Self service screens

Hello, I recently went to take out some books at the library and was surprised to see that in order to issue them, a user must input their password on a large touchscreen in full view of other people and security cameras etc (the screen being placed too high to shield onlookers using your body). I appreciate that for students this might not be a great issue but for staff it's akin to entering a PIN code at an ATM by using semaphore. Quite surprised that a university which runs a computer security and forensics degree programme (on which I am enrolled) that nobody has queried this. Just a thought.

Thank you for raising your concerns. This concern has been voiced before and I respect the conscientiousness of the students making these observations. This was tested before the kiosks were installed. The screens have been in operation in 4 Campuses for over 3 years, no PIN numbers have been copied after watching someone input their PIN. Although the hand movements are clearly visible correlating the movement to a letter or digit is nearly impossible when standing immediately behind someone. Its harder the further away they are standing. None of the CCTV cameras point at those screens (even if they did the film can only be accessed with a crime reference number). I am reassured that the screens do not present a security risk.

Fines

How do I go about paying unpaid library fines?

Thanks for your enquiry. If you are on Campus please use one of the self service machines to pay.

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

If you are not on Campus and your fines are over £10 please ring 01234 793189 to make a payment over the phone please have a debit (or credit) card ready.

Tell Us Survey feedback - Library catalogue

You said:

We should have a comprehensive manual on how to operate the online library so we don't have to meet library officals to explain  Because I can find relevant document needed for my academic work We said: Library staff are more than happy to help any student any number of times to learning how to use the catatogue. http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry Customer service is at the heart of everything we do In practical terms we will: put our customers at the centre of our service create a service that is responsive to our customers' needs treat our customers with respect and courtesy provide a helpful and friendly service wear name badges and will give our names to our customers provide the fullest possible service at all times within the constraints of available resources assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities publicise our services and opening hours and keep Learning Resources customers informed of changes display Learning Resources Code of Practice and regulations clearly provide customer care training for Learning Resources staff train our staff to provide a quality service provide a variety of Feedback options for comments, and undertake regular surveys of customer's opinion reply to Tell Us feedback within 2 working days use comments and suggestions to help us improve our service When staff aren't available there are guidance notes on our web site LRWeb http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg Our other search engine DISCOVER also has some web guidance http://lrweb.beds.ac.uk/digital/discover

Tell Us Survey feedback - discussion rooms

You said:

More discussion rooms  services are good and guidance is proper We said: Thank you for your positive comments its good to know when we get things right. We are limited with what we can do with our current building footprint. When building change we take the opportunity to redefine services. For example the new library in Luton which opens in July 2016, will have several rooms which students can book for group work.

Tell Us Survey feedback - UCMK

You said:

More books for early years and education studies as we all need similar books at the same time which makes it  impossible to access what we need and I end up having to buy them. Just frustration over books and that uni students that attend Bedford campus who live in MK can take books out from our small campus library when theirs is much bigger and it is the one they attend. We said: I am sorry there has been demand for similar books at similar times. As a degree student you are expected to buy a few books for University yourself. Learning Resources does buy multiple copies of core texts I would advise you to make use of the Reservation service to ensure you get to borrow the core textsThe reservations service will bring you books from any Campus. http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve We operate a High Demands Holds monitoring service which helps us put interventions in if the list is longer than two people eg direct them to an electronic resources, buy another copy of the item (if its available) or ask an Academic Liaison Librarian to suggest an alternative title I would advise you to use the Recommend a Resource service if you have any specific books in mind http://lrweb.beds.ac.uk/contact/recommend-a-resource You can also see the newest books in stock by checking this link http://library.beds.ac.uk/ftlist Keep an eye on the advice of the Academic Liaison Team http://lrweb.beds.ac.uk/education/using http://lrweb.beds.ac.uk/education/using/books

Tell Us Survey Feedback - 24/7

You said:

