Butterfield - behaviour

Should be less tolerance for negative behaviour. Rather than persistently criticising the whole group, reducing moral, speak to individuals and remove people if necessary that are repeat offenders more quickly.

First of all I would like to apologise for the inconvenience caused by this problem.

We take care to ensure that important matters such as this are properly managed and dealt with. It would be more appropriate if you spoke to staff about this so they could do something about this on the spot. Tell Us has a guaranteed response of 2 days so waiting that long is not really effective.

It is occasionally difficult for staff to identify individuals who are being overtly noisy. There is no silent study space at Butterfield and so individuals are expected to monitor their own behaviour. Each student of the University has their own learning style. This style may change as an individual progresses through academia or according to the assignment in hand. Some people like to work in noisy environments. Some people need to talk as part of their learning style. As a University of adults self monitoring is a part of that progression. One person's idea of quiet or silent is quite different to another. Setting a standard of behaviour when applied across 200 individuals the environment is not going to be quiet. 

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

If the opportunity to create a silent study space arises I can guarantee the University will utlise this. I have to say that this is unlikely given given the space envelope at Butterfield. Until then may I suggest that you use Luton LRC as it has 2 Silent floors and is open 24/7 365