Fines on renewed items

It explicitly states on the website that library due notices will be sent out with a seven day grace period so why on the first email I got notifying me that my books were late am I being charged? 


The website says

Whilst items are overdue they may be renewed, even though fines may be owing. 
https://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

If you renew an overdue item the fine is added to your account

Remote access

Am I able to log in to university of Bedfordshire while at home? How do I do that?

Thank you for your enquiry. I am not sure what you mean exactly so I will offer you a range of answers. If they don’t help please get back to me with what you specifically want.

All UoB’s online resources are available anywhere with an internet connection

https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv

If you specifically want to use our digital resources you can log into the library catalogue an authenticate with your usual University username and password to access the resources

https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

There are also support guides for your subject on the LRWeb

https://lrweb.beds.ac.uk/education

As well as a range of online guidance that may be of use to you

https://lrweb.beds.ac.uk/guides

UCMK PCs

I sometimes use UoB based in Milton Keynes on Wednesday & Thursdays that facility closes at 8.30pm, however the computers kick you off at 8pm. Is it possible to enable the computer to kick you off at 8.30pm on those particular days. thank you

The library PCs are currently set to:

Mon & Tue 7.30 - 20.00

Wed & Thurs 7.30 - 20.30

Friday 7.30 - 19.30

Sat 10.00 - 16.00

Where was the PC that "kicked you off" at 20.00? If it was outside the library I am sorry I cannot help you further.

Digital resources

I am doing the Masters in social work (policy and practice). My supervisor  has recommended the following article

 http://link.springer.com/article/10.1057/s41286-016-0011-9

However I have logged in with my details and also searched the e journals database with no luck - could you confirm that I do not have access to this article as a Bedfordshire student?

Thank you for your enquiry. I am sure that your superviser told you that University of Bedfordshire does not subscribe to the journal “Subjectivity” – which is where the article you require was published

Springer is the publisher and there is no University of Bedfordshire access to its website.

As a Masters student you are entitled to use the University's Document Supply service via Learning Resources please read the information here

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

You need to set up your BL on demand account following instructions here

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed

please note this is for receiving materials only. If you request materials via this account you are liable for payment.

Make your request by following the link below and clicking on the link below - then click on Journal Request 

https://lrweb.beds.ac.uk/libraryservices/docsupply/forms

Authenticate with your usual username and password

Complete as many details as possible on the form. It is essential that you type YES in the last field

The article will arrive in your UoB email account. You are recommended to download and print the article immediately as your access to it will expire in 30 days

• The article is not automatically saved and you must save it at the browser prompt or click ‘File>Save As’ in Adobe Reader and name it to a drive or memory stick to save it. Do not save to the desktop oif University PCs always save to your U Drive. http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/saving-your-work Once the document is ‘saved’, you should have access to it for three years from the date of supply. If files are not saved, access from the download link will cease after 30 days and the item will need reordering. Upon expiry, you will be locked out of the article permanently.

All the information you need is on LRWeb

https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

contact docsupply@beds.ac.uk with any queries

Luton Library - Temporary ID

how can I access the park square campus at 6pm tonight if I've forgotten my swipe card

You can make yourself a temporary ID card which will allow you to swipe in and out of Luton Library. Machines are on the ground floor - just inside the revolving doors - or on the level 1 entrance - bridge side of the barriers. It is valid for 24 hours, so make sure you carry it with you - even if you find your ID card - because your ID card won't swipe you in until the temporary ID expires.

Automated ID facility will not allow you to:

• Swipe into lecture rooms or the library's group study rooms
• Print/photocopy/scan in Luton Library
• Borrow or renew items including laptops

Temporary ID facility will allow up to 12 day passes per academic year.

Temporary ID is valid for 24 hours. It will disable the forgotten ID card until 24hrs have elapsed

https://lrweb.beds.ac.uk/libraryservices/availableservices/temporary-id

Bedford Library - study environment

am not a student but I use the university library to read. I feel compelled to complain about the level of noise after 10pm in the quiet section of the library at the Bedford campus. For the past 2 days a small group of young students ( always girl and sometimes 3 or 4 boys) have been coming into the library between 9 and 10 pm chatting away as if they were outside totally oblivious to other students around and continue on until other students leave out of frustration. On Tuesday 22 November the same started playing music and when challenged by security simply told them to go away. Her friends who were sitting in other parts of the library were similarly chatting away, laughing and talking on their mobile phones. It's not acceptable and this small coterie of students must be stopped immediately.