I personally have enjoyed the 24 hours/7days opening of the Library. well done team. This has been really helpful.  Just a few, things, I will like to note;  TURNITIN I know that the team is working had to keep the turnitin link functioning but, this is still an area that needs more attention in terms of its compatibility with internet explorer and  google chrome. Every student at home or in the library should be confident to submit through any engine  effectively. HAND SANITIZERS The library has hand sanitizer spots every where and with the fact that one computer and its keyboard can be used by multiple users within a day, it will be nice to have them filled up, because most of them are empty for health safety.  FOOD Most of the night reading students like me, struggle to warm our food at night because, the entrance to where the student Union microwave is locked through the Library, so we will have to go all the way to the other side. It will be very helpful to have a microwave in the Library reception launch area. I believe, this university is growing and has a great vision striving into perfection in its service delivery, because I can see this effort, my own personal experience has been very satisfactory. We said: I am very glad you able to make such good use of 24/7 opening. TURNITIN: this is administered by the Learning Technology team and sometimes issues are not the fault of the University. We will keep you posted with service tweets and updates on our Digital Library Blog http://bedsdigital.blogspot.co.uk/ Hand sanitisers: this falls into the brief of our Facilities department and I am happy top pass your comments on Food: For Health and Safety reasons the library will not be supplying a microwave for public use. There will be a cafe on the ground floor of the new library opening in July 2016

Tell Us Survey Feedback - silent study

You said:

Have more rooms with bigger studying spaces in the silent library  Most of the small rooms in the silent library are almost always occupied. We said: Silent provision is only available at Bedford, Luton and UCMK. Available space has the biggest impact on whether more space can be made available. This is very restricted at the moment. The new Luton Library (opening July 2016) there are silent rooms on levels  4, 5 & 6. These will behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier. In addition to the  silent study rooms there are quiet ICT rooms. I would advise you to get into the habit of booking a PC for yourself in the Quiet ICT rooms on levels 4 and 5

Tell Us survey feedback - ejournals

You said:

Increase the number of journals and provide help and suppory on ABC rankings journals Because I have found most of the resources I look for but not all We said: Thank you for raising your concerns. University of Bedfordshire offers:  80,000+ ejournals 1,200+ print journals through Learning Resources. They are bought after consultations with academics to ensure that they meet the needs of your studies. I would hope that there would be plenty of resources for you to choose from. If the print journals occasionally get out of order I do apologise. Staff do try to keep the stock in good alphabetical order I also think you may need to consider what search terms you are using and whether  they really are as specific as you imagine You might not be searching the right resource, check the Databases for my subject links on the  Digital Library to find good quality academic resources. You might not be using the right keywords for your topic, a chat with your Academic Liaison Librarian might help you. You might not be using search techniques such as "and" or "phrase searching" to make your search results more relevant.

Tell Us survey feedback - Aylesbury Campus

You said:

The quiet area in Oxford House is on a main corridor used by students to access classrooms & is actually one of the noisiest parts of the library! You need a separate pc room where students can study in peace & quiet. Surly this is the whole point of a library?  Pad support seems to only be available at Oxford house on a mon - we are usually in Luton or Butterfield for lectures on these days?  Opening times need to be revised. Oxford house is mainly used by the healthcare students. We have to work a variety of shifts, yet the library is only open office hours and closed at weekends. This means we cannot study in the library around our shift patterns. I'm sorry but that really doesn't make sense which ever way you look at it! We said: Thank you for raising your concerns. In the current building Learning Resources is very restricted in what services can be made available. We do our best with what's available. Ww are exploring the possibility of whether we can provide in sessonal targeted delivery for students groups with placement commitments.

Tell Us survey feedback - Study environment

You said:

Discipline and always keep updating the system .

