Library staff are fantastic, very welcoming and always willing to help no matter how many students are standing in front of them. Thanks for all the support!!
Thank you for your kind words. Its always good to know when we've done things right.
Tuesday, 28 February 2017
Tuesday, 21 February 2017
Books Unlocked
Its noticeable that the only religion that gets a "honourable mention" on the floor 1 book display in front of the printer copier is Islam. Where's Christianity & Judaism?
Thank you for highlighting the display in Luton Library featuring the series A Very Short Introduction To…
Thank you for highlighting the display in Luton Library featuring the series A Very Short Introduction To…
The exhibition for February draws attention to the library’s large collection of A Very Short Introduction To…. books. This very successful non-fiction series is beautifully designed and the brightly coloured covers make a vivid display. From Chaos to Celts, from Quakers to Quantum Theory, experts in their field are given 100 pages to sum up a lifetime’s study. The books slip into the pocket, they’re perfect for buses and trains. The display uses quotes, questions and teasers to make you want to know more. Intelligent reading for busy people.
As the display items are available for loan there cannot be a constant range of titles on view. Thank you for your interest may I suggest that your reserve the Christanity and Judaism titles to ensure you get an opportunity to read them? The series also includes other world relgions.
https://lrweb.beds.ac.uk/libraryservices/availableservices/reserve
External Customer
I am currently Acca student and would like to use Luton
Bedfordshire LRC facilities to study for my exams. Also to note I am
Hertfordshire university graduate. I would be grateful if you could let me know
if it is possible to have access to such facilities. And if so, is there any
costs.
Thanks for your enquiry. You may join University of
Bedfordshire's Learning Resources as an External Reference Customer for £30 per
year
Our terms and conditions are here
https://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb
Application form is half way down this web page
Once you have read all this information if you have any
questions please let me know
Longer loans
As a part-time
doctoral student living abroad and doing my research abroad, and because most
of the books I needed by now were only in printed not e-books, I am very
frustrated that I am not allowed to borrow a book for a longer period than the
students who are living in UK
Thank you for your query we will consider your suggestion.
As a doctoral student journal
articles are the expected information sources rather than books. If you are reliant on these
texts you could consider purchasing your own copies.
May I suggest that you investigate using a University close to where you live - they may allow visitor access.
Bedford Library - AutoCAD
I am a second year construction management student, I chose
to take my course part time and make use of Bedford library for my studies!
I would like to make the suggestion of installing AutoCAD on
some PC's on the Bedford campus!
It has been mentioned to our lecturers a couple of times and
access to this software has been made available at the new library over in
Luton!
I am pleased to tell you that we have put AutoCAD onto 2 PCs on the 3rd floor of the
Library (BPLV-008 and BPLV-012).
I hope you find it useful. If you have trouble identifying
the PCs please ask staff at the Customer Service desk.
Sconul Access
I'm a student
from the University of Kent and I wanted to check if I am able to use your
library facilities at your Luton Campus?
Also, if this is possible where is the best place to park?
Also, if this is possible where is the best place to park?
Thanks for your enquiry. You should ask Kent about your
eligibility to use the Sconul Access scheme – which is free. If you are
eligible and you get your email of authorisation from Sconul Access you may go
through our application process here:
Regarding parking I would suggest Vicarage Street parking £1.50 for 2 hours
http://en.parkopedia.co.uk/parking/carpark/vicarage_street/lu1/luton/?arriving=201702211000&leaving=201702211200
Sconul Access
I am a former
student from the university of Bedfordshire I graduated in 2015.
I currently attend Hertfordshire university and I am studying midwifery but I still live in luton.
I was wondering how I could obtain a library card so that I could use the university library to do my work
I currently attend Hertfordshire university and I am studying midwifery but I still live in luton.
