Billed items

From Twitter: i forgot about a book so have an overdue fine, i have a letter about book replacement but still have the book so what do i do?

Quite simply return the book. If your loans are more than 5 weeks overdue they become Billed Items. You will be issued with a replacement bill for the items you have on loan and your library account and network account will be blocked.

As soon as you return your loans the bill will be lifted and replaced with a fine. Your library and network accounts will be restored. So finally you just need to pay your fines.

All this information is on LRWeb: http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

Bedford - PCs

With comparison with the Luton branch more computers are needed to sensure student have access to conputers

Thank you for your suggestions.
Computers: there are over 170 PCs on the library floors at Bedford. In addition there are 42 PCs in the Learning Hub..There are a good proportion of PCs to students at Bedford. We

rarely have no  PCs left for customers to use. 

At Luton LRC there are over 11,500 students with 370 PCs that offers one PC for every 31

students

At Bedford Library there are 170 PCs for 3,800 students that offers one PC for every 22

students with the Learning Hub 212 PCs for 3,800 students offers one PC for every 18

students

Please check the PC availability screens to show you where PCs are  avaiable on all the

library floors. There is a PC booking service to make it easier for  customers to get a

machine when they need it most. Please look out for the booking machines in the library or

ask staff for help

Luton: Study environment

From Twitter: what is the point of a silent study area where people are talking?! #shutupI'm trying to study

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  of Luton LRC are designated Silent Study at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Bedford - study environment

I am doing ph.d over 3 years on Bedford campus, and often study in our library. I am very pleased that the library provide silent study room this year. Except these room, to be honest, there had been no place to study due to the horrible noise.

The silent study place should be supposed to be calm for everyone. However, often some are chatting with friends and then making a noise here. Even though I warned them to be quite sometimes, they did stop talking. There must be strict role for them, for example, no permission to access this room again if they interrupt other people several times and so on. or there are an urgent need to let them know the code of conduct here. They should learn what the library is for.

I do believe that  the atmosphere of library reflects the academic quality of university. I really love and support our library's efforts such as 24hour open system and the silent room, but it would be highly appreciated to manage the silent room more strictly for those who study and research hard.

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 of the Bedford Library is a silent floor. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2  of Bedford Library is designated Silent Study at the request of the student body. Provision is made for group learning elsewhere in the library so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Praise for Luton Staff

Thank you very much to the lovely ladies who helped me with my laptop problems. It is very much appreciated. Thanks once again

I  want to thank you for the kind words you said about Learning Resources.  Your thoughts are important to us, but we're especially pleased when the feedback is positive.  

We try hard to provide the best possible service to our customers and their satisfaction is our reward.  We are honoured to be part of your journey with the University of Bedfordshire

We really appreciate you taking the time to let us know we're doing something right. 

Sixth Form College Use

I am currently a 6th Form student and was wondering would I be able to use your library in Luton for somewhere quiet to study and revise for my exams?

We welcome visitors to our Learning Resources Centres (LRCs). Priority is given to University of Bedfordshire students but there are a number of arrangements available which maximises what we are able to offer visitors. Visitors from institutions participating in the Eduroam scheme may access their resources here. If the home institution does not participate in Eduroam please seeDigital Resources Available to Walk In Users.  If you have a visual impairment please let staff know.

Proof of current postal address will be required to support all applications.

If you are claiming a fee waiver or a concessionary rate evidence of eligibility will be required.

Please familiarise yourself with the conditions of membership and the code of practice before applying.

http://lrweb.beds.ac.uk/libraryservices/exusers

Please talk to staff in Luton 6th Form library and they will get your application form authorised

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Free Reference Use

Free Categories: Local LEA school pupils, local LEA college students - See more at: http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Under 18s are advised not to use the LRC outside staffed hours

http://lrweb.beds.ac.uk/opening/ps-lrc

Bedford - computers

With comparison with the Luton branch more computers are needed to sensure student have access to conputers

Thank you for your comments. At Bedford Campus there are over 170 PCs on the library floors.
In addition there are 42 PCs in the Learning Hub..There are a good proportion of PCs to students at Bedford. We rarely have no  PCs left for customers to use. 