I feel so because information is a continuous process. We said: All Learning Resources resources are updated at regular intervals. Learning Resources provides learning environments and resources for the adult University community. Virtually every course of study has an element of group work that requires appropriate space for students to work together. Each student of the University has their own learning style. This style may change as an individual progresses through academia or according to the assignment in hand. Some people like to work in noisy environments. Some people need to talk as part of their learning style. As a University of adults self-monitoring is a part of that progression. One person's idea of quiet or silent is quite different to another. Setting a standard of behaviour when applied across 200 individuals the environment is not going to be quiet. We are able to offer Silent Study floors: levels 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student population. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements. The Silent floors are monitored electronically and this is backed up by staff patrols - during staffed hours. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect.

Tell Us survey feedback - Butterfield

You said:

make butterfield campus into 24 hr campus, or at least longer hours, as for healthcare students we finish placement when the library closes, which means we cant go there at our necessary times to study or get books, and plus it is further to travel. the books were good for my needs, but its just i couldnt access them at throughout the week as it closes when i finish placement. We said: Thank you for your comments we do recognise that Butterfield does not have the space or variety of study environments to suit everyone's study style.The Butterfield Campus is open to 5pm Mondays to Fridays, all students are encouraged to use the Luton LRC outside these times. The University bus can take you into Luton to use the LRC as its: open 24/7 x 365 variety of study environments greater sense of University community large range of print resources

Tell Us survey feedback - Study environment

You said:

Being struck in knowing dedicated students and time wasters. Make the library a more study time by controlling the noise We said: Learning Resources provides learning environments and resources for the adult University community. Virtually every course of study has an element of group work that requires appropriate space for students to work together. Each student of the University has their own learning style. This style may change as an individual progresses through academia or according to the assignment in hand. Some people like to work in noisy environments. Some people need to talk as part of their learning style. As a University of adults self-monitoring is a part of that progression. One person's idea of quiet or silent is quite different to another. Setting a standard of behaviour when applied across 200 individuals the environment is not going to be quiet.  We are able to offer Silent Study floors: levels 2 & 3 of Luton's LRC are designated Silent Study floors at the request of the student population. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements. The Silent floors are monitored electronically and this is backed up by staff patrols - during staffed hours. Any student caught breaking the Silence requirement is allowed one warning after that Library sanctions come into effect.

Tell Us Survey feedback - Printing

You said:

Make printing free or as subsidised as possible to students. Because the services and supports are excellent and if there is any problems the staff are very good in attending to/solving it. We said: The reprographics team sets up the printers and provides the service costs for the University. Learning Resources houses most of the student printing in the University and help the customer facing delivery of this service. The University's Freshers bursary helps with printing costs for the majority of our undergraduate students. Our printing costs compare very favourably with peer institutions and the cost of colour printing is going down from September!

Tell Us survey feedback - PCs

You said:

Not enough PCs in silent areas. Would be very happy to use my own laptop in silent areas but there are no plug sockets (Level 3 along the window near psychology section). I hope the new library will have better infrastructure in this respect. The PC silent area on level 3 is ridiculously hot. Library PCs should have subject specific programs installed - NVivo for example. As the library is a 24 hour service, there should be suitable refreshment facilities, eg Kettle/microwave/toaster. Not everyone wants sugary stuff out of the machines. It would be good if first come/first served car parking was available for night time library use as I don't feel safe parking off campus and walking in at night. We said: Thank you for raising your concerns. Silent study space is not silent with the clatter of keyboards. Even softtouch keyboard create some noise. Learning Resources has tried to meet the needs for silence and laptop/PC access with current provision. There are a few PC on levels 2 & 3 which may be booked and power points where laptops may be plugged in. July 2016: When the new library opens in July 2016 there will be silent study rooms on each floor. In addition to the silent study rooms there are quiet ICT rooms. I would advise you to get into the habit of booking a PC for yourself in the Quiet ICT rooms on levels 4 and 5 Nvivo is on bookable student PCs and all level 1 PCs at Luton There will be a cafe space on the ground floor in the new library for food and drink. Students own equipment may not be plugged in anywhere in Learning Resources. Parking is outside my remit so I am sorry I cannot advise on this except to say that here is no on Campus parking available.

