First of all I would like to apologise for the inconvenience caused by this problem.
We take care to ensure that important matters such as this are properly managed and dealt with. It would be more appropriate if you spoke to staff about this so they could do something about this on the spot. Tell Us has a guaranteed response of 2 days so waiting that long is not really effective.
Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. If other customers are making any noise please report it to staff. There are staff patrols approx every half hour and the area is electronically monitored for noise.
Silent Study floors: level 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. The Silent floors are monitored electronically and this is backed up by staff patrols - during staffed hours. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect. Student behaviour was a key theme at the recent Student Union conference. This is a university concern which is being looked at by staff, students themselves and the Student Union
Action is taken towards anyone who disregards the silence requirement. I hope this reassures you. Please tell staff directly if you experience any further problems (which I hope you don't).
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