedule from Monday - Friday is listed below:

From Vicarage Street to Butterfield
08.15
08.30
09.45
10.30
12.30

From Butterfield to Vicarage Street
12.15
1.15
2.30
3.15
4.15
5.15

Reservations / Holds

I feel that if a book has a hold on it the the person who has the book should be informed that the book is waiting for somebody else.

Thank you for your query. Any item that is reserved by another person which is out on loan when its requested, cannot be renewed. If that book becomes overdue the customer is emailed, advising them to return the book.

Mobile phone nuisance

Why don't you get a bit more strict on people talking or answering the phone in the library? If everyone knew that if their phone rings they would be banned for a year they would take great care so that it doesn't happen.

Thanks for your query. Whereas I share your frustration with mobile phone use, a year's ban is disproportionate to the offense caused. There are clear rules regarding the use of mobile phones in the Universities LRCs and library. All mobiles are supposed to be set on silent (ie no ring tones anywhere in any LRC/library) and voice conversations are only supposed to take place in designated areas. At Park Square that is the Social Learning Space and the stairwells. I would advise you to report any disturbance to security and they will take steps to stop this inconsiderate practice.

IT Training at Park Square

Do I have to book appointment for training. On the 14th will be ideally for me.

Thanks for your enquiry regarding IT training.
Please book by writing your name in the folder at the entrance to the IT Suite in the Learning Resources Centre on level 0 Park Square or, you can email your requirements to: cst@beds.ac.uk. We need your name, course, ID number and email address.