Friday, 17 May 2019

Tell Us Library Survey 2019 - Personal Responses Study Hub Queue


You said

I put my number in and waited in line as it showed 2 people in the que. I was waiting for 30 minutes with visibly no one in the que and the lady was just looking at me, but she did not mind to ask me if I am waiting for anything. She also went to grab a coffee meanwhile.. 

We replied

Thank you for your feedback we will remind staff about the need to check if they can help people in the queue even if they join a team for a different team.