Sconul Access

I'm a student here at the university of Bedfordshire... i was just wondering if the university is part of the SCONUL access scheme/M25 consortium... if so I was wondering where I could pick up an application form.

Thank you for your enquiry. Yes University of Bedfordshire's Learning resources is a part of the Sconul Access scheme. All the information you need is on our website

https://lrweb.beds.ac.uk/libraryservices/visiting

https://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess

And the M25 scheme

https://lrweb.beds.ac.uk/libraryservices/visiting/m25consortium

Hope that helps

Fines

I have a fine on my library account. Could you tell me how to pay this please?

Thanks for your enquiry. You owe 75p

Please pay this via the self - issue machines on Campus next time you visit the library

Thanks

Luton Library - temperatures

Cold silent rooms. In Luton Library although the new library is great the silent rooms are very cold therefore I cannot study there and outside of the silent rooms is just too noisy to study, as a result I rarely go to the library for studying. 

Thank you for raising your concerns. There are thermometers in each of the silent study rooms. Staff will be monitoring temperatures during the day but overnight if temperatures fall below 19 degrees it would be helpful if students emailed staff to let them know - stating date time and temperature reading.

The building management system for Luton library has set the temperatures between 19 - 23 degrees centigrade. If the building's temperature falls between these values then there is nothing that can be done. If temperatures fall below 19 dgrees then it needs to be reported to staff to be followed up with our Facilities team.

ejournals

Sociology books and journals only available at Luton not Bedford. Deviance journal behaviour sociology journal only in print at Luton

I can’t find deviance journal  or behaviour sociology journal on the catalogue at all

I am sorry that you feel that you cannot access the required resources.  I have some additional funding to spend on books at present, so if you can please clarify which unit(s) you feel are inadequately resourced, I will prioritise these and purchase more copies as needed as soon as I can. With regards to journals, I would say that the majority of the journal titles on your units are available across all campuses electronically. Learning Resources and Service Excellence have been forced to make savings in the journal subscriptions on a fairly substantial scale this year and regrettably, some of the print copies have had to be cancelled if we have an electronic subscription.

I purchase additional copies of the reading list items for ASS022-2 "Sociology of Deviance", but if you feel that any of your other units are particularly under-resourced, please email me th eunit code(s) and I will look to increasing the number of copies in those areas as well.

Renewals

I wanted to renew a book of international marketing  which I need for my exam. And I tried it but can't and it's showing that someone reserved it. But as I have exam on this subject I can't return it now. U fine me but I was trying to renew my book before time but the system was not accepted my renewal so what can I do. Please check and allow me to renew my book as I need this book for my final exam.

 Thank you for your enquiry. I am rather confused

International marketing strategy is due on 22.1.17 – you have a fine on this item but no-one seems to have reserved it

Management information systems is due on 24.1.17 no fines and no-one seems to have reserved it

International Marketing Strategy is due on 22.1.17 no fines and no-one seems to have reserved it

Management and organisational behaviour is due tomorrow 17.1.17 no fines and no-one seems to have reserved it

Corporate finance doe on 24.1.17 no fines and no-one seems to have reserved it

You cannot renew an item before its due date

May I respectfully suggest you put an alarm on your phone for the date dates and renew the books on the day they are due for return?

https://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

Luton Library - cleanliness

Cleanliness of library is terrible especially silent study rooms

Thank you for raising your concerns. The University has a cleaning schedule which is enough to maintain the required standards of the library environment. Unfortunately there are a few customers who choose not to treat the library with respect and make a mess, leave food waste and litter etc around the building. These actions put additional workload on the cleaning team. They do their best and the library is cared for but there may be delays in dealing with particular problems.

Learning Resources would hope that all customers would prefer to work in a pleasant study environment and that starts with personal responsibility for clearing up after yourself and reporting concerns

https://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Luton Campus - Room Bookings

I'm a third year student at the university of bedfordshire and myself and a group of students need a place to meet, discuss and prepare for a case study for an upcoming exam.

I am inquiring whether or not it will be possible to book a LRC study room tomorrow (13th January 2017)

Preferably L207 or the room next door to it for 3pm till 5pm.