Thank you for raising your concerns. Level 2 is the silent area at Bedford Library there is no quiet area. I am not clear whether this is the place you are referring to. If it is please report your concerns to the member of security staff on duty on the ground floor and email me that you have done this.

If you are not referring to level 2 please move to this floor to work

Thanks

Identifying resources

I really need urgent help. I was intruduced to Scopus. I desperately need some articles on The Psychometric properties of the Drug Use Disorders Identification Test (DUDIT) and the Alcohol Use Disorder Identification Test. MY assignment is due on Friday. Is there any way any one can help me with this. 

I can’t quite believe you only have 3 days to complete your assignment and I'm afraid your enquiry has generated lots more questions than direct answers, such as: What results did you get from Scopus? Did you use the library catalogue or DISCOVER?

If you type The Psychometric properties of the Drug Use Disorders Identification Test into the search bar of the library catalogue you get 2,667 items to look at

http://library.beds.ac.uk/search~S20/?searchtype=Y&searcharg=Psychometric+properties+of+the+Drug+use+disorders+identification+test&searchscope=20&SORT=DZ&extended=0&SUBMIT=Search&searchlimits=&searchorigarg=YDrug+use+disorders+identification+test%26SORT%3DD

If you type Alcohol Use Disorder Identification Test into the search bar of the library catalogue you get 532 items to look at

http://library.beds.ac.uk/search/Y?searchtype=Y&searcharg=Alcohol+Use+Disorder+Identification+Test&SORT=D&searchscope=20

You need help from the Study Hub and I would suggest you visit as soon as possible. Go to the mezzanine floor of Luton Library, walk up to the PC next to the Blue Wall with the words Study Hub painted on it, enter your ID number on the queuing PC and someone will come out to help you.

In the meantime there is a substantial amount of online help which you may find useful

https://lrweb.beds.ac.uk/studyhub

https://lrweb.beds.ac.uk/studyhub/what-is-study-hub/study-hub-teams/academicliaison/Subjects

https://lrweb.beds.ac.uk/psychology

https://lrweb.beds.ac.uk/digital/in-my-subject

Luton Library - temperature

L607 very cold at times - more so as day goes on

The whole of Luton Campus has been experiencing problems with the heating since Thursday 17 November. The problem was addressed and we thought it had been sorted out out. Unfortunately Monday 21st started cold and got colder.

The problem was helpdesked and temperatures are rising again.

The building management in Luton library is set for 19 - 23 degrees centigrade if temperatures fall between these values then the temperature is correct. If it falls below 19 degrees centigrade please tell staff at the level 1 customer service desk. If in doubt staff can supply a cardboard thermometer which helps gauge the temperature.

Digital resources from home

I've been told to use the web of science in order to find papers and journals for my assignments. I can access it straight away when I am using a computer in the library on campus but I can't figure out how to do so on my laptop at home. I was wondering if you knew how I could do this? I don't live locally to the university so this would be a huge help!

I have checked your library account and there doesn't seem to be a problem with it.

The University recommends always going into digital resources via the library catalogue

http://library.beds.ac.uk/search~S20?/Yweb+of+science&searchscope=20&SORT=D/Yweb+of+science&searchscope=20&SORT=D&SUBKEY=web+of+science/1%2C141%2C141%2CB/frameset&FF=Yweb+of+science&searchscope=20&SORT=D&1%2C1%2C

The catalogue entry has several ways to get in, you need to click on the 2^nd choice when you are at home, which says

Alternative access to ISI web of science (via UK Access Management Federation)

When you click on that you with get an authentication screen just type in your usual University username and password and you should get in.

Putteridge Bury

Please consider manning the library room (Putteridge Bury) and provide clearer instructions how to use self service function. During unmanned hours staff in reception have been very helpful and friendly during my time here since 2014, especially Breda

Thank you for taking the trouble to raise your concerns

We are aware of the issues and we are planning to update signage and run sessions with students on how to use self service machines.

If there is a problem with any of the equipment or there is a question about the service any person using Putteridge Bury may use the phone (labelled) in the Education and call for help on the spot.

Referencing

Hello, I have a question about referencing, I have 2 references that have the same name and date but different documents, how do I write this in my text referencing? I have included the 2 references below if that helps?

