Alumnus Membership

I am ex - student of the university.
I want to join university library.  Can you please tell me how can I join.  

As an Alumnus you are welcome to join Learning Resources. You may have reference membership for free or you may have a loans membership at a reduced fee. Please see our information pages here:
http://lrweb.beds.ac.uk/libraryservices/exusers

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0006/79431/12monthpass.pdf

24/7

When I was in the first year the library was not 24/7. But they have changed last year, which is really awesome the best library.


Thank you for your kind words. Your thoughts are important to us, but we're especially pleased when the feedback is positive
You've been telling us that you'd like to use the LRCs/Library to study at times that best suit you and your schedule. 

24/7 opening hours at Luton LRC and Bedford Library started as a Vice Chancellor led pilot 7.1.13 - 21.7.13

It was in response to student demand from a variety of sources eg National Student Survey, informal feedback, student reps, LR feedback mechanisms etc

24/7 (ie LRC/library opening 24 hours a day 7 days a week) equalises opening hours across Luton & Bedford campuses offer 168 hours of study space at each campus

All students are welcome to use Luton LRC and Bedford Campus Library. This is particularly beneficial as both will be open over the Bank Holidays.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future

Student's novel

One of your second year students based at the Luton Campus (studying Business) has just published his first novel, Combatant Wiz Kids: Secrets Revealed with his twin and another co-author, under the name of P.A.S Lewis. Would the university be interested in having a copy for their library? 

Congratulations on getting your novel published. Please discuss your generous offer with your Academic Liaison Librarian Avtar Natt
http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

Print credit refund query

How can students get refund for money left on account for printing?


As you have only just registered it is very likely that you will use up your existing credit over the course of your studies. Leave the credit in place ready for your next assignment

http://lrweb.beds.ac.uk/libraryservices/availableservices/printing
Please note that unspent credit on print accounts is non refundable

http://lrweb.beds.ac.uk/libraryservices/availableservices/sales

http://lrweb.beds.ac.uk/libraryservices/availableservices/printing/terms

Luton: issuing books

In the main section there needs to be notices on how to get a book  issued as there were no offices inside that section and none of the students knew how to get a book issed

Thank you for bringing this to my attention I will ensure that appropriate signs are in place today
http://lrweb.beds.ac.uk/libraryservices/availableservices/self-issue

http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

Inter Campus Request: Journal article

Thank you  library staff for sending me a Journal article that I requested

Glad to be of service
http://lrweb.beds.ac.uk/libraryservices/docsupply/intercampus

PAD enquiries

Is this the right email for PAD?

 

If so...

 

I have just had my first essay marked and returned (please find attached) and I was wondering if you could help me understand how I might improve upon it for future submissions.

I have copied PAD into this reply. It would be better for future enquiries to contact PAD direcly

http://lrweb.beds.ac.uk/help/pad/contact-us

Help needed

 I need help with Excel, Power-point and Maths.

Thank you for your enquiry. I would advise you to contact our Computer Skills Team for the Excel and Powerpoint training

http://lrweb.beds.ac.uk/help/cst-homepage/timetable

There's a Powerpoint workshop on 29th

Please contact PAD for support with Maths

http://lrweb.beds.ac.uk/help/pad

All Learning Resources' up and coming workshops are advertised here:

http://lrweb.beds.ac.uk/help/events-calendar

Document Supply

I am trying to request a book for my research through the interlibrary loan service. However, whilst the LRC webpages tell you the service is available there doesn't seem to be anyway to put a request in apart from the downloaded hard copy designed for students. Could you advise?

I am sorry that you experiencing problems with our Document Supply Service. I am wondering where you found a downloadable form. Our Document Supply service is completely on line now and has been for nearly 2 years.

There is a whole section on LRWeb for the service here:

http://lrweb.beds.ac.uk/libraryservices/docsupply

the forms are here

http://lrweb.beds.ac.uk/libraryservices/docsupply/forms

Click on the required format from the list on that page and then complete the form online. Please be sure to type YES to conform with Copyright requirements. If it's an item that needs collection please include which Campus you will collect it from

If you are requesting journals or chapters of books please read the section on secure electronic delivery

http://lrweb.beds.ac.uk/libraryservices/docsupply/sedplugin

and install File Open.

