I have today been trying to access journals and ebooks via
both the university library website and the journal websites directly using my
University log in. This was not an issue earlier in the week when I was able to
do so, however every site I have tried today gives me the following error when
I either click through to enter my Bedfordshire Uni details or when I click on
the link in the library website of the ebook...
'Unable to complete request at this time. (Request/Response
was from an untrusted provider-5909BCF4EFB37AEE)'
I have tried googling this end to see ifthere is a solution
but have drawn a blank. I am using the same computer I used earlier in the week
(with no issues) and have also tried a different computer in case that was the
issue
Do you have any ideas as to what could be the cause?
I am sorry that you have been experiencing problems. There doesn’t appear
to be anything wrong with your library account I don’t know what
problem you particularly experienced but I know there were some problems
accessing the digital library last week which were reported for investigation
last week and white boarded on Campus
I am copying our Library Technical team into this email to see if they
have further advice but currently I can only advise please try again
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