Monday, 29 July 2013

NHS Library Use

I have been trying to log into Discover, but repeatedly get the error message of 403. Is this due to any library fines that I may have? Please can you advise as to how I may resolve this?

I look forward to hearing from you. 

I have been in contact with you about this. I wrote to you using your University email account last month

You have two books that are significantly overdue from the Comet Library. Your University of Bedfordshire library account will be blocked until these books are returned to the Comet in accordance with University's agreement with NHS Trust libraries.
http://lrweb.beds.ac.uk/libraryservices/availableservices/borrowing

This means that you will not be able to borrow renew or reserve any University of Bedfordshire books and you will not be able to use the digital library.

I have spoken to staff at the Comet library today and they have confirmed that you returned the overdue books 16.7.13. They should have notified me when you did this so I could lift the block on your account. Apologies for the time delay and any inconvenience caused. The block is now lifted

You can check your library account at any time on-line here:
https://brum.beds.ac.uk/patroninfo

just log on with you usual University of Bedfordshire Registration Number and Password. You will see what you have on loan and if you owe any fines.

Please remember to check your University email account regularly for University emails ie from Learning Resources, your course or University administration


Thanks

Your staff members are excellent. Helpful, nice, with a smile. I haven't had any negative experience at LRC. I'm grateful that I've come across your wonderful helpful people.
It isn't only me; my classmates have consistently on more than one occasion commented positively on LRC staff. Keep it up. Thanks

Thank you for taking the time to show your appreciation. The Learning Resources team are delighted to have assisted you in your studies and congratulations on your success.

Silent Study - Bedford

I am aware that there is a suggestion to create the whole of the UoB library second floor as a silent working area.

I think that is a good idea, if we have different processes in place to ensure the space allocated is indeed for silent work.

In the short time (approximately 6 months) I have tried using the small silent working room on the ground floor, I have found:-

  • other learners who habitually ignore the fact that it is a silent working room
  • that ALL staff who have come in to help a learner, talk so loudly there may as well be no 'rule'
  • that staff talking loudly collude with the ignoring of the rule
  • I have been obliged again and again to remind others of the purpose of the room and had at times to deal with abusive behaviour as a result
I hope you do good research on the idea e.g. visiting other large silent work areas.  For your information, at Bedford College, there is a large silent working room.  It is chaotic.  Individuals come together there to do group work.  People listen to music on their headsets.  Staff come in to chat with small groups doing their group work.  Silent study in such an environment is a myth.

I would prefer to have a small silent working area rather than a large room in which I am positioned as 'police' simply because I appreciate working silently and I have deliberately sought my preferred work environment.

Therefore, my plea would be to always have a small silent study area AND that if you go ahead with the idea of a large silent area that new processes are implemented so that the space benefits those who want to study silently rather than those who do not.  I also think it important that individuals do not have the primary responsibility for ensuring other individual learners adhere to the requirement.  I say this, having experienced the abusive and argumentative responses from others when challenged to be silent.

I am happy to speak with any colleague on this matter as it is important to me as I am sure it is to others.

Thank you for taking the time to write to me.

The Silent Study space project at Bedford Library is more than a suggestion it is a building work in progress which will start 12.8.13

A great deal of planning and preparation has gone into creating this space. Learning Resources have been aware of student demand for silent  study space at Bedford for a while. Learning Resources have consulted with the SU and Faculty Boards on what the best provision could be. A whole floor of Silent study space seemed the best solution. We are therefore delighted to be able to put our plan into action for the 2013/14 academic year

The 2nd floor at Bedford Library will:
be screened off at the atrium to inhibit noise leakage from other floors
have electronic monitoring so if noise levels exceed pre set levels staff will attend to warn customers to maintain the silence or issue "Written Warnings
there will be noise patrols as staff go about their duties

Any complaints from customers on level 2 will be dealt with directly. I would encourage you to talk to staff on the customer service desk if you encounter any problems.
There are no plans to keep the room on the ground floor as a silent space at the moment as demands for different styles of study space are being considered.

I hope this puts your mind at rest



Friday, 26 July 2013

Problems with digital access

I am having issues access the online search function for journal’s and getting this message

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /titles.asp.
Reason: Error reading from remote server


Any suggestions to get around it?

I am sorry that you are having problems accessing the digital journals. There are no problems with your library account and there are no problems with the digital library.

To try and remedy this situation please
1)Clear browser history
if this doesn't work
2) Try a different browser

If you are still experiencing problems please ring 01582 743 488 today (Friday) 8.30 - 18.00 or tomorrow 10.30 - 17.30 and someone will try to help you over the phone


Wednesday, 24 July 2013

SPSS

I need to get SPSS on to my laptop. I was wondering if i can do it from home or wheter i need to be there in person to have to get it on my laptop?

Thank you for your enquiry. You need a stable internet connection and you should be able to install SPSS anywhere. SPSS is a huge file please read the instructions here


then follow the process through. Hope that helps.

Loans

I am a mature MSc student.
I am aware the standard loan is 2 weeks. I am going on holiday for 4 weeks and can't guarantee access to the internet to renew my books.
Are you able to extend the loan for me until 26th August (when I am home) so I do not incur penalties or charges? 

Thanks for your enquiry. University of Bedfordshire does not have an extended loan facility as we have generous renewal allowances. I am sorry I cannot accommodate your request. Could you possibly give some thought to returning the books?
You have had the books since the end of May and have diligently renewed them - which is highly commendable. I would encourage you to carry on with this practice. I appreciate that you may not have finished with the books but leaving them unused while you are on holiday will prevent someone else from using them.
You have a reservation to collect. One of your items on loan has been requested by someone else and needs to be returned on or before 29.7.13

You may return your loans to any Campus.

Bedford Library Opening hours

I have a question about opening hours for the Bedford library over the summer.
Will the 24/7 opening change at all? If so, what to?


Thanks for your enquiry. Bedford Library is open 24/7 365 - which includes Bank Holidays. If you have any doubt please check the front page of LRWeb

or the Opening Hours page for Bedford Library


The Learning Hub is closed for re-modelling 12.7.13 -> 14.10.13 but the Library is open