Create Development (2014) Real PE overview [Online]. Available at: http://www.createdevelopment.co.uk/wp-content/uploads/2014/08/Create-Development-real-PE-Overview.pdf (Accessed: 18 November 2016)

Create Development (2014) Real PE FAQs [Online]. Available at: http://www.createdevelopment.co.uk/wp-content/uploads/2014/07/real-PE-FAQ.pdf (Accessed: 18 November 2016)

I would advise you to contact the study hub in person (on Campus - level 1 of the library) or online

https://lrweb.beds.ac.uk/studyhub/what-is-study-hub

for advice. I have forwarded your query to your Academic Liaison Librarin and you should get a reply soon.

In the mean time our web pages may be of use to you. Check out our refrencing sction which starts here:

https://lrweb.beds.ac.uk/guides/a-guide-to-referencing

There is some online guidance for your course that you also find useful

https://lrweb.beds.ac.uk/sport-and-exercise-science

Sconul Access

have applied for the SCONUL membership which has been granted. As such can I ask you to confirm what I will need to bring with me to be able to use the library in Bedford?

Thank you for your enquiry

As it states on our website, please bring:

a print out of your email from Sconul Access, your home University ID card and a passport style photo. You will need to fill out an application form on arrival at University of Bedfordshire LRC/Library. We will advise you on how long it will take to make up your membership card - it can take up to 5 working days. Please note there is a replacement administration fee of £10 for lost or badly damaged cards.

https://lrweb.beds.ac.uk/libraryservices/exusers/free

Accessing digital resources

here seems to be a reoccurring issues with the online library and access to ebooks. 
As part time students who also work full time, it is highly stressful when we are unable to access literature we need in order to complete assignments. We also attend a satellite campus and therefore it is also and hour journey to the library itself in Bedford. 
The available time we do have, which is usually evenings and weekends, are very precious and when we lose a whole day of studying due to faults beyond our control, it would be nice if considerations were made to the fact that we still have deadlines to meet, which without the access to the literature, is unachievable.
I hope to hear from you soon.

Thank you for your email. You will know from the Digital Library tweets and Blog posts that University of Bedfordshire along with other subscribers of Dawsonbooks have been experiencing access problems in the last few weeks

http://bedsdigital.blogspot.co.uk/

Unfortunately these things are beyond the University's direct control. We do as much as we can to speed up the notification and resolution of these problems but it is out of our hands.

I would advise you to check UoB library tweets and subscribe to the Blog for the latest updates

Luyton Library - bookable rooms

I would like to book a group study room for the lib tomorrow although I can't find the block via timetable so am I able to book through you?

Luton Library rooms' access is not managed by timetabling. Please follow this link to see the process for booking a group study room

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

Please book online via

Bookaroom.beds.ac.uk

Aylesbury - computer room

·         Mental health students said they were really pleased with the library facilities and thanked the Learning Resources staff for their help and they were pleased with the extended hours of the computer room.

  Glad the extended hours are useful

Finding journals

I was wondering if you could point me in the direction of someone who could help me with finding journals for my dissertation. I had a meeting with my tutor who suggested that I contacted the library to get some guidance in finding these. I am not sure if this is the write email address to contact whom it may concern. 

I was wondering if I could book in an appointment. I am currently on placement so wouldn't be able to meet until 4:30pm 

Thank you for your enquiry. If you contact the Study Hub you can arrange an appointment with a member of staff who can help you
https://lrweb.beds.ac.uk/studyhub/contact-us

In the mean time we have online resources that may be able to help you
https://lrweb.beds.ac.uk/education

https://lrweb.beds.ac.uk/digital/how-can-i-use

I hope that helps

Luton Library - customer comments printing from a Library laptop

New library is amazing! Annoying how the laptops do not connect to the printers though. Apart from that everything is brilliant, all staff are so helpful - especially on the days when none of the printers were working. Thank you.

Thank you for your kind words. If there is a problem with University printing then the laptops will not connect to webprint. 
If printing is OK and you are using a library laptop the advice is save your work to your USB. Log off the laptop completely then re-start. It is good practice when borrowing LRSE laptops to start by logging off the laptop will automatically re-start and you shouldn't experience any problems.Please remember to log off at the end of your loan period

We have found that customers are forgetting to log off so the laptop remains logged on to their account details.

Printing: what should happen you are automatically logged on (but see above) you need to click the wifi signal button bottom right of the screen. Select Eduroam and then log in.You should be able to send a print job like you would from a desktop PC and collect the print out with your ID card.

