Luton helpful staff

Very pleased with the services I get from the staff in the library. They help a great deal to an extent that I cannot but express how grateful for all the help I've been given

Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you demystify the research processes that help you in your academic studies
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Learning Resources staff have a customer service standard which in practical terms means we will:

• put our customers at the centre of our service
• create a service that is responsive to our customers' needs
• treat our customers with respect and courtesy
• provide a helpful and friendly service
• wear name badges and will give our names to our users
• provide the fullest possible service at all times within the constraints of available resources
• assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
• publicise our services and opening hours and keep Learning Resources customers informed of changes
• display Learning Resources Code of Practice and regulations clearly
• provide customer care training for Learning Resources staff