Tell Us Survey feedback - postgraduate study space

You said:

I suggest specifying silent area for just postgraduate students. undergraduate can't access it. some research centres assign rooms for their students in the library while others don't. I am from CRELLA and I don't have a specific place in luton to study in like other institutes. This isn't fair. We said: Thank you for your suggestions. University of Bedfordshire postgraduates and researchers have access to the Post Graduate Centre and may use the resources there. The ethos of University of Bedfordshire Learning Resources and Service Excellence access policy is equity of access. The University's LRCs and libraries are open to all. This offers the fairest access. No research centres have assigned rooms in the Learning Resources. When the new library opens in July 2016 there will be silent study rooms on each floor. In addition to the  silent study rooms there are quiet ICT rooms. I would advise you to get into the habit of booking a PC for yourself in the Quiet ICT rooms on levels 4 and 5

Tell Us Survey feedback - Putteridge Bury

You said:

As I'm at Putteridgebury, I would like to see a better resource placed there. The library at Putteridgebury has quite dated material. Reserving books can be a lengthy ordeal. We said:  Thank you for raising your concerns. In discussion with your Faculty it was established that the majority of resources for your course were available electronically so a minimal print collection was all that was required. The print collection at Putteridge has to be a self service facility but the full range of resources available throughout the University's collection is available via the reservation service. Some high demand items with long waiting lists may make the reservations process longer than desired but we have introduced a range of mediation  options such as directing student to an electronic version or even buying additional copies to ameliorate waiting lists to help speed reservations up.

Tell Us Survey feedback - search strategies

You said

Improve the search engine in specific topics. Sometimes I search for meterials and the ones that are unrelated pops up. For example, searching for a Business related article and a Medical article pops up especially on DISCOVER. Please try and improve this aspect. So far so good. At the end of my search, I am able to find materials / articles that are helpful, however, with some difficulties and several hours spent on the search. Overall: Satisfied. We said: Thank you for raising your concerns I think you need to consider what search terms you are using and whether  they really are as specific as you imagine You might not be searching the right resource, check the Databases for my subject links on the  Digital Library to find good quality academic resources. You might not be using the right keywords for your topic, a chat with your Academic Liaison Librarian  might help you. You might not be using search techniques such as "and" or "phrase searching" to make your search results more relevant. In addition you might find it helpful to us our website http://lrweb.beds.ac.uk/ which has the most up to date information about the services available from Learning Resources. It also has contact details for those services and staff. Handbook: Each year we produce a library handbook and it is available - free - throughout the LRC and at induction, Freshers events and Study Hub drop ins. Customer Service desk: The Customer Service desk on level 1 at Luton LRC is the first port of call for any on Campus enquiry as staff will help you and where necessary call in colleagues from the Study Hub to assist http://lrweb.beds.ac.uk/studyhub/what-is-study-hub SiD enquiry: If you are online the SiD enquiry service can also help as you can ask whatever you want  and the enquiry will be directed to the most appropriate service Resources: There is a floor plan to tell you where different books are stored on display  above each set of doors in the LRC. Your course reading list will help you in identifying what books you will need to read http://lrweb.beds.ac.uk/faq/resources/readinglists

Tell Us Survey Feedback - appreciation

You said:

I feel that it is ok. I have been using the libraries over the past 16 years I always manage to find what I am looking for, if not the librarians over the years have been very helpful and friendly. I can access the library from home and look at books electronically. Absolute heaven. We said: Thank you for your kind words we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). The new building will offer 30% more space over 9 levels. We will be providing a range of new services look out for: Ground floor cafe Toilets on every floor except the first floor and lower ground floor Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Survey Feedback - PCs