I was wondering how I could obtain a library card so that I could use the university library to do my work
Thanks for your enquiry. You should ask Hertfordshire about your
eligibility to use the Sconul Access scheme – which is free. If you are
eligible and you get your email of authorisation from Sconul Access you may go
through our application process here:
If you are not eligible to use Sconul Access (but I think you are) you
may apply for membership via our Alumnus scheme – you do not need both
Sconul Access
I am a student of University of Bedfordshire. Recently I
received an email from sconul that I can use the facility of some libraries.
Could you inform me that I am able to use the library of University of Queen
merry or not?If I can use then what I have to do for this?
Thank you for your enquiry. The list of member institutions is on the
Sconul Access web site
University of Queen Mary is not on the list
Wednesday, 15 February 2017
Document Supply
I need an academic journal,
which is not available on Discover, I know there is a link to order it through
the university but I can not find it.
Thank you for your enquiry. As you are a final year undergraduate and need
an article rather than a whole journal you may use the University’s Document
Supply service.
All the information you need is on our website
Please read as much as you can about the service
Make your request on our online form, select journal request (at the
bottom of this page
Set up a BL on Demand account. Please read the information here. And
follow the links.
Do not make requests directly from your BL on Demand account unless you
are prepared to pay for them yourself
You will need to create your own British Library (BL) on Demand account
using your University of Bedfordshire email address.
This account should be used to receive digital documents only.
Any requests made using this account will need to be paid for by yourself
and the University will not refund the fees.
With BL on Demand you may receive your requested digital documents on
any device with internet connectivity.
https://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed
The article will arrive in your University email account
Save your request
On receipt of a SED
e-mail you are strongly advised to choose the Save option (rather than Open)
from the download dialogue box. This way you will have access for 14
days. If you just Open the document it will be lost when you close it. You may
print it once.
If you want a print
out from a University printer you are strongly advised to NOT open the article
from a laptop. Webprint cannot print from secure PDFs. Open the articles
on a University PC rather than using a personal laptop (save as described above).
Luton Library - Study environment
Learning Resources and Service Excellence has strict stipulations about food and eating in our Code of Conduct
Food and drink is limited to reduce waste on library floors and lingering smells
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
https://lrweb.beds.ac.uk/libraryservices/codeofpractice
The photos of the Mezzanine floor below demonstrate why policy is necessary and why we have penalties in place for anyone who doesn't abide by the Code of Conduct
Written Warning fall into the 3 Strikes set of Sanctions. These act as warnings before full University disciplinary action is called upon.
Would you want to sit in these study spaces?
Food and drink is limited to reduce waste on library floors and lingering smells
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
https://lrweb.beds.ac.uk/libraryservices/codeofpractice
The photos of the Mezzanine floor below demonstrate why policy is necessary and why we have penalties in place for anyone who doesn't abide by the Code of Conduct
Written Warning fall into the 3 Strikes set of Sanctions. These act as warnings before full University disciplinary action is called upon.
Would you want to sit in these study spaces?
Tuesday, 14 February 2017
Business Management resources
£9,800 pyear - books required not in the Uni library! £9,800 and no books provided mental abuse - discouraging learning - insulting lack of support
We apologise for any
inconvenience that not being able to access the required resources has caused
you. As a faculty, there is a book budget of just under £61000 spread
over 3 departments and over 4 campuses, balancing which can create shortages at
different locations. In the short term, can you send me a list of the
units that you are registered on and I will check the reading lists for
availability at Bedford? Then, would it be possible to arrange an
appointment with you to discuss which resources you are unable to access so
that a list of urgent purchases can be submitted for the Bedford campus? anne.lawrence:beds.ac.uk
Monday, 13 February 2017
External Customers
Can you please advise on process to gain Sconul access
for Bedfordshire university (Bedford campus).
Friday, 10 February 2017
Luton Library - temperature
Great environment.
The heating could be upped slightly higher to take the mind off feeling cold
and concentrate on studying
Thank you for your comment. The building management for Luton Library is set between 19 and 23 degrees centigrade. If the temperature falls between these values then it is "correct" if it falls below 19 degrees then we can report it.