Luton Library - customer comments PCs

Customer services have been excellent but computers frequent breakdown are unsettling. Your customer service is second to none

Thank you for your kind comments. Please report any issues with University PCs top staff at the level 1 customer service desk so the problems can be rectified promptly.

Luton Library - customer comments

Haven't seen the old one... new one seems cool though

The old library in F block no longer exists so I am glad you are enjoying the new library.

Luton Library - customer comments lower ground floor

I absolutely love the -1 (lower ground floor) for the journals. Its such a shame that above the shelves there isn't enough light. I had to use a torch on my phone. Please can you improve the lighting above the shelves? Other than that do not change that room. It is lovely and so cosy.

Thank you for raising this issue. It was a teething problem in the early days of the new building. There is now improved signage to show where to switch on the lower ground floor lights out side the room.
Please remember that some of the lights are motion sensitive so you may need to move around every half an hour or so :)

Luton Library - customer comments appreciation

Great service! Thank you for providing us with useful essentials

So glad you're making good use of this resource

Luton Library - customer comments appreciation

Its a lovely place to behold. The facilities I have used so far are great

I am glad you are enjoying this wonderful resource.

Luton Library - customer comments self issue

I enjoyed the developed system to borrow books. That's really amazing thank you

Self service issue and returns helps reduce queuing. I am glad that you enjoy using these services.

Luton Library - customer comments silent study tables

Triangle desks in silent room are very small no space for books

The especially chosen, individual study tables are to reinforce the silence requirement in the designated rooms. There should be space either side of the PC or laptop for some books. If you can't fit all your books on the table space may I advise that you use a chair? I have never seen every study space in use in any of the silent study rooms so using the furniture available to you should help

Luton Library - customer comments temperature

Quite cold - doesn't lend itself to study

The library's building management system is set between 19 - 23 degrees centigrade. If staff get complaints about the temperature we measure it. So far nothing has fallen outside the 19 - 23 degree setting.

There will inevitably be colder pockets of the library than other spaces. Please move around until you find a spot you like after letting staff know which area you felt cold in.

Referencing a web page

I would like to reference this website however I cannot find the year or publishing date on it. How would I reference it if I cannot find it?

http://www.crossroadsinstitute.org/home.html 

I’ve had a look and I can’t find a date/last updated either.  In this case you will need to reference as (no date).  It may be worth questioning how useful the undated information is as it may be out of date and better information may be available.

Have you seen our help pages on the web?

https://lrweb.beds.ac.uk/guides/a-guide-to-referencing/citing-e-sources

UCMK Library

I feel the UCMK library is limited with regards to books relevant to my course. I live in MK (central) so coming to this campus is far more helpful when it comes to doing assignments. Therefore, I would request to get in more Early Years books.

Thank you for bringing your concerns to my attention. The library provision for the number of students at UCMK campus is exceptional. This does not mean that there isn't room for improvement.
May I suggest you make regular and heavy use of our:
Reservations service
https://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

Digital library
https://lrweb.beds.ac.uk/digital/how-can-i-use

Special support and guidance is available to you via our web site subject guides
https://lrweb.beds.ac.uk/education

I hope that helps

Renewals

I tried to make extension on online but couldn't get around it. I will be grateful if you can extend them for me.

I am sorry I cannot help you Renewals is a self service facility

Please ring the automated line 01582 743262

http://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

Mind Mapping

I am keen to use the Mind mapping techinque. I have look on the Invisible university section of the learning resources from UoB. I have followed the links to try to access the software, which lead me to the "getting started page" - http://lrweb.beds.ac.uk/studyhub/workshops/getting-started2

No clear indication how I access the software, when i click on the workshop timetable link, i geet the screenshot below:

Thank you for your enquiry

Some details are available on LRWeb

http://lrweb.beds.ac.uk/libraryservices/additional/special-soft

The links you followed took you into workshop details. The invisible library does state “On campus PCs we have mind mapping software called Mind Genius

http://lrweb.beds.ac.uk/invisiblelibrary/u1/6

Mind Genius is available via an icon on the student desktop when you log onto a University PC (at any campus)

We are in the process of installing a new version of the software. When this happens you will be able to download a copy for use at home – while you are a student of the University of Bedfordshire – from the library catalogue. In the meantime I will send your details to our library development team and they will send you a link so you can download your own copy.

