Monday, 6 June 2016

Tell Us Survey Feedback - Getting Help

You said:
its has many floor so i really don't know where i could get help from the librarian staffs.
in my opinion all the necessary requirements are there in library but sometime bit
confusion with the book that i want to borrow.

We said: I am sorry that you have experienced some confusion in using the library.
Web site: Our web site
http://lrweb.beds.ac.uk/
has the most up to date information about the services available from Learning
Resources. It also has contact details for those services and staff.
Handbook: Each year we produce a library handbook and it is available - free - throughout
the LRC and at induction, Freshers events and Study Hub drop ins.
Customer Service desk: The Customer Service desk on level 1 at Luton LRC is the first
port of call for any on Campus enquiry as staff will help you and where necessary call
in colleagues from the Study Hub to assist
http://lrweb.beds.ac.uk/studyhub/what-is-study-hub
SiD enquiry: If you are online the SiD enquiry service
can also help as you can ask whatever you want  and the enquiry will be directed to the
most appropriate service
Resources: There is a floor plan to tell you where different books are stored on display
 above each set of doors in the LRC. Your course reading list will help you in identifying
what books you will need to read
http://lrweb.beds.ac.uk/faq/resources/readinglists