There should be a cardboard thermometer near where you are sitting to measure the temperature. if there isn't please ask staff on the level 1 Customer Service desk to help you read the temperature.
Thank you for your comment. The building management for Luton Library is set between 19 and 23 degrees centigrade. If the temperature falls between these values then it is "correct" if it falls below 19 degrees then we can report it.
There should be a cardboard thermometer near where you are sitting to measure the temperature. if there isn't please ask staff on the level 1 Customer Service desk to help you read the temperature.
Luton Library - Feature Service Height Adjustable tables
Height adjustable tables. Whether you're short or tall, want to sit or stand each floor of Luton Library has a height adjustable table for you to work at. With the press of a button you can raise or lower the table top to suit your requirements.
If you are studying for long periods in the library alternating between sitting and standing while you study minimises discomfort and fatigue.
Why not look out for these tables when you're in the library and try them out?
If you are studying for long periods in the library alternating between sitting and standing while you study minimises discomfort and fatigue.
Why not look out for these tables when you're in the library and try them out?
Standing height
Luton - study environment
I find Luton Library
very noisy Not enough is being done to keep noise levels down. My suggestion
will be to dedicate an entire floor to silent study area as in Bedford or the
old Luton Library and stricter rules on keeping noise levels to a minimum should
be imposed. It is not very conducive for postgraduate study with that amount of
noise.
Thank you for your enquiry. There are 3 dedicated Silent Rooms in Luton Library and the noise in these rooms is monitored. They are on level 4, level 5 and level 6. Please make sure you use these areas for silent study. Please do not confuse the Group Study rooms (maximum of 7 people) with the Silent Study rooms - individual study carrels minimal PCs - please ask staff if you are unsure.
If you are using these spaces and they are as noisy as you describe please report it to staff on level 1 Customer Service desk or overnight to security on the ground floor
Thank you for your enquiry. There are 3 dedicated Silent Rooms in Luton Library and the noise in these rooms is monitored. They are on level 4, level 5 and level 6. Please make sure you use these areas for silent study. Please do not confuse the Group Study rooms (maximum of 7 people) with the Silent Study rooms - individual study carrels minimal PCs - please ask staff if you are unsure.
If you are using these spaces and they are as noisy as you describe please report it to staff on level 1 Customer Service desk or overnight to security on the ground floor
Thursday, 9 February 2017
Luton Library - cleanliness
I am writing concerning the untidiness of the new library. I believe that we are responsible in cleaning up after ourselves, however, it is very unfair if we have to clean up after other people's mess as well. The girls' toilets, particularly in the library, are also very dirty. I am writing this not only to complain, but to also show that I care about the library, considering it has only been open late last year and to see the state it is in, is very saddening. Thank you for your time and consideration.
Thank you for raising your concerns. I share your concerns. We have a marvelous team of cleaners who do their best to keep the library clean. We also have a code of conduct which states
Food and drink is limited to reduce waste on library floors and lingering smells
Customers must not deface or otherwise damage books, equipment, furniture, the fabric of the building or other items of Learning Resources property.
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
Unfortunately if some customer choose not to abide by these requirements we do not have a "house keeping" team to clear up behind them.
I have passed your comments to our Facilities team to see if they have any suggestions
Thank you for raising your concerns. I share your concerns. We have a marvelous team of cleaners who do their best to keep the library clean. We also have a code of conduct which states
Food and drink is limited to reduce waste on library floors and lingering smells
Customers must not deface or otherwise damage books, equipment, furniture, the fabric of the building or other items of Learning Resources property.
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
Unfortunately if some customer choose not to abide by these requirements we do not have a "house keeping" team to clear up behind them.
