Tell Us Survey feedback - Library catalogue

You said:

We should have a comprehensive manual on how to operate the online library so we don't have to meet library officals to explain  Because I can find relevant document needed for my academic work We said: Library staff are more than happy to help any student any number of times to learning how to use the catatogue. http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry Customer service is at the heart of everything we do In practical terms we will: put our customers at the centre of our service create a service that is responsive to our customers' needs treat our customers with respect and courtesy provide a helpful and friendly service wear name badges and will give our names to our customers provide the fullest possible service at all times within the constraints of available resources assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities publicise our services and opening hours and keep Learning Resources customers informed of changes display Learning Resources Code of Practice and regulations clearly provide customer care training for Learning Resources staff train our staff to provide a quality service provide a variety of Feedback options for comments, and undertake regular surveys of customer's opinion reply to Tell Us feedback within 2 working days use comments and suggestions to help us improve our service When staff aren't available there are guidance notes on our web site LRWeb http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg Our other search engine DISCOVER also has some web guidance http://lrweb.beds.ac.uk/digital/discover