Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you demystify the research processes that help you in your academic studies
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry
Learning Resources staff have a customer service standard which in practical terms means we will:
- put our customers at the centre of our service
- create a service that is responsive to our customers' needs
- treat our customers with respect and courtesy
- provide a helpful and friendly service
- wear name badges and will give our names to our users
- provide the fullest possible service at all times within the constraints of available resources
- assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
- publicise our services and opening hours and keep Learning Resources customers informed of changes
- display Learning Resources Code of Practice and regulations clearly
- provide customer care training for Learning Resources staff
- train our staff to provide a quality service
- provide a variety of Feedback options for comments, and undertake regular surveys of customer's opinion
- reply to signed comments within 5 working days
- use comments and suggestions to help us improve our service
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