Luton: helpful staff

Really helpful and useful information. Taken step by step with the process and explanation :)

Thank you for your kind comments. Customer Service staff are here to help you.
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Our web site has lots of useful information to help you too:
http://lrweb.beds.ac.uk/language

Luton: Helpful staff

Lady in the library gave us very useful information regarding research on my dissertation

Thank you for your kind comments. Glad to be of help Customer Service staff are here to help you.
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Our web site has lots of useful information to help you too:
http://lrweb.beds.ac.uk/language

Document Supply

I'm writing my MSc dissertation and I was wondering if the Library has any way of making a couple of books available for me for my research. I just don't seem to be able to find them in none of the searches.

I list them below: 

...... 

I would be very very grateful if you could assist me in hunting for these two books in any form.

Thank you for your enquiry. In the first instance you need to check the library catalogue and DISCOVER - both accessible from the front page of LRWeb. 

http://lrweb.beds.ac.uk/

If the item is not in stock at the University as a post graduate, you are eligible to use the University's Document Supply Service.

If you haven't used the service before I would advise you to read all the web pages in this section of LRWeb

http://lrweb.beds.ac.uk/libraryservices/docsupply

When you are ready to proceed complete the form here

https://brum.beds.ac.uk/illb~S20

If you have any queries please talk to staff at the Customer Service desk of the LRC

If you need assistance in finding materials for you MSc please remember to contact your Academic Liaison Librarian

http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

Alumnus Customer

I was a student of University of Bedfordshire, I'm now having a Msc program in London.I very like to stay in Luton, it a good place to stay and it's no expensive as well. 

I'm wonder my Beds Student ID card, it seems expired, but I still want to go to the library inside the Uni, borrowing books... So is there any way that I can get my ID card extended?  Thank you.

Your ID card is only active if you are a student or member of staff at the University. As an Alumnus you are eligible to free Reference membership or reduced cost Associate membership (which allows borrowing). Our website has a wealth of information and I would advise you to read through all the pages in the External Customers section

http://lrweb.beds.ac.uk/libraryservices/exusers

Categories of membership are described here

http://lrweb.beds.ac.uk/libraryservices/exusers/categories

Although the University would welcome you as an Alumnus it may be to your advantage to investigate the Sconul Access scheme with your current institution. If they are a member of the scheme you may be eligible for a range of services with no cost to you. Please check with your home institution

Buying Books - Helpful staff

I am enquiring to see if the university buy text books? where the bookshop is based? Is it on campus?
Thank you very much for your help Jo, it is much appreciated.

No the University doesn't buy back textbooks I'm afraid.  You could try our bookshop John Smiths http://www.jscampus.co.uk/shop/branch.asp?mscssid=TJ3MBWNWD1L38JC0JVMFPJNR2NSC5MNE&CollectionID=%400000000294
This is the website for our branch.
The bookshop is located in the Mall in Luton as yet there isn't one in Bedford.  but if you email  tamara.cato@johnsmith.co.uk
she will be able to advise you.

Health Site: Logging on problems

Trying to log in all day, keeps freezing and not letting me in

I am sorry to hear this. It is difficult for me to deal with this query without some more details.
Are you trying to log onto a University PC?
Or are you trying to log onto your own laptop?
Are you at Aylesbury or Butterfield?
Are you in the LRC could you go and ask for help at the Customer Service desk?

Please could you contact a member of staff directly so they can talk through your problems with you
http://lrweb.beds.ac.uk/contact

Luton IT Suite

New IT suit is amazing for study, i like it really, I would like to thank Vice Chancellor Mr Bill Rummell for this gift to the students of bedfordshire'

The IT Suite at Luton Campus is now OPEN after a  major refurbishment over the summer. The £1.2 million project to improve the facilities and equipment was officially opened on Thursday 17th October 2013.

The improvements include the creation of two separate areas - a PC zone with 166 PCs and a Social study area with different types of colourful furniture all with data and power points built in. The two areas can be separated by soundproofed, sliding doors to allow the PC area to be used for exams while still keeping the Social area open for use.

Other improvements include new flooring, ceilings,electrics, energy saving lighting, data cabling up to CAT 6 standards and upgraded WiFi capacity to allow for up to 2 devices per person.