Thanks

Luton Library - level 3

Printer does not work and neither does computer internet - level 3

Thank you for raising your concerns.I do apologise for the inconvenience. I am sorry you have been experiencing problems with the printer on level 3. This has been reported and the engineer will attend as soon as possible. In the meantime there are printers on levels, 1, 2, 4, 5 & 6

Thank you for reporting that Wifi connectivity on level 3 is not adequate. This has also been reported to ICT and it will be attended to. Please take advantage of the desktop PCs in the meantime or try the WiFi on other floors

DISCOVER

I am wondering if you can help me, I am currently trying to use discover to research for an assignment. The articles etc that it is bringing up are not related to my topic, so I inserted a couple of different words and it is bringing up the same results for everything that I enter. Could you tell me how to correct this please or when it will be corrected. 

Your Academic Liaison Librarian Is happy to meet up with you to discuss search strategies
http://lrweb.beds.ac.uk/studyhub/what-is-study-hub
It may be a matter of the keywords used and how they are used within DISCOVER.

Online help for psychology students here
http://lrweb.beds.ac.uk/psychology

Advice on using DISCOVER here
http://lrweb.beds.ac.uk/digital/discover

Digital resources in your subject area
http://lrweb.beds.ac.uk/digital/in-my-subject

Te searching smarter section of the Invisible Library may also help
http://lrweb.beds.ac.uk/invisiblelibrary/u4

Luton Library - lower ground floor

Is it would be possible to –

1.       To put up signs to tell students to put on the lights before entering the room.

2.       To tell students how to get into the room (by scanning your ID, pull the door ,then push it to get in.)

3.       Telling them that the lights may go out while they are in there, so try to move around occasionally.

4.       If possible could there be a photocopier down on LG.

SSigns to put on the lights are now up
 Door has now been fixed - if there are any problems please let staff on the Customer Service desk level 1 know
 Finding the motion sensitive light message posters to go up as a reminder
  We are looking into the possibility of a photocopier on the lower ground floor

Luton Library - lower ground floor

Is it would be possible to –

1.       To put up signs to tell students to put on the lights before entering the room.

2.       To tell students how to get into the room (by scanning your ID, pull the door ,then push it to get in.)

3.       Telling them that the lights may go out while they are in there, so try to move around occasionally.

4.       If possible could there be a photocopier down on LG.

SSigns to put on the lights are now up
 Door has now been fixed - if there are any problems please let staff on the Customer Service desk level 1 know
 Finding the motion sensitive light message posters to go up as a reminder
  We are looking into the possibility of a photocopier on the lower ground floor

Luton Library signage

In the old library there was signs up with the book topics of each floor rather than just the numbers, this time it is just the numbers. It would be much easier for students to have the topics, especially if they wish to explore other topics and link subjects in their course. Also I could not find many up to date books within social sciences (I am doing an assignment on child trafficking). 

Sign posting

The subjects used in the old library dated quickly as new terms and facets of a subject are delivered each year.

I would advise you to use a quick search on the library catalogue to start you off with a few catalogue number and then use the red signs to find your way around the floors.

Child Trafficking

Using the search term “child trafficking in the library catalogue I got 27 items 17 of which were 6 years old or less.

http://library.beds.ac.uk/

Using the search term“child trafficking” in DISCOVER – available on the front page of LRWeb

http://lrweb.beds.ac.uk/

 I got 291,025 hits. As the majority are articles that’s a lot of very current material

There is a lot of help available on-line which I would direct you to have a look at

http://lrweb.beds.ac.uk/applied-soc-studies

there is a very specific section on finding information

http://lrweb.beds.ac.uk/applied-soc-studies/findinginformation

Referencing

I wish to inquire about the Harvard referencing.

First is on how to cite webpages. On the part where it says, 'Title of Webpage', what does it pertain to? Is it the title of the article on that webpage? Take for example the publication by the Care Quality Commission (CQC) entitled Identifying and managing clinical risks in newborn babies and providing care for infants in the community who need respiratory support. Will that be the title of the webpage? That's the only title I can see on the webpage itself.

Second, if I find a journal article online in a pdf format such that it looks exactly the same as it would on a hardcopy of a magazine, which formatting do I use? Will it be the webpage because I found it online? or the journal articles because it actually is a journal article but just in a pdf format?

Thanks for your email.

Yes you are correct the title of the webpage is the title of the article on the webpage.  So yes the CQC webpage title you have identified is correct.

I would reference a journal article in the journal article format if you have all the information you need to be able to do this, e.g. Journal title, volume number, issue numbers, page numbers.