You said

more PC'S  SO FAR I HAVE HAD KNOW  PROBLEMS AND HELP IS ALWAYS AVAILABLE FROM THE STAFF We said: Learning Resources offers approximately 1 PC for every 20 students on Campus. At Luton LRC it is very rare for every PC to be in use. There are 180 PCs in the ITSuite and some MACs and over 100 PCs in the rest of the LRC with a few other MACs on level 1 as well. You are welcome to use your own laptop or tablet in the Library there are specific plug in power points available on every floor. If you cannot find any please ask staff on the Customer Service Desk (level 1) for help. You cannot plug your device into the University network so please use WiFi or Eduroam if required.  Please check PC availability screens throughout the LRC for available machines. http://lrweb.beds.ac.uk/libraryservices/book-a-pc/pc-availability In addition you can make use of our PC booking service to ensure you have a PC for when you need it http://lrweb.beds.ac.uk/libraryservices/book-a-pc From July 2016 Luton Library will open and an additional 200 PCs will be available to use http://www.beds.ac.uk/works/current/lutonlibrary/you-said-we-did

Tell Us Survey Feedback - appreciation

You said:

keep on with the current effort and maintaining it

I have used the library and found it extremely student friendly All level and types of studying is accommodated and provided for. We said: Thank you for your kind words we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). The new building will offer 30% more space over 9 levels. We will be providing a range of new services look out for: Ground floor cafe Toilets on every floor except the first floor and lower ground floor Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Survey feedback - study environment

You said

make more silent area for study   feel always good and comfort We said: Silent provision is only available at Bedford, Luton and UCMK. Available space has the biggest impact on whether more space can be made available. This is very restricted at the moment. In the new Luton Library (opening July 2016) there are silent rooms on levels  4, 5 & 6. These will behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier..

Tell Us Survey Feedback - assistive services

You said:

Maybe to have speech to text software installed on some of the computers for students with reading difficulties  that really want a chance to do well and produce a well written assignment within the given time period.  Personally I believe a few more learning resources could be implemented  to enhane the learning  experience  of students who may have learning difficuties and also lack confidence in using the library effectively. We said: We seem to have missed you in our service promotion campaigns to tell you about what LRSE has been providing to the University community for many years. All our information is on LRWeb and in the Library Handbook. We have speech to text software on all LR PCs Read and Write Gold http://lrweb.beds.ac.uk/libraryservices/pcsandsoftware/readwrite This software can assist with all reading and writing tasks especially proof-reading assignments, reading out loud difficult words or phrases, and even spell checking documents based on your own writing style. All LRSE staff are disability-aware and will respect all customers' needs. We have advertised specialist services for assistive students and productivity services and software for all student on our Additional Needs web pages http://lrweb.beds.ac.uk/libraryservices/additional Range of support http://lrweb.beds.ac.uk/libraryservices/additional/mediated-copying This includes a named member of staff on each campus who may be contacted for specific information requests. All staff on duty at the Customer Service desk are happy to be of assistance Study Hub Study hub teams  offer a ranfge of drop ins and workshops to assist all students with produce good academic work http://lrweb.beds.ac.uk/studyhub/whats-on

Tell Us Survey Feedback - more ebooks

You said:

Provide more electronic books and provide a variety of novels as well for students to unwind after particularly hectic study sessions.  While it could do a little more, I think the library is as well as it could be and has been quite helpful to me so far. We said: We aim to buy as many ebooks as possible for fair access to learning materials. Not every academic titles is available electronically. Learning Resources has started a Books Unlocked promotions campaign via displays at Bedford Library and Luton LRC and a blog to promote the benefits of reading for pleasure. Staff and students share their thoughts and recommendations on what to read. A small number of fiction titles are bought to support this. http://bedstimereading.blogspot.co.uk/

Digital Library Access

I am having problem acciseessing any online books as the following message appears, please advise as to what may be causing this. I have used internet explorer and google and tried opening different books.

I am sorry that you have been having problems accessing digital resources. The Access Management server is having problems this morning so resources such as ebooks, RefWorks, Reading lists etc are not available. ICT aware and working on it.