Luton helpful staff

Met Marie who was very helpful and resolved the issue I had. Fantastic service

Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you.
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Learning Resources staff have a customer service standard which in practical terms means we will:

• put our customers at the centre of our service
• create a service that is responsive to our customers' needs
• treat our customers with respect and courtesy
• provide a helpful and friendly service
• wear name badges and will give our names to our users
• provide the fullest possible service at all times within the constraints of available resources
• assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
• publicise our services and opening hours and keep Learning Resources customers informed of changes
• display Learning Resources Code of Practice and regulations clearly
• provide customer care training for Learning Resources staff

Luton helpful staff

Very pleased with the services I get from the staff in the library. They help a great deal to an extent that I cannot but express how grateful for all the help I've been given

Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you demystify the research processes that help you in your academic studies
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Learning Resources staff have a customer service standard which in practical terms means we will:

• put our customers at the centre of our service
• create a service that is responsive to our customers' needs
• treat our customers with respect and courtesy
• provide a helpful and friendly service
• wear name badges and will give our names to our users
• provide the fullest possible service at all times within the constraints of available resources
• assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
• publicise our services and opening hours and keep Learning Resources customers informed of changes
• display Learning Resources Code of Practice and regulations clearly
• provide customer care training for Learning Resources staff

Helpful staff

Very kind staff. Helped me find stuff

Thank you for your kind comments. Glad to be of help. Customer Service staff are here to help you demystify the research processes that help you in your academic studies
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

Learning Resources staff have a customer service standard which in practical terms means we will:

• put our customers at the centre of our service
• create a service that is responsive to our customers' needs
• treat our customers with respect and courtesy
• provide a helpful and friendly service
• wear name badges and will give our names to our users
• provide the fullest possible service at all times within the constraints of available resources
• assist customers with special needs; for example: part-time students, parents with young children, customers with disabilities
• publicise our services and opening hours and keep Learning Resources customers informed of changes
• display Learning Resources Code of Practice and regulations clearly
• provide customer care training for Learning Resources staff
• train our staff to provide a quality service
• provide a variety of Feedback options for comments, and undertake regular surveys of customer's opinion
• reply to signed comments within 5 working days
• use comments and suggestions to help us improve our service

Reservations - collecting from Luton

I have reserved a few books to be picked up from Park Square, that have been delivered from another campus library. Where exactly can these books be picked up from? 

One of your Reservation is ready to collect by 31 October

At the Luton Campus you need to go to the first floor of the LRC. All the Reservations are kept in room on level 1 near the Customer Service desks. If staff are on duty they will show you where the reservations room is:

LRC is staffed

Monday - Friday: 08:30 - 22:00

Saturday: 10:30 - 17:30

Sunday: 13:00 - 17:30

Reservations are shelved in numerical order by your ID number in red boxes. Find your ID number and issue the book to you. Leave the red box in the Reservations room and you may exit.

Luton LRC is open 24/7 365

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

Bedford - Social Learning Space

I saw the pictures of the refurbished IT Suite on your Facebook page. It looks great. I am a student at Bedford when are we going to get some social learning space?

Thank you for your feedback. The improvements at Bedford Campus Library include the newly opened Silent Study floor
http://lrweb.beds.ac.uk/libraryservices/news/new-silent-study-space

and the group study room on the ground floor. Learning Resources bid for money to develop the ground floor of the Library into social learning spaces but it was turned down because of the exciting plans for the new Campus Centre. The new Campus Centre will have plenty of social learning spaces. In the mean time the Library and the Learning Hub offer a variety of learning environments to help you with your studies.
You are welcome to use the facilities on the Luton Campus if you come into Luton at any time.

Butterfield Silent Study

I saw the photos of the Bedford Campus Library launch of the new Silent Study floor. I am a nursing student at Butterfield - can we have a Silent Study space?

Thank you for your enquiry. As a student of the University of Bedfordshire you are welcome to use the study spaces at all the Campuses of the University including Bedford and Luton which are 24/7 365 and have Silent Study provision.

Due to the space restrictions at Butterfield Learning Resources cannot provide the range of study environments it would like to. As a consequence the LRC can get rather noisy at busy times. I am sorry but there are no immediate plans to create silent study space at Butterfield.

Suggested book title

I don't know whether this is possible but I understand that sometimes the library gets books if it is deemed necessary to some courses.

I have been looking for a book by author Sue Soan called Improving Outcomes for Looked After Children: A practical guide to raising aspirations and achievement.

If it is possible the library does get it that would be great, if not I was wondering if you knew of anywhere which sold it that isn't as expensive as high street shops as its retailed at about £65.

As you are a level 3 student you are eligible to use the University's Document Supply service. This service borrows items from on other institutions on your behalf. You first 5 requests are free.

Read the pages in this section of LR Web

http://lrweb.beds.ac.uk/libraryservices/docsupply

then complete the form here

https://brum.beds.ac.uk/illb

check your University e-mail account regularly. We will send you an e-mail when the book is ready to collect.

There are various on-line book retailers that may have this item at reduced cost but even Amazon has it on sale for £65.60 so I am not sure you will this title cheaper.