Thanks for your enquiry. Room Booking for Group Study rooms at Luton Campus is a self-service facility on-line please read our web page and follow the link

https://lrweb.beds.ac.uk/libraryservices/availableservices/bookings/parksquare

Nvivo

my subscription has expired. Can i have a link to the new license. I am using a MAC laptop

Thank you for your enquiry

Use the link from the library catalogue and authenticate with your usual University username and password

https://library.beds.ac.uk/search~S20?/Ynvivo&searchscope=20&SORT=D/Ynvivo&searchscope=20&SORT=D&SUBKEY=nvivo/1%2C5%2C5%2CB/frameset&FF=Ynvivo&searchscope=20&SORT=D&1%2C1%2C

MAC instructions are on p2

Thanks

Renewals

I have tried renewing my items online but it won’t let me, I assume it’s because somebody else has them on hold? Am i able to return them to the Aylesbury campuses as this is closer or does it have to be Luton?

Thank you for your enquiry. You could not renew the items as you had let item become overdue (it was due 5.1.17) I have renewed the items for you and they are now die on 16.1.17. If you wish to renew them again please do so on 16^th.

https://lrweb.beds.ac.uk/libraryservices/availableservices/renewals

You may return the books to Aylesbury Campus and you can ask for any reservations to be delivered to Aylesbury Campus if that suits you.

Luton Library - Lifts

A total and complete nightmare and a source of disappointment - carrying a heavy bag of books - one minute the lift was not working - then walking up the stairs - even they were closed. Very annoying. Please rectify this asap

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Today the stairs have been closed in sections as essential maintenance of the stairwell lights is being completed. This is unavoidable as the Library is open 24/7 x 365 and I can only apologise for the inconvenience caused

Luton Library Lift

Very frustrating as only one lift is working

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Luton Library - Lift

Very frustrating lift not working. Its been very long the lift has been out of order

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Luton Library - lift

Lift has long waiting time and limited spacing. Very annoying to have the stairs unavailable during the day. Only one lift is working which holds a max of 6 people at a time. Please can the stairs be back in action asap

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift. That lift has a maximum capacity of 13 people (not 6).

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Today the stairs have been closed in sections as essential maintenance of the stairwell lights is being completed. This is unavoidable as the Library is open 24/7 x 365 and I can only apologise for the inconvenience caused

Luton Library - lift

I am strongly not happy about transporting around this building. As there is only one lift working I wait a long time as well as the stairs not in access use. This needs to be improved, changed and maintained correctly.

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Today the stairs have been closed in sections as essential maintenance of the stairwell lights is being completed. This is unavoidable as the Library is open 24/7 x 365 and I can only apologise for the inconvenience caused

Luton Library - lift

Very upset that there was only one lift working today and the stairs were not available which made the wait even longer

Thank you for raising your concerns. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Today the stairs have been closed in sections as essential maintenance of the stairwell lights is being completed. This is unavoidable as the Library is open 24/7 x 365 and I can only apologise for the inconvenience caused

Luton Library - Lifts

Out of two lifts only one lift is working thus it takes long time for lift to come

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Luton Library - Lifts

Had to wait 5 mins for a lift so I took the stairs the realised it was not in use the had to wait another 5 mins for a lift as the other was broken

Thank you for raising your concern. May I apologise on behalf of the University for the inconvenience. One lift is definitely working so please be sure to use that one while we resolve the issues with the other lift.

The lift that is out of order is waiting for a replacement part which is still on order. This is being chased up by our Facilities department.

Today the stairs have been closed in sections as essential maintenance of the stairwell lights is being completed. This is unavoidable as the Library is open 24/7 x 365 and I can only apologise for the inconvenience caused

Over due book - Billed Status

I have received an invoice today billing me for a replacement book - Assessment for learning and teaching in primary schools. I am not happy that I have received this as it states the book is 'considerably overdue' and the first letter I receive from you is a charge for the book! 

I returned this book on 3rd January to the Luton campus and I have paid the outstanding fines. I borrowed the book on 24th November and have tried to renew it several times but have been unable to as it was reserved by other students. I needed to keep the book as I was using it for my coursework and assignment. I would not consider having a book for just over a month as a considerable amount of time. If this book is in such high demand then maybe the University needs to invest in more copies instead of wasting money posting out threatening invoices.

I would appreciate it if you would enable my library account immediately.

