Tuesday 1 March 2016

Luton LRC comments

Far too warm in Library e.g. Floor 2
2. 'privacy booth' for the self-service issue machine
3. As always, helpful staff - thanks.

Thank you for taking the time to contact me.
The current LRC is really difficult to warm up and cool down as it cannot respond to the varying external temperatures effectively. We are hoping that this will not be the case in the new library. May I advise you to move to another part of the building to find a cooler or warmer spot when the temperature isn't right?
I have tested whether anyone can "read" passwords from the self service screen on level 1 and I have to say they can't so the need for a privacy screen is not apparent.
Thank you for your kind words about the staff team. We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future