In the mean time you could always complete the Recommend a Resource suggestion form

http://lrweb.beds.ac.uk/contact/recommend-a-resource

Reservation Query

I reserved a book (Organisational Behaviour, Robbins and Campbell) from the Luton LRC which I need urgently. My concern is that the book having been reserved will be on its way to Bedford and won't get here maybe til Wedneday. I would rather come to Luton on Monday to collct it . Please advise - can it be held at Luton for the student to pick up from Luton. 

I have to advise you that your request is 3rd in a queue of 3. Although the due date on the item is today 21 Oct it is unlikely that you will get the item this week. I hope that isn't the case but I thought I'd better warn you.

You can check your library account at any time. It will indicate whether your reservations are on their way. You can also renew items this way.

library.beds.ac.uk

click on the Renewals (sign in) tab

sign in with your normal University username and password

I am happy to change your collection point from Bedford to Luton. Please email me back if you still want this to happen. We have daily van deliveries to Bedford so the delay on arrival is minimal

You may always ask staff for help at the Customer Service desk or email

library.services@beds.ac.uk

Butterfield PCs & WiFi

Please we need more computers at Butterfield. The laptops are no good and poor library staff waste time trying to connect students to the internet.

I am sorry that you have been experiencing problems with the PCs and laptops at Butterfield. As you know there is very limited space at Butterfield. Over the summer all the PCs in Learning Resources were replaced with Intel i5 PCs. The Learning Resources team also managed to squeeze in 4 more PCs taking the total to 16 at Butterfield.

I do understand than 16 PCs is not adequate especially when the LRC is full. The laptops were all replaced at the end of the last academic year. The University has a cross Campus project to improve the WiFi connectivity at every Campus. Work was completed at Butterfield on 16.10.13. As you have had problems with WiFi since then I have reported this to the University's ICT team and they will look into it for you. I hope we can resolve this problem for you and the other students at Butterfield as quickly as possible.

Bedford: Silent Study floor

The silent study floor is fantastic and I really appreciate the library staffs efforts in monitoring noise levels. Thank you

The new Silent Study Space on Level 2 in Bedford Library is now OPEN
Learning Resources is delighted that this new resource is available to students based or visiting, the Bedford Campus. As Bedford Campus Library is 24/7 having a variety of study environments is vital for students. University of Bedfordshire's  wide choice of study space enhances learning, success and overall experience of University life.
The project was the result of lobbying from the Students' Union and directly from students themselves since the merger in 2006. Although its been a bit of wait we are pleased that this project has come to a very positive conclusion and we are able to offer our students a whole floor of Silent Study space.
Students are asked to respect the silence rule. They are other areas available in the Library  should the need for group or social discussions be necessary. Staff patrols and electronic monitoring are in place to reinforce this rule.

The old Silent Study Room on the ground floor has been changed into a bookable Group Study room. Please ask at the Customer Service Desk if you are interested in booking a slot.

Language Centre

I am a student in Beford Campus and I want to know when and where is the english language improvement lessons.

I have sent your Enquiry to the Language Centre team to answer as they are best placed to help you.

If you have any enquiries about University Life I would advise you to log it on SiD as that will ensure your enquiry goes straight to the best person to help you

sid.beds.ac.uk

Reading List

I have been given a reference list for my course and I can't find any of the items

As I don't have your full details from your Tweet please note the following:
Your Academic Liaison Librarian can help
http://lrweb.beds.ac.uk/help/ALLs/Subjects

Check all the library holding via the library catalogue or DISCOVER
http://lrweb.beds.ac.uk/

Helpful staff

I asked a question not really related to library. The assist was helpful - guided me to correct place - told me how to ask the question. Very helpful

Glad we could help

Staff help with using the Catalogue

I was given the best attention I needed to get to know more on how to use the library catalogue. At the end I got all I want to know and it was so helpful to be given the attention I was given.

I am glad that you got the help you needed

Alan Wheeler is your Academic Liaison Librarian
http://lrweb.beds.ac.uk/help/ALLs/Alan_Wheeler
he has created on-line help for you to access at any time
http://lrweb.beds.ac.uk/psychology
There is a Just a Minute video on using the Library catalogue that may be useful to you as well
http://lrweb.beds.ac.uk/libraryservices/whoweare/videos/1

Movable book stacks

Concerned that people can get stuck in the movable book rack

Thank you for your concern there isn't anything to worry about. There are movable book racks at Bedford Campus Library and Luton LRC. Both areas have benefited by this installation as more shelves – therefore more books and journals - can be packed into one space.

