Luton Study environment

Due to all of my previous comments about noise levels and despite previous complaints I've being given unworkable 'solutions' which I could do instead of dealing with people who treat the library like the hub or canteen.  Further, there's a small flaw in the system in which where a specific book is brought for someone to complete there dissertation.. Why would it go onto the system straight away for other users to then reserve when the book was specifics for someone work and crucial to there work? I've had to incur a fine and not been able to take books out because the above has happened to me. I'd had the book 6 days before someone  reserved what was the only book relevant to the niche area my dissertation was on. What an unsatisfactory service on top of the distractions allowed on floors 1 and 3.  Further, upon having a file go corrupt on my memory stick I sought the help from the staff however the attitude I got was I should have used the u drive which is secure and accessible from home. I was told it was in the handbook (which I didn't receive) and that it was signposted over the library (which I'm yet to see). When I went to get the code to access the u drive, two members had to check whether they were supposed to give it out to students and further specifically said they do not advertise the use of the u drive. When I was in a panic about losing work I was made out to have made a stupid decision because I should have known of other securer ways to transport my work but two other members contradicted all of that. Very disappointing treatment.. We said: Thank you for bringing your concerns to my attention Noise: the silent floors are levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option Book purchase: I am not aware of a book being bought specifically for you so I do not know the details I would say that any item bought for Learning Resources is for anyone in the University community and everyone has  equal access to the resources. if a book is reserved then it has to go to that person and not be renewed Handbook: our handbook is available from level 1 of the LRC from Setember until about April - you just need to pick one up.  Its also available on line http://lrweb.beds.ac.uk/guides/handbooks/library-handbook-201415 Corrupt file: staff gave you specific advice about using your U drive it wasn't an attitude problem. i agree that as you subsequently had problems accessing the code this wasn't particularly helpful. They could've suggested that you purchase a new USB but I imagine that they wanted to save you money