I hope this helps  there is information on the web too
http://lrweb.beds.ac.uk/guides/a-guide-to-referencing

External Customers - Sconul Access

I wanted to find out more information about how I can gain access to your university library. I have read the page on your website which gives information about sconul access, however, I got a bit confused about the sconul access vacation scheme as it says it is only available between June and October. Are they two different schemes?

Can you clarify if I would be able to access your library anytime of the day and year or does it have to be a specific time period.

Thanks for your enquiry

Yes Sconul Access and Sconul Vacation scheme are two different things

Please check with University of Hertfordshire that you are eligible to apply and then proceed with your Sconul Access application

http://lrweb.beds.ac.uk/libraryservices/exusers/free

This offers access throughout library opening hours

DISCOVER

 am wondering if you can help me, I am currently using discover to do some research for an assignment I am writing. When I was searching, the articles etc it brought up were irrelevant, so I inserted a couple of different words on different topics and it came up with the same results each time. Could you please tell me how to correct this or let me know when it will be corrected. 

Thank you for your enquiry. There is advice and guidance on LRWeb you may find useful
http://lrweb.beds.ac.uk/digital/discover

If you want to visit the study hub on your next visit to the library staff can see how you are using DISCOVER. 

 http://lrweb.beds.ac.uk/studyhub

Two tips come to mind:

1.       Emphasise keywords. Keywords can be emphasised by searching for them in the Title or Abstract for example.

2.       Start thinking about journal publication. Reading lists/recommendations from staff can work quite well in refining results appearing from those publications. DISCOVER has the option of refining by Publication

Luton Library - temperatures

The library is very cold, especially the silent study rooms, there seems to be no source of heating operational. This is a huge issue for me due to health issues regarding my back,leg and nervous system, having these rooms so cold is causing me pain and discomfort, yet it is the only place in the university with silent study and computer access. If there is somewhere else for people with health conditions to sit, do work and have silence please point me in the right direction?. 

Thank you for taking the trouble to raise your concerns with me. Luton Library's environmental controls are set between 19 – 23 degrees centigrade and we monitor temperatures with cardboard thermometers. If temperatures fall between these parameters we can do nothing. Temperatures have not fallen outside these parameters so far!

I can offer you a cardboard thermometer so you can find study space that measures in the 20 degrees centigrade rather than 19 degrees (and of course if it dips below 19 degrees you can let us know). Please let me know and I can arrange for you to pick one up next time you are in the library.

I understand that you have not approached the Health and Well Being team so the University doesn't not have specific information on your condition to help you. May I advise you to do this at your soonest convenience?

I will also say that the recent drop in temperatures has taken some students by surprise. Perhaps you could review your wardrobe so you can adapt to the lower winter temperatures with appropriate clothing

Refworks

I want to use refworks but It is not accepting my email id what to do.

Thank you for your enquiry. I am sorry that you have been experiencing issues with Refworks you shouldn’t be logging in with your email ids, it’s a Shibboleth login.

Have you been using the information on LRWeb? I think you’ll find it very helpful

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/RefWorks_Intro

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0004/294097/130828-Five-steps-RefWorks-Word.pdf

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/RefWorks_Intro/refworks-troubleshooting-guide

Luton Library

I have taken out a loan laptop several times from the library, however each time I have not been prompted for alogin which made it difficult for me to print documents off, I then had to speak to one of the librarians for them to try and help me, it needs to be made more clear about login into these laptops, for the purpose of printing and saving documents if needed. I am also particularly concerned with the noise levels within the library and I am finding it difficult to study as many people come here to socialise instead of study, people who are not studying should either be prompted to keep the noise down or leave.

Thank you for your enquiry. I will break it down into section to ensure I answer each of your concerns

Laptops: If you do not get a log on prompt it means that the person who used the laptop before you did not log off correctly. If this happens again please switch the laptop off completely and start again. Some trouble shooting tips are being drafted and this will be included in the advice.

Study environment: Luton Library offers a huge range of study environments with the more social floors being 1, 2 and 3. If you like using these floors I am afraid that you will have to expect more conversation than you would like. Silent study rooms are available on levels 4, 5 and 6 and I would advise you to study there

Using Luton Library

I am currently a student at the Bedford campus. Is it possible for me to also access the Luton campus library with my ID

Thank you for your enquiry. You can absolutely access Luton Campus library (or any campus library) with your University ID.

Your University ID is your passport into any Learning resources and Service Excellence service.