Thursday, 9 February 2017

Luton Library - cleanliness

I am writing concerning the untidiness of the new library. I believe that we are responsible in cleaning up after ourselves, however, it is very unfair if we have to clean up after other people's mess as well. The girls' toilets, particularly in the library, are also very dirty. I am writing this not only to complain, but to also show that I care about the library, considering it has only been open late last year and to see the state it is in, is very saddening. Thank you for your time and consideration. 

Thank you for raising your concerns. I share your concerns. We have a marvelous team of cleaners who do their best to keep the library clean. We also have a code of conduct which states

Food and drink is limited to reduce waste on library floors and lingering smells
Customers must not deface or otherwise damage books, equipment, furniture, the fabric of the building or other items of Learning Resources property.
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.

Unfortunately if some customer choose not to abide by these requirements we do not have a "house keeping" team to clear up behind them.

I have passed your comments to our Facilities team to see if they have any suggestions