 Thank you for your email. There appears to have been an administrative hiccup where your Billed item notice was sent out even though the book was returned.

On returning the item your library account would automatically be released

https://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing/fines

Assessment for learning and teaching in primary schools was a 7 day loan (ie due back 1^st Dec) so  the item was at least 5 weeks overdue and the person waiting for their reservation had to wait 6 weeks. For that person that is a considerable amount of time.

The University has 10 copies of this item which is sufficient to mean student needs when complying with loan periods which clearly state: renewals… unless reserved by another person:

Loan Periods

Standard Loan:

Loan period 2 weeks, 20 renewals per item - unless reserved by another person.

7 Day Loan:

Loan period 1 week, 20 renewals per item - unless reserved by another person.

https://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

You can check the status of your library account at any time you are online and this will indicate what loans fines or outstanding Billed Items you have

https://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv/lib-reg

If you have any problems accessing digital materials please phone 01234 793189 for advice as it will have nothing to do with a Billed Item

External Customers - Sconul Access

I am emailing as I was wondering if it would be possible to use the library as I am a University of York student home for Christmas and need a study space to work for the next week. At the York library we have a scanning system so you can only get in if you are a student and I was wondering if this is the same at your library, if so, would it be possible for me to come in on a temporary pass? 

Thank you for your enquiry. University of Bedfordshire does not operate the kind of system you describe. We do however welcome external customers via the Sconul Access scheme. I am pretty sure York is a member of this scheme. I appreciate that Sconul Access and then University of Bedfordshire may not process your application in time for this holiday but membership lasts until the end of your course so it would be worth doing it anyway.

https://lrweb.beds.ac.uk/libraryservices/exusers/free

Thanks

Praise for staff - Bedford

The library staff are very helpful and polite (Bedford Campus)

Thank you for your kind words. Its always nice to know we're doing something right.

Renewals

Library renewal emails - I was sent 1 after the first week, so renewed and then never heard again until a letter with a 'fine' notice

Learning Resources does not send renewal emails only overdue item emails. I have tried to investigate this for you but there are no items on loan on your account. This means that I am sorry but I cannot help you further

Referencing Twitter

Can you help me with referencing from Twitter in my MA in Medical Education dissertation? Can it see anything in the guides

Thanks for your email.  To reference Twitter, you need to include:

-Author
-Year tweet posted (in round brackets)
-[Twitter]
-Day/month tweet posted
-Available at: URL
-(Accessed: date)

For example:

Trump, D. (2017) [Twitter] 2 January. Available at: https://twitter.com/realDonaldTrump (Accessed: 3 January 2017).


Hope this helps,

External Customers

I am enquiring about the University of Bedfordshire library. I am currently studying a distance learning course online through Arden University. Is it possible for me to get access to your facilities?

Thank you for your enquiry as your University is not a part of the Sconul Access scheme there is no free membership route for you.

You may pay for membership on a reference (£30 per year) or borrowing (£65 per year) status if you wish. Fee details are here

https://lrweb.beds.ac.uk/libraryservices/exusers/categories

If you would like to progress membership please read the information on our External Customer pages and complete the application form

https://lrweb.beds.ac.uk/libraryservices/exusers

https://lrweb.beds.ac.uk/libraryservices/exusers/cond-of-memb

https://lrweb.beds.ac.uk/libraryservices/exusers/codeofpractice

https://lrweb.beds.ac.uk/libraryservices/exusers/walkindigitalresources

eJournals

I was informed by a lecturer that we would be able to access articles on the IEEE database with an institutional login.
How do I obtain the login details?

Thank you for your enquiry:  starting from the library catalogue click on the purple “Digital Library” tab

http://library.beds.ac.uk/search/D

In the ejournals field click on the drop down arrow and select IEEE/IET and click GO

http://0-ieeexplore.ieee.org.brum.beds.ac.uk/Xplore/home.jsp

If you are on Campus you will go straight into the ejournal collection if you are off campus you authenticate with your standard University username and password.

There is a subject guide to support your studies on LRWeb I think you may find this useful

https://lrweb.beds.ac.uk/computing-and-info

Opening Times

I was just wondering is the library opened today?

Thank you for your enquiry. Library opening times are available on our web site please click on the Campus you require (in the panel on the left of the screen)

https://lrweb.beds.ac.uk/opening