I am currently a 3rd year student who has not been able to
access Discover for weeks. I have tried everything to access Discover but
coming up with an error message.
I had contacted the library about some books that were
overdue and this was dealt with, however what I did not realise is that
accessing Discover was linked to these overdue books.
This is a really important year for me, and although I do
take responsibility for my overdue books, which now are renewed. To
prevent a student from accessing really important information is extreme,
especially when they live miles away?
Look forward to your response.
Thank you for contacting me. I am sorry that you are experiencing
problems with DISCOVER. I have checked your library account and it is not
blocked in any way so that isn’t the problem.
Have you been asked to change your password? Are you using the most up
to date password you have?
If this problem has been happening for weeks I would’ve expected you to
ring your Campus library for assistance.
01582 743488
Please try to access the resources you need again. If you experience any
problems please screen shot the message you get. Send it to me telling me what
you did.
Your library books become due on 1.2.18 so I would advise you to go
online and renew your books on Thursday to avoid any fines
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