DISCOVER

I am currently a 3rd year student who has not been able to access Discover for weeks.  I have tried everything to access Discover but coming up with an error message.

I had contacted the library about some books that were overdue and this was dealt with, however what I did not realise is that accessing Discover was linked to these overdue books.

This is a really important year for me, and although I do take responsibility for my overdue books, which now are renewed.  To prevent a student from accessing really important information is extreme, especially when they live miles away?

Look forward to your response.

Thank you for contacting me. I am sorry that you are experiencing problems with DISCOVER. I have checked your library account and it is not blocked in any way so that isn’t the problem.

Have you been asked to change your password? Are you using the most up to date password you have? You could change your password to see if that helps. Details on this web page

https://lrweb.beds.ac.uk/libraryservices/pcs-printing-software/PCs

If this problem has been happening for weeks I would’ve expected you to ring your Campus library for assistance. Please don’t struggle give us a ring if this problem continues

01582 743488

Please try to access the resources you need again. If you experience any problems please screen shot the message you get. Send it to me telling me what you did.

Your library books become due on 1.2.18 so I would advise you to go online and renew your books on Thursday to avoid any fines

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue

Luton Library catering

I think it would be a good idea to install a lunch area in the library downstairs with a microwave and a kettle (epecially that). I know students are not supposed to eat and drink in the library, and it is a mess due to most students not complying, but at least being able to make an instant coffee downstairs when spending the night would make a difference. Also, are there any hot water facilities anywhere. I cannot afford the coffee anymore, prices are going up...

Thank you for your valuable feedback which helps us improve our facilities and services.

We have reviewed your request for a microwave and kettle in the library and unfortunately at this time this is not going to be possible. The Library has a policy that does not allow food and hot drinks to be taken onto the upper floors.

We believe that while most students would abide by this there some students would think that the presence of a microwave and a kettle may not align with this policy and would take advantage of it. As such at this time we will not be installing either.

Please be assured that students feedback is taken seriously and we will review this decision again in due course.

We are investigating introducing vending machines into the library space to try to cater for students who are studying out of the hours, along with improvements to the cafe facility is open which will also enhance the food provision in the building. Please ask at the canteen for some hot water to make your own drinks.

Overdue books

I cannot seem to access discovery as it keeps coming up with 403 forbidden? 

I have been passed your enquiry regarding overdue library books. You have a bill for £60 on your library account. This is the replacement cost of three items you have had on loan since October 2017

All were due back 12.12.17

Any book that is more than 6 weeks late is be billed at full replacement cost. Your library accounts are also blocked. Access to University LRCs/library account is blocked until the overdue items are returned or you have agreed to pay a replacement fee. Bills are waived on the return of the overdue items and the fine has been paid.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/sanctions

I cannot renew these books for you and I would advise you to bring them into any University Library/LRC to either return them or renew them. You will need to bring them to the staffed desk so please be sure to visit during staffed hours

https://lrweb.beds.ac.uk/opening

Going forward I would strongly advise you to put a reminder on your phone to renew your books to avoid anything like this happening again.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue

Overdue books

I am unable to login to the library website to renew my items as  I didn’t do this in time. Is there anyway I can renew these items remotely as I live in Peterborough and I don’t start the second part of my course until February?

Many thanks for your enquiry regarding overdue library books. You have a bill for £111.49 on your library account. This is the replacement cost of two items you have had on loan since November 2017

Both are due back

Due back 21.11.17

Any book that is more than 6 weeks late will be billed at full replacement cost. Your library and network accounts will be blocked. Access to University LRCs/library and the network will be blocked until the overdue items are returned or you have agreed to pay a replacement fee. Bills are waived on the return of the overdue items and the fine has been paid.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/sanctions

I cannot renew these books for you and I would advise you to bring them into any University Library/LRC to either return them or renew them. You will need to bring them to the staffed desk so please be sure to visit during staffed hours

https://lrweb.beds.ac.uk/opening

Going forward I would strongly advise you to put a reminder on your phone to renew your books to avoid anything like this happening again.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue

Thanks

Luton Library - vending

There is no provision of food overnight in the library. The library would really benefit from a microwave so we could warm up our own food or a vending machine.

Thank you for your valuable feedback which helps us improve our facilities and services.

We have reviewed your request for a microwave in the library and unfortunately at this time this is not going to be possible. The Library has a policy that does not allow food and hot drinks to be taken onto the upper floors.

We believe that while most students would abide by this there some students would think that the presence of a microwave may not align with this policy and would take advantage of it. As such at this time we will not be installing a microwave.

Please be assured that students feedback is taken seriously and we will review this decision again in due course.

We are investigating introducing vending machines into the library space to try to cater for students who are studying out of the hours, along with improvements to the cafe facility is open which will also enhance the food provision in the building.

Blocked account

 I am unable to access discovery in breo and I need to have access to it as soon as possible as I have an assignment due next next.

Is it possible for me to pay for the book so I can access it and return it once I have found it. I’m living in between places and will not be going to my other place for a few days but really need to access discovery.

I understand that you contacted the Library Technical team regarding the fact that you cannot access DISCOVER at the moment.

Your library account has a replacement bill for a very overdue item and so your account has been blocked until the book is returned or paid for (if it is lost). Learning Resources and Service Excellence has a no refund policy so if you pay for the lost item and return it later you will not get your money back.

You borrowed “Outstanding teaching, learning and assessment : the handbook” on 13 November 2017. It was due back on 27.11.17

When the book was more than 5 weeks overdue it became Billed. Your account was blocked on 2.1.18

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/fines

When the books are returned the Bill will automatically change into a fine and your account will be released.

Please return the book – to any Campus – as soon as possible

In future I would encourage you to get into the habit of renewing books.

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/renewals

Thanks

Blocked account

I am just after a bit of help please. My discover is not working on my account I can access ebooks but not any journals etc for my assignment. I think its because I owe money on books that are over due. I am only over due these books because the Putteridgebury campus library got removed and I’ve not had a chance to drop off my books to any other campus. Could you please unblock my account by any chance? I do have the books and my friend said she should be able to drop them off at the Luton campus on Friday.

Thank you,

Your library account has £93.72 of fines and replacement costs for very overdue items and so your account has been blocked until the books are returned or paid for.

You borrowed all 4 items 19.5.17 and Putteridge Bury Library collection closed on 22 July 2017. You have been back at University since October. You seem to have taken the trouble to renew these books 19 times and sometime in November you stopped. When the books became more than 5 weeks overdue they became Billed. Your account was blocked on 22.12.17

https://lrweb.beds.ac.uk/libraryservices/using-the-library/loans,-renewals-and-reservations/self-issue/fines

When the books are returned on Friday the Bill will automatically change into a fine. As long as your total fines are less than £22 your account will be released.

Due to the high Bill and the fact that you have had these books for 8 months I cannot release your account until the books are returned. In future I would encourage you to keep renewing books you are using (unless someone else reserves them) until you reach the 25 times limit.