Tuesday 29 May 2018

Tell Us Library Satisfaction Survey 2018: DISCOVER

It is easy to find what you need, modern and clean. It feels safe and has all I need to study.
Sometimes other students can be noisy. They can be more in a social mindset than a studying one and this can be distracting. However that is not he fault of the library staff. I now avoid Saturday  and visit earlier in the morning...six'ish.
The only complaint I have...may not have ticked the right boxes to convey this, is that on Discover,  approximately half of the peer reviewed journals that appear in a search cannot be accessed from the link provided. I have spoken to lecturers about this and it seems it is a common problem with no resolution? All of my peers have the same problem. If a journal is showing as available in my opinion it should be available, especially as I am told that the University has paid these outside agencies for access. Considering stuent fees we should be able to access them. Has this affected my studies?...yes, particularly with my last assignment. I have not found this problem with searches for books, only on Discover.
The actual library is pleasant, it would be nice to have more books, though. Staff are knowledegable and friendly. The only thing I am disappointed in, considering our fees is not being able to access what I need on Discover.



 Thank you for your feedback LRSE is always looking for way to support the teaching and research activities across all programmes in the University. 


The University took a lot of care in choosing the furniture for the new library and getting our architects to design a space to offer a variety of study environments. I am glad the space supports your learning.

The silent study rooms are patrolled and any noise (reported in person or by text) is investigated to maintain the environment. Penalties are in place for those who disregard these rules. Please note the group study rooms are NOT for silent study. They are in fact the complete opposite as they are designed to be used for group work which involves conversation and discussion.

DISCOVER has encountered a number of issues on a national scale (ie not specific to the University of Bedfordshire) in the past few months. We have endeavoured to minimise the impact but sympathise with your frustration.

Everyone's personal learning style is different and may conflict with everyone else's. Fortunately Luton Campus Library has a full range of study environments to - hopefully - suit all our students. 

Be aware that some floors are specifically zoned for social study. Inevitably these floors are going to be noisy.

I would strongly advise you  study on level 4, 5 or 6 which would suit you better. If you still find the open areas on these floors too noisy you can choose to study in the silent study rooms which are monitored.