My best advice is to try again and keep an eye on our Digital Library blog for updates

http://bedsdigital.blogspot.co.uk/

Thanks

Tell Us Survey Feedback - journals

You said:

access to more journals  I guess it has everything I need to help me do my degree We said: Learning Resources works closely with your lecturers to identify and buy the resources necessary for your degree studies. Study Hub teams can help you find the resources you need by: checking the Databases for your subject, using links on the Digital Library to find good quality academic resources. Find the right keywords for your topic, a chat with your Academic Liaison Librarian might help. You might not be using search techniques such as "and" or "phrase searching" to make your search results more relevant.

Tell Us Survey Feedback - Silent study space

You said :

More silent library with more computers could be helpful The staff are ready at all times to assist students in need of help with using library facilities. We said: Silent provision is only available at Bedford, Luton and UCMK. Available space has the biggest impact on whether more space can be made available. This is very restricted at the moment. The new Luton Library (opening July 2016) there are silent rooms on levels  4, 5 & 6. These will behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier..

Tell Us Survey Feedback - Butterfield

You said

The learning area is not always quiet for study. A more control and quiet environment will make  it better and conducive for study.  I always find the books and information I am looking. Despite the Butterfield Library been small, I find the environment conducive We said: Thank you for your comments we do recognise that Butterfield does not have the space or variety of study environments to suit everyone's study style.The Butterfield Campus is open to 5pm Mondays to Fridays, all students are encouraged to use the Luton LRC outside these times as its: open 24/7 x 365 variety of study environments greater sense of University community large range of print resources

Tell Us Survey Feedback - assistive help

You said

Help for dyslexics  Never leave the libarry disappointed, of course only when i have to come back to conplete more work :/ We said: I am sorry you didn’t get the help you needed. All Learning Resources staff are disability aware and respect the needs of students with assistive status. While the LRC is staffed any member of the team will be of assistance. LR staff will help to escort/guide you round the library, retrieve items and move obstacles, as well as find coloured paper for printing or photocopying.

Tell Us Survey Feedback - Putteridge Bury

You said:

Have a person at the putteidge bury one in the evening There are plenty of books but library not staffed enough We said: The Putteridge Bury Campus is open to 6pm Mondays to Fridays, all students are encouraged to use the Luton LRC outside these times as open 24/7 x 365 variety of study environments greater sense of University community large range of print resources

Tell Us Survey Feedback - BREO

You said:

I suggest student should resume early to learn about the BREO  I get everything i need from the library easily We said: Thank you for your kind words about the library service. BREO is administered by the Learning Technology team your lecturers populate it with content and Learning Resources can help you log into it. Students should really start using BREO from the moment their account is active.

Tell Us Survey Feedback - appreciation

You said:

new facility will open soon good staff and availability of reading resources We said: Thank you for your kind words we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). The new building will offer 30% more space over 9 levels. We will be providing a range of new services look out for: Ground floor cafe Toilets on every floor except the first floor and lower ground floor Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Surevy Feedback - assistive help

You said:

more disabled help out of hours  Great staff and excellent service We said: I am sorry you didn’t get the help you needed. All Learning Resources staff are disability aware and respect the needs of students with assistive status. While the LRC is staffed any member of the team will be of assistance. Security patrol overnight and their role is quite different to Learning Resources.LR staff will help to escort/guide you round the library, retrieve items and move obstacles, as well as find coloured paper for printing or photocopying.

Tell Us Survey Feedback - Printing Costs

You said:

Make printing and photocopy free It helps me in doing my assignment. We said: The reprographics team sets up the printers and provides the service costs for the University. Learning Resources houses most of the student printing in the University and help the customer facing delivery of this service. The University's Freshers bursary helps with printing costs for the majority of our undergraduate students. Our printing costs compare very favourably with peer institutions and the cost of colour printing is going down from September!