There are manual brakes on each set of movable book racks. This stops the book racks from moving  and the person inside potentially being hurt or stuck.

Even if the person in the rolling stack forgets to put the brake on there is a motion sensitive device which acts as an emergency brake. This would stop the shelves closing and hurting someone in the  movable book racks.

I would always advise you to follow the instructions on the movable book racks. Ask staff for help and advice if you are not sure. To be extra specially careful you could always task a kik stool in with you for your own peace of mind, but this isn’t necessary

Staff help at the weekends

Can't find any staff to help on weekends :

Thank you for contacting us. As both Bedford Campus Library and Luton LRC are open 24/7 not all the opening hours are covered by Learning Resources staff

The staffed opening hours are advertised here for Bedford: http://lrweb.beds.ac.uk/opening/ph

and here for Luton: http://lrweb.beds.ac.uk/opening/ps-lrc

At the moment the weekend staffed hours are:

Bedford

Saturday: 10:00 - 15:45

Sunday: 11:00 - 16:45

Luton:

Saturday: 10:30 - 17:30Sunday: 13:00 - 17:30

If you need help please why not try our FAQs: http://lrweb.beds.ac.uk/faq

Or e-mail your Academic Liaison Librarian: http://lrweb.beds.ac.uk/help/ALLs/Subjects

or e-mail: library.services@beds.ac.uk

Self Service password

Password compromised on self issue machines. The big screen where you tap in the password should not be visible to others.

Thank you for sharing your concern. Please be reassured that that the University would not have invested in any equipment that would put personal account security in direct risk.
Although the keyboard is quite visible to the customer directly (and potentially to anyone else walking past) whatever is typed comes up as asterisk (*) so cannot be read. Someone could possibly  follow your hand movements and work out one or two digits of your password its true. It is however extremely unlikely that they would be able to distinguish your entire password. Equally it would be nearly impossible to match that password with your ID.

There have been no account breaches because of the screens in the years they have been in operation. 

Wonderful staff

The people are very helpful. When I first time entered into library they helped me a lot in each and every step. Salute to all the people over there

Thank you
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry

24/7

I love that the library is now 24/7. It gives us a chance to access the library at unusual times. I love that we could easily access e-journals and other resources.

I am glad 24/7 works so well for you.

Please remember its 24/7 365 so you may visit the library at any time

DISCOVER

I have an account on Discover. Unfortunately I am unable to log into Discover, my password isn't accepted. How can I get it reset please?

I am sorry that you seem to be experiencing problems with DISCOVER. I have checked your library account and nothing seems to be wrong with it. The University has had no reported problems with DISCOVER

May I check with you how you are accessing this product?

From the front page of LRWeb

http://lrweb.beds.ac.uk/

click on the DISCOVER icon in red (just above the search box)

Off campus it may give you the option of logging on through Shibboleth - if this is the case please try that route. Otherwise authenticate with your usual University ID and password

Then click on Sign In

log on with your usual University ID and password.

If this doesn't work please contact your Academic Liaison librarian Avtar Natt

http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

Reservations

I have reserved some books without any problems but then I received a message to say there is a problem with my account and I cannot reserve any more books although I have not reached my limit. 

Thank you for your email. You may reserve up to 6 items at any one time.

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

 According to your library account you have reserved 6 items. 5 are ready to pick up and you are still waiting for one . Once you have collected those items and issued them you may place your reservation.

You may check your library account at any time. It will tell you: what items you have on loan, how many items you have reserved - and whether they are ready to pick up - and whether you have any fines

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

To access your library account:

Go to: http://library.beds.ac.uk/

Click on the blue Renewals sign in tab

https://brum.beds.ac.uk/patroninfo

Sign in with your university username (ID number) and password (date of birth)

Click Submit

Opening Times - 24/7

24/7 library opening brilliant

Thank you -  Glad its useful to you

Referencing - Sports Therapy

Student Support- More information or a book on referencing or how to go about work


Janine Bhandol your Academic Liaison Librarian has created a wealth of information to help you with your studies here:

http://lrweb.beds.ac.uk/sports-therapy
She has created  Referencing Guide which would be particularly useful to you
http://lrweb.beds.ac.uk/__data/assets/pdf_file/0004/75469/HSSReferencingGuidelinesSTh1112.pdf

The Professional and Academic Development team offer support on Referencing check their calender for upcoming workshops
http://lrweb.beds.ac.uk/help/pad/workshops

or take advantage of their Drop Ins
http://lrweb.beds.ac.uk/help/pad/drop-in