Please check the PC availability screens to show you where PCs are  available on all the library floors. There is a PC booking service to make it easier for  customers to get a machine  when they need it most. Please look out for the booking machines in the library or ask staff for help 

Luton Campus has over 11,900 students with approx 370 PCs in the LRC which offers approx 1 PC for every 32 students

Bedford Campus has over 3,300 students with approx 170 PCs in the library which offers approx 1 PC for every 19 students in the library 
and 
170 in the library plus 42 in the Learning Hub total 212 Mon - Fri 08.00 - 18.00 offering 1 PC for every 15 students
I hope this demonstrates for you that Bedford has more PCs than Luton

Bedford - more PCs and lockers

I think uni need to get more computers or should get lockers in o4rder for student bring their laptops and still carry books Thank you

Thank you for your suggestions.
Computers: there are over 170 PCs on the library floors. In addition there are 42 PCs in the Learning Hub..There are a good proportion of PCs to students at Bedford. We rarely have no  PCs left for customers to use. Please check the PC availability screens to show you where PCs are  avaialble on all the library floors. There is a PC booking service to make it easier for  customers to get a machine when they need it most. Please look out for the booking machines in the library or ask staff for help

Lockers: You are welcome to use your own laptop or tablet in the Library there are specific plug in power points available on every floor. If you cannot find any please ask staff on the Customer Service Desk (ground floor) for help. You cannot plug your device into the the University network so please use WiFi if required. At the moment there is no space provision for lockers in the Bedford Library. It is the kind of service enhancement we would like to offer and have looked into the possibilities of offering this as a service. Realistically we would explore the options in full as  capital budgets allow us to do so. 

Bedford - Lockers

Some lockers please; my bag gets very heavy + some more computers on the second floor. I have my own lap top - but with the bag/books also??!!

Thank you for this suggestion. At the moment there is no space provision for lockers in the Bedford Library. It is the kind of service enhancement we would like to offer and have looked into the possibilities of offering this as a service. Realistically we would explore the options in full as  capital budgets allow us to do so. 

Luton: temperatures

Please, the heater on 3rd floor(library) is not working due to this  I am feeling  cold and unable to ready very well

Thank you for raising your concerns with me. If you tell a member of staff they will check the temperature for you. The University tries to keep the study area in a  comfortable range of 19 - 23 degrees centigrade - which is recommended for office work. 

If you find yourself getting cold you possibly need to move around to warm up and consider moving to a different area of the library to work there instead. Additional heaters or increasing the temperature settings for the floor is not possible when the temperature recorded is within the recommended range. 

Internet failure Overnight 20.3.14

I had come into the library to work last night and the internet wasn't working, I couldn't log in to BREO snd other students couldn't log in at all. I have an assignment due in at midnight tonight 20/3/14 I stayed until nearly 3am and then gave up.

Security reported internet down from 00.45 - 02.55 last night

I am sorry that you experienced problems with logging onto the internet last night at Bedford library

The University's ICT department reports that: We noticed lots of failures too 12.30 - 02.30 and on checking our reporting tool it does seem that Virgin media did being down the WAN links early hours

The various network outages overnight occurred because of a connection problem with the Virgin Media link that supports the campus. This is completely out of the University's control and it is in the hands of Virgin Media to fix the problem.

Luton - PC reserving

Issue caused by students leaving library books as an acting reserve for logged off computers level 2 library

If books are left near a logged off PC this means someone is being untidy not that the PC is reserved for them. Stray books are gathered up by staff and re-shelved where necessary.

If someone has left personal belongings this is clearly not a safe thing to do and there is advice on LRWeb about this
http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware

If a PC is left logged on and unattended for more than 30 minutes (as observed by staff

patrols), the PC will be shut down by staff. Any items of personal property will be taken to Lost

Property at main reception. Open files will be saved where possible. It is not advisable to

leave a PC logged on and unattended for any reason. It is possible that someone (other than

University staff) will take your things and inappropriately access your personal data. 

Luton - noise in Silent areas overnight

I am currently studying in year 3. I have spoken to library staff about the noise in the silent area levels 2 & 3 please make the noise stop. When security walk around they stop talking then start again.

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. I appreciate that when library staff are on duty you have reported noise problems directly. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Butterfield - behaviour

Should be less tolerance for negative behaviour. Rather than persistently criticising the whole group, reducing moral, speak to individuals and remove people if necessary that are repeat offenders more quickly.

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It would be more appropriate if you spoke to staff about this so they could do something about this on the spot. Tell Us has a guaranteed response of 2 days so waiting that long is not really effective.

It is occasionally difficult for staff to identify individuals who are being overtly noisy. There is no silent study space at Butterfield and so individuals are expected to monitor their own behaviour. Each student of the University has their own learning style. This style may change as an individual progresses through academia or according to the assignment in hand. Some people like to work in noisy environments. Some people need to talk as part of their learning style. As a University of adults self monitoring is a part of that progression. One person's idea of quiet or silent is quite different to another. Setting a standard of behaviour when applied across 200 individuals the environment is not going to be quiet. 