Tell Us Survey Feedback - suggestions

You said:

expansion of the library which is already going on would be the best thing that could happen to the university of Bedfordshire, because I know the effect will enhance the university ranking. because of its availability We said: Thank you for your kind words we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). The new building will offer 30% more space over 9 levels. We will be providing a range of new services look out for: Ground floor cafe Toilets on every floor except the first floor and lower ground floor Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Survey feedback - suggestions

You said:

Better food/drinks and toilets its great We said: Thank you for your kind words we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). We are hoping that we'll provide the things you mention look out for: Ground floor cafe Toilets on every floor except the first floor and lower ground floor Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Survey Feedback - positive comments

You said:

The only thing I have got to say is that the standard should be maintained. I am able to study well and improve my learning process. We said: Thank you for your kind works we look forward to continuing your journey with University of Bedfordshire in our new building which open in July 2016 (L Block). We are hoping that the University community will not only think that we're maintaining the quality of our services but improving it. Look out for: Lockers Laptops for loan (inside the library) Bookable rooms (including presentation rooms) Silent rooms Study Hub mezzanine floor

Tell Us Survey Feedback - study environment

You said:

Enforcing the Law on the use of the Silent area I am able to study effectively We said: Thank you for bringing your concerns to my attention. In Luton's current building in order to have any silent working it has to be on a floor with book stock. Unfortunately this brings with it some noise. We do our best to manage this but it doesn't always work. In the new library (opening in L Block July 2016) there are silent room on levels  4, 5 & 6. These will behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier..

Tell Us Survey Feedback - appreciation

You said:

nothing new is needed.Just have to maintain the quality. As an international student of this last march intake I find the library service very helpful&organished. We said: Thank you for your kind words we really appreciate knowing we're doing something right

Tell Us Survey Feedback - Getting Help

You said:

its has many floor so i really don't know where i could get help from the librarian staffs. in my opinion all the necessary requirements are there in library but sometime bit confusion with the book that i want to borrow. We said: I am sorry that you have experienced some confusion in using the library. Web site: Our web site http://lrweb.beds.ac.uk/ has the most up to date information about the services available from Learning Resources. It also has contact details for those services and staff. Handbook: Each year we produce a library handbook and it is available - free - throughout the LRC and at induction, Freshers events and Study Hub drop ins. Customer Service desk: The Customer Service desk on level 1 at Luton LRC is the first port of call for any on Campus enquiry as staff will help you and where necessary call in colleagues from the Study Hub to assist http://lrweb.beds.ac.uk/studyhub/what-is-study-hub SiD enquiry: If you are online the SiD enquiry service can also help as you can ask whatever you want  and the enquiry will be directed to the most appropriate service Resources: There is a floor plan to tell you where different books are stored on display  above each set of doors in the LRC. Your course reading list will help you in identifying what books you will need to read http://lrweb.beds.ac.uk/faq/resources/readinglists

Tell Us Survey Feedback - Study environment

You said: 

Keep the noise level down.  Its not a bad service. There's ample access to books and journals and accessible from home.  Even support. We said: Thank you for your kind words. Luton LRC the silent floors are on levels 2 &3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option. In Luton's current building to have any silent working it has to be on a floor with book stock. In the new library (opening in L Block July 2016) there are silent room on levels  4, 5 & 6. These will be behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier..

Tell Us Survey feedback - study environment

You said: I think we need a real silent area. A silent area without displaying books as most of us need to talk when choosing books. Thank you  Helpful people at the library and variable resources such as books, computers and journals . We said: Thank you for bringing your concerns to my attention. In Luton's current building to have any silent working it has to be on a floor with book stock. In the new library (opening in L Block July 2016) there are silent room on levels  4, 5 & 6. These will behind a glass wall away from the bookstock. This should make maintaining the silence requirement a lot easier.. Thank you for your kind words about the staff and resources we are honoured to be part of your journey with University of Bedfordshire

