Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you.
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry
Learning Resources staff have a customer service standard which in practical terms means we will:
- put our customers at the centre of our service
- create a service that is responsive to our customers' needs
- treat our customers with respect and courtesy
- provide a helpful and friendly service
- wear name badges and will give our names to our users
- provide the fullest possible service at all times within the constraints of available resources
- assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
- publicise our services and opening hours and keep Learning Resources customers informed of changes
- display Learning Resources Code of Practice and regulations clearly
- provide customer care training for Learning Resources staff
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