its has many floor
so i really don't know where i could get help from the librarian staffs.
|
Monday, 6 June 2016
Tell Us Survey Feedback - Getting Help
You said:
Tell Us Survey Feedback - Study environment
You said:
Keep the noise
level down.
|
Tell Us Survey feedback - study environment
| You said: I think we need a
real silent area. A silent area without displaying books as most of us need
to talk when choosing books. Thank you
|
Tell Us Survey feedback - study environment
| You said: The noise levels
and groups which use the 1st floor as somewhere to watch football or just
have a social. This year there has been two groups which almost of a daily
basis come in and sit in a circle taking up a whole row or two of computers
and do nothing to talk socially and loudly. I've complained previously and
got the response that if I want silence I should go the second floor. However
I stand by the fact this was an unsatisfactory response. If there is team
work or you quietly wish to work in pairs and small groups, you will be told
not to talk at all on the 2nd floor, but on the 1st or 3rd floor you have to
put up with loud noisey people. Then you have the hub which is usually
quieter but then you don't have easy access to the books. The staff and
security need to regulate the noise. It's a learning area which is treated
like a canteen of noisey people which ruin the flow and standard of work of
the majority of the other library users. Frustratingly it's the same 15-20
people who do it day in day out. It could be easily fixed if the library
staff would be willing to stand up to them for the sake of others. I've
complained about this main times but have been shrugged off. We said: Thank you for bringing your concerns to my attention. Luton LRC the silent floors are on levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option |
Luton Study environment
| Due to all of my
previous comments about noise levels and despite previous complaints I've
being given unworkable 'solutions' which I could do instead of dealing with people who treat the library like the hub or canteen. Further, there's a small flaw in the system in which where a specific book is brought for someone to complete there dissertation.. Why would it go onto the system straight away for other users to then reserve when the book was specifics for someone work and crucial to there work? I've had to incur a fine and not been able to take books out because the above has happened to me. I'd had the book 6 days before someone reserved what was the only book relevant to the niche area my dissertation was on. What an unsatisfactory service on top of the distractions allowed on floors 1 and 3. Further, upon having a file go corrupt on my memory stick I sought the help from the staff however the attitude I got was I should have used the u drive which is secure and accessible from home. I was told it was in the handbook (which I didn't receive) and that it was signposted over the library (which I'm yet to see). When I went to get the code to access the u drive, two members had to check whether they were supposed to give it out to students and further specifically said they do not advertise the use of the u drive. When I was in a panic about losing work I was made out to have made a stupid decision because I should have known of other securer ways to transport my work but two other members contradicted all of that. Very disappointing treatment.. We said: Thank you for bringing your concerns to my attention Noise: the silent floors are levels 2 & 3 are patrolled by staff and are electronically monitored for noise. if you chose to work in other areas of the LRC then noise cancelling headphones are your best option Book purchase: I am not aware of a book being bought specifically for you so I do not know the details I would say that any item bought for Learning Resources is for anyone in the University community and everyone has equal access to the resources. if a book is reserved then it has to go to that person and not be renewed Handbook: our handbook is available from level 1 of the LRC from Setember until about April - you just need to pick one up. Its also available on line http://lrweb.beds.ac.uk/guides/handbooks/library-handbook-201415 Corrupt file: staff gave you specific advice about using your U drive it wasn't an attitude problem. i agree that as you subsequently had problems accessing the code this wasn't particularly helpful. They could've suggested that you purchase a new USB but I imagine that they wanted to save you money |
Digital library Access
I have today been trying to access journals and ebooks via
both the university library website and the journal websites directly using my
University log in. This was not an issue earlier in the week when I was able to
do so, however every site I have tried today gives me the following error when
I either click through to enter my Bedfordshire Uni details or when I click on
the link in the library website of the ebook...
'Unable to complete request at this time. (Request/Response
was from an untrusted provider-5909BCF4EFB37AEE)'
I have tried googling this end to see ifthere is a solution
but have drawn a blank. I am using the same computer I used earlier in the week
(with no issues) and have also tried a different computer in case that was the
issue
Do you have any ideas as to what could be the cause?
I am sorry that you have been experiencing problems. There doesn’t appear
to be anything wrong with your library account I don’t know what
problem you particularly experienced but I know there were some problems
accessing the digital library last week which were reported for investigation
last week and white boarded on Campus
I am copying our Library Technical team into this email to see if they
have further advice but currently I can only advise please try again
Luton LRC
I currently hold a learning resource card which
expires 16th Oct 2016. I was wondering if I can still use the university
library resources
All External Customers are prohibited from using Luton
LRC until August 14th due to University exams and our relocation. I apologise
for the inconvenience but this is an extremely rare occurrence.
http://lrweb.beds.ac.uk/libraryservices/exusers
Look forward to seeing you in L Block 15 August
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