Tell Us Survey feedback - study environment

You said: The noise levels and groups which use the 1st floor as somewhere to watch football or just have a social. This year there has been two groups which almost of a daily basis come in and sit in a circle taking up a whole row or two of computers and do nothing to talk socially and loudly. I've complained previously and got the response that if I want silence I should go the second floor. However I stand by the fact this was an unsatisfactory response. If there is team work or you quietly wish to work in pairs and small groups, you will be told not to talk at all on the 2nd floor, but on the 1st or 3rd floor you have to put up with loud noisey people. Then you have the hub which is usually quieter but then you don't have easy access to the books. The staff and security need to regulate the noise. It's a learning area which is treated like a canteen of noisey people which ruin the flow and standard of work of the majority of the other library users. Frustratingly it's the same 15-20 people who do it day in day out. It could be easily fixed if the library staff would be willing to stand up to them for the sake of others. I've complained about this main times but have been shrugged off. We said: Thank you for bringing your concerns to my attention. Luton LRC the silent floors are on levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option

Luton Study environment

Due to all of my previous comments about noise levels and despite previous complaints I've being given unworkable 'solutions' which I could do instead of dealing with people who treat the library like the hub or canteen.  Further, there's a small flaw in the system in which where a specific book is brought for someone to complete there dissertation.. Why would it go onto the system straight away for other users to then reserve when the book was specifics for someone work and crucial to there work? I've had to incur a fine and not been able to take books out because the above has happened to me. I'd had the book 6 days before someone  reserved what was the only book relevant to the niche area my dissertation was on. What an unsatisfactory service on top of the distractions allowed on floors 1 and 3.  Further, upon having a file go corrupt on my memory stick I sought the help from the staff however the attitude I got was I should have used the u drive which is secure and accessible from home. I was told it was in the handbook (which I didn't receive) and that it was signposted over the library (which I'm yet to see). When I went to get the code to access the u drive, two members had to check whether they were supposed to give it out to students and further specifically said they do not advertise the use of the u drive. When I was in a panic about losing work I was made out to have made a stupid decision because I should have known of other securer ways to transport my work but two other members contradicted all of that. Very disappointing treatment.. We said: Thank you for bringing your concerns to my attention Noise: the silent floors are levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option Book purchase: I am not aware of a book being bought specifically for you so I do not know the details I would say that any item bought for Learning Resources is for anyone in the University community and everyone has  equal access to the resources. if a book is reserved then it has to go to that person and not be renewed Handbook: our handbook is available from level 1 of the LRC from Setember until about April - you just need to pick one up.  Its also available on line http://lrweb.beds.ac.uk/guides/handbooks/library-handbook-201415 Corrupt file: staff gave you specific advice about using your U drive it wasn't an attitude problem. i agree that as you subsequently had problems accessing the code this wasn't particularly helpful. They could've suggested that you purchase a new USB but I imagine that they wanted to save you money

Digital library Access

I have today been trying to access journals and ebooks via both the university library website and the journal websites directly using my University log in. This was not an issue earlier in the week when I was able to do so, however every site I have tried today gives me the following error when I either click through to enter my Bedfordshire Uni details or when I click on the link in the library website of the ebook... 

'Unable to complete request at this time. (Request/Response was from an untrusted provider-5909BCF4EFB37AEE)'

I have tried googling this end to see ifthere is a solution but have drawn a blank. I am using the same computer I used earlier in the week (with no issues) and have also tried a different computer in case that was the issue

Do you have any ideas as to what could be the cause?

I am sorry that you have been experiencing problems. There doesn’t appear to be anything wrong with your library account I don’t know what problem you particularly experienced but I know there were some problems accessing the digital library last week which were reported for investigation last week and white boarded on Campus

http://bedsdigital.blogspot.co.uk/

I am copying our Library Technical team into this email to see if they have further advice but currently I can only advise please try again

Luton LRC

I currently hold a learning resource card which expires 16th Oct 2016. I was wondering if I can still use the university library resources

All External Customers are prohibited from using Luton LRC until August 14th due to University exams and our relocation. I apologise for the inconvenience but this is an extremely rare occurrence.

http://lrweb.beds.ac.uk/libraryservices/exusers

Look forward to seeing you in L Block 15 August