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

If the opportunity to create a silent study space arises I can guarantee the University will utlise this. I have to say that this is unlikely given given the space envelope at Butterfield. Until then may I suggest that you use Luton LRC as it has 2 Silent floors and is open 24/7 365

Luton - Noise in the silent area

Loud students on the 3rd floor doing no work whatsoever. I've had to move from doing my diss - too loud

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It would be more appropriate if you spoke to staff about this so they could do something about this on the spot. Tell Us has a guaranteed response of 2 days so waiting that long is not really effective.

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. If other customers are making any noise please report it to staff. There are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Silent Study floors: level 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. The Silent floors are monitored electronically and this is backed up by staff patrols - during staffed hours. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect. Student behaviour was a key theme at the recent Student Union conference. This is a university concern which is being looked at by staff, students themselves and the Student Union

Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).

Refworks

I am a Graduate research student and looking to get going with refworks. In particular I would like to know how to import citations from the university of bedfordshire library catalogue into my refworks account so that I do not need to enter everything in individually. I am sure that this information is somewhere online, but I am not really sure where to look or who to talk to.

Thank you for contacting me. I think the best course of action for you is to e-mail the Academic Liaiosn Librarians who look after your Faculty and get them to discuss your refworks queries. If you come into the University at all it would be useful to arrange a 121.

Your course is supported by Hilary Johnson and Adele Robinson - Academic Liaison Librarian

http://lrweb.beds.ac.uk/help/ALLs/Hilary_Johnson

http://lrweb.beds.ac.uk/help/ALLs/Adele_Robinson

they will help you by email or on a 121 basis with any research queries you may have.

Adele and Hilary have created support pages on LRWeb for your course and you may find these useful

http://lrweb.beds.ac.uk/education

If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page

http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar

This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses

There is a series of on-line guides which may be helpful to you too:

http://lrweb.beds.ac.uk/help/it-training/materials

Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require.

In the meantime there is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?

http://lrweb.beds.ac.uk/faq

Or more specifically have a look at this web page

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/RefWorks_Intro

Study Hub on-line

Reporting a minor error on one of our pages.

Not sure if this is the correct address to send it to. If it is not relevant to you please forward it to relevant team and let me know.

How to get to error

Step 1: go to http://lrweb.beds.ac.uk/help/pad/pad-blackboard-resources

Step 2: In this page go to the relevant information as shown 

 'How to access the Study Hub: Online:

·         Go to: http://breo.beds.ac.uk

·         Log in using your user name (student ID number) and password (default is your date of birth in the format ddmmyy)

·         Click on the 'Library' tab

·         Click on the 'Study Hub: Online' button

·         Follow the instructions to enroll yourself on to the site

Error here on 5th line - 

·         'Click on the 'Library' tab'

Incorrect: As this library tab will not take you to 'Study Hub: Online' button

Expected : the 'communities'  will take you to 'Study Hub: Online' button

Thank you for your email re: the Study Hub: Online page on Lrweb 

There is more than one way to access the Study Hub: Online when you login into BREO (one way is via the library tab and the other through the communities tab). As a result of your email, I have made a change to the LRweb page indicating that both tabs can give you access to the site. The revised page will be made live shortly.

Thank you again for taking the time to send us your feedback,

Aylesbury - lovely staff

I would like to express my my thanks for your knowledge patience and support during the course of my 3 years at the University of Bedfordshire. You guys are on the front line and fight the fire that is students under stress
Keep up the good work

I  want to thank you for the kind words you said about Learning Resources.  Your thoughts

are important to us, but we're especially pleased when the feedback is positive.  

We try hard to provide the best possible service to our customers and their satisfaction is our

reward.  We are honoured to have been part of your journey with the University of

Bedfordshire

We really appreciate you taking the time to let us know we're doing something right.  Good

luck in whatever you do next.