I have passed your comments to our Facilities team to see if they have any suggestions
Luton Library - cleanliness
I am writing concerning the current state of the library. It is really bad when we get to the library to study and the tables, floor and the computer stands are all dirty. I know that who make that dirty is the students but we should not be affected by the wrong actions of some. For me, the library is an important space for studying and if this place it is not tidy, I cannot study there and in my position are a lot of students. Hope that this problem could be solved in a short time so that we can use the most of the amazing library. Thank you for your time
Thank you for raising your concerns. I share your concerns. We have a marvelous team of cleaners who do their best to keep the library clean. We also have a code of conduct which states
Food and drink is limited to reduce waste on library floors and lingering smells
Customers must not deface or otherwise damage books, equipment, furniture, the fabric of the building or other items of Learning Resources property.
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
Unfortunately if some customer choose not to abide by these requirements we do not have a "house keeping" team to clear up behind them.
I have passed your comments to our Facilities team to see if they have any suggestions
Thank you for raising your concerns. I share your concerns. We have a marvelous team of cleaners who do their best to keep the library clean. We also have a code of conduct which states
Food and drink is limited to reduce waste on library floors and lingering smells
Customers must not deface or otherwise damage books, equipment, furniture, the fabric of the building or other items of Learning Resources property.
All Learning Resources customers are expected to help maintain a pleasant working environment by clearing away rubbish appropriately in the landfill and recycling bins provided.
Unfortunately if some customer choose not to abide by these requirements we do not have a "house keeping" team to clear up behind them.
I have passed your comments to our Facilities team to see if they have any suggestions
Luton Library - service queries
Please could you confirm the library opening times for the
Luton Campus?
Also, do you have these books?.....
Thank you for your enquiry. Our opening times are available on LRWeb. As
you know we are open 24/7 x 365. If you need to know the staffed opening hours
please check here
Regarding the books please check our catalogue. It is part of your
academic development to find materials for yourself
If the books are not available at your Campus please take advantage of
our Reservations service
Remember if the item is “Available” at your home Campus you won’t be
able to place a reservation you need to come in and pick it off the shelves
Friday, 3 February 2017
Reservation query
it says it is available to pick up but it isn’t on the shelf…This happened with an assessment book as well as the Heylock book. I suggest you speak with the Head Librarian, who advised me to fill out the form to highlight the problems I and they are experiencing.
I would like to say, Bedford Library staff are exemplary in their attitude and help.
Thank you for the update. I have been in contact with the Bedford team throughout your complaint. There seems to have been a problem with the returns machine at UCMK which was satisfying reservation books when they returned and sending out emails which were not. The UCMK self issue machine is now back from the menders and the problem seems to have stopped. The Bedford staff are rectifying your mistake with the Putt reservation so that the book will be sent to Bedford for you.
I can only apologise again for the inconvenience this has caused you
I would like to say, Bedford Library staff are exemplary in their attitude and help.
Thank you for the update. I have been in contact with the Bedford team throughout your complaint. There seems to have been a problem with the returns machine at UCMK which was satisfying reservation books when they returned and sending out emails which were not. The UCMK self issue machine is now back from the menders and the problem seems to have stopped. The Bedford staff are rectifying your mistake with the Putt reservation so that the book will be sent to Bedford for you.
I can only apologise again for the inconvenience this has caused you
Thursday, 2 February 2017
Reservations
I have reserved a book and made a specific journey to collect. However for the second time it has been held @ M.K. site. It is a different book admittedly, but the same problem has occurred due to an error @ M.K. Bedford Library staff are so helpful and friendly they are as embarrassed as I am because it is affecting studies
I am really sorry to hear about the mis-directed reservation item. In order to investigate this please can you give me details of the book in question?
I am really sorry to hear about the mis-directed reservation item. In order to investigate this please can you give me details of the book in question?
I note from your library account that all the reservations requested by you are for pick up at Bedford with the exception of
Primary mathematics: teaching theory and practice
you chose to collect this from Putteridge Bury. is this correct?
The same item is available on the open shelves at Bedford
If you check your library account you can see all this information for yourself
follow this link https://library.beds.ac.uk/patroninfo and log in with your normal University ID and password
Information here
https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg
Did this response meet your requirements? If not please email sarah.arkle@beds.ac.uk
Is there anything else we can help you with? Email sarah.arkle@beds.ac.uk
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