Systems down

I am paying £9K and I cant use the library facilities. The systems have gone down and we cant use anything. Also means I cant do any work and I have an essay to hand in. Its not on I want something done please get in contact

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Systems down

This is ridiculous the system is down and I have a dissertation to write this is disrupting my studies and I'm panicking have some sort of back up system just fix it

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Systems Down

I am paying £9K and I cant use the library facilities. The systems have gone down and we cant use anything. Also means I cant do any work and I have an essay to hand in. Its not on I want something done please get in contact

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Printing

Printing has been down again and has occurred second time this year. This is strating to become annoying something must be done

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Small booking rooms

It would be very useful if we had smaller booking rooms for smaller groups. eg two people or individual rooms. I needed to do telephone supervision with my dissertation supervisor as we can't find a suitable time to get together as I am on placement most days. I need a quiet place in the University to talk to him on the phone

Thank you for this suggestion. I don't know which Campus you are based at so guessing at Luton or Bedford may I suggest:
Bedford: It is not possible within the the current library envelope, to introduce rooms as you describe although they do feature in our major redevelopment plans. The bookable room on the ground floor of the Library should suit this purpose so why not book it? The new Campus Building should offer these rooms but won't be available until 2015
Luton: small rooms will be a part of the new library opening 2015. Meanwhile drop in rooms are available in the Campus Centre and group rooms are available (first come first served) in the Social learning Space of the LRC

Numicon

Please can you get some more Numicon sets

Thank you for your suggestion. I will pass this to your Academic Liaison Librarian to see if it is possible. 

Aylesbury LRC - Opening Times

Is there anything that can be done about bucks campus opening times because when on placement part of a nursing course and having to work 9-5 monday to friday it's difficult to get over before it closes and the bedford/luton 24/7 libraries are quite far if you don't have a car. 

Thanks for your comment. I really sympathise with your situation. The LRC is open until 18.00 Monday to Friday. I appreciate getting to Luton or Bedford outside these hours (including weekends) is difficult without your own transport. Those resource centres are open 24/7 365

I will take your request to our Library Management team. All requests for changes to service provision are taken very seriously and discussed at the highest level.

I cannot make any promises but this request will be given serious consideration

Bedford - restricted loans 24.2.14

Not great that the system is down and I can only take 2 books


Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons and and printing this affected the library management system too. Staff had to manually issue items to customers hence the restriction on the number of items that could be borrowed on that day. It only affected 24.2.14
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - restricted loans 24.2.14

Extremely inconvenient as I have an assignment due in and I am only aloud 2 books out. This wont help when referencing

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons and and printing this affected the library management system too. Staff had to manually issue items to customers hence the restriction on the number of items that could be borrowed on that day. It only affected 24.2.14
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - restricted loans 24.2.14

I'm not happy that I can only take 2 books out at one time (sad face)

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons and and printing this affected the library management system too. Staff had to manually issue items to customers hence the restriction on the number of items that could be borrowed on that day. It only affected 24.2.14
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - PCs 24.2.14

Computers do not seem to turn on

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - Computers down 24.2.14

Computers down, cannot acces services or printers. Unacceptable and very inconvenient especially with deadlines

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - Printing 24.2.14

The printers have been down for a number of hours which has had an effect on my work. I have been unable to print my lecture notes which means I have to hand write which is what I have great difficulty in

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons this affected printing too. Mediated academic printing was offered when possible but I know the internet failure also affected staff PCs and printing too so that service was only available from time to time.
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - restricted number of loans 24.2.14

Only allowed 2 books - assignment due in 4 days later. Inconvenience

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day.
Unfortunately as well as log ons and and printing this affected the library management system too. Staff had to manually issue items to customers hence the restriction on the number of items that could be borrowed on that day. It only affected 24.2.14
I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - Printing 24.2.14

The printers were down I had come to campus specifically for the library very annoying

Thank you for your comment. Unfortunately on 24 Feb the University was experiencing problems with internet connectivity. This wasn't confined to the University as many business and domestic internet connections were experiencing problems that day. I do apologise for the inconvenience this caused you. I do agree that it isn't the standard of service we'd expect to provide. It is being looked into by the University's IT department to help avoid this happening again.

Bedford - Logging on

Logging on takes ridiculously longer than it should

Thank you for your comment. Logging onto a network PC will always take longer than logging onto a PC or mobile device at home. I do know that 24 Feb the University was experiencing problems with its internet provider so that would have exacerbated the length of the log on time. The problems around 24th Feb have been resolved now so log on times will have improved - they will not however - be instant.

Bedford - maximum loans

It would be helpful to have the maximum amount of books allowed displayed on the library screen. I made a special journey here but couldn't take my books as I add reached my maximum amount of 20 Thanks

I am very sorry you were inconvenienced over your library visit. The library management system feeds into your library account so you can check at any time you have on-line access, on how many books you have on loan
https://brum.beds.ac.uk/patroninfo
sign in with your normal University details
This account will let you renew any items, tell you if you have reservations to collect, whether you have any fines to pay and how many books you have on loan.
Library terms and conditions are availble on LRWeb
http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing
and in the Library Handbook which you should have been given at your induction or the start of this academic year. Additional copies are available to pick up in the Library at any time.