Visitor membership renewal

I had been asked by the security guard to inform you that my card has expired and to ask you if you could renew it. I have completed a form and left it with the security guard. I would be MOST GRATEFUL if you could renew my card quickly seeing as I have a lot of work to do and need your library.

I assure you that I would have asked for a renewal earlier, however, over a month ago I spoke to one of your staff members who told me that I had a 3 month concession on my card which allowed me access to the library after my card expired (expired today). The security guard told me that that privilege was only for students and not aluminis.

I eagerly look forward to hearing from you.

Thank you for your enquiry

As stated on our web pages

Please note: applications received 24 March - 4 April 2018 will not be processed until 16 April (at the latest).

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

We will process your renewal as soon as possible but I cannot guarantee that it will be done before 16 April

Visitor

I’m currently a student but from another uni, as I’m from Luton and coming back home for the Easter period, I wanted to ask if it is possible to get a temporary pass for two weeks for the uni lrc?

Please contact your home University to see if you are eligible for Sconul Access membership if you are please start that process on their advice

After that please complete the application form as advised by our web site information

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/codeofpractice

If you are not eligible for Sconul Access paid options are available

Please be aware that your application will not be processed in time for Easter

Business eResource

I am missing using Emerald Insight because its been useful to my assignments. I don't understand why it is unaccessible off Campus. Please I am a disable student and cannot be at University every day Please reconsider to install off Campus

Unfortunately there has been a problem with the proxy server for Taylor and Francis and Emerald products
http://bedsdigital.blogspot.co.uk/

This is being looked into and I can only apologise for the inconvenience. If the problem persists please contact library.technical@beds.ac.uk

For assistance with finding resources please take advantage of the support on line

https://lrweb.beds.ac.uk/bus-studies

Luton - Presentation room

I am in L208 of the library and I have arrived to practice an important presentation.

However, the computer screen has been broken and also the mouse has been broken by other students.

The room has also been left covered in food.

I am unsure how long it has been like this but I would like to add that a group of 5/6 students were in this room yesterday (I was rehearsing in the adjacent room) who were incredibly disruptive. Between 3pm - 5pm (I am unsure exactly which session). They were watching videos very loudly which included a child saying F*K. They were also banging on the walls. I am unsure how this was related to their studies, my guess is it wasn't.

Would you be able to do something about the abuse of these rooms? In particular for us postgraduate students who have to complete presentations as part of their exams and also as part of our research these two rooms are precious. I now cannot rehearse as I do not have the computer screen to refer to.The continual mess, food and rubbish also in both rooms is a big problem. I believe students are using these rooms to watch movies and socialise in ways which are unrelated to their studies.

Thanks, sorry this message isn't happier. I love this library and it is an incredible space. Thank you for managing it and providing us with such a good service :).



Thank you for raising your complaint I sympathise with how unpleasant it is to use a dirty work station. The library has a cleaning programme to maintain the study environment generally and it has a code of conduct to guide customers as to what is regarded as acceptable behaviours. 

Click on the code of conduct link on this webpage

https://lrweb.beds.ac.uk/libraryservices/using-the-library/sanctions

This joint attempt keep the library in excellent condition - between customers, cleaners and other staff. Unfortunately there are a few customers who do not take these requirements seriously hence the deterioration in our normally high standards. This usually happens when people eat in the bookable rooms despite the fact that all hot and otherwise messy food is not allowed on the library floors. There are sanctions in place where necessary.

Regarding the broken equipment we are awaiting ICT to replace the broken power supply on monitor. The mouse will be swapped out if required once we have assessed the need. Please be sure to book L207 until L208 is mended ..

Visitor Membership

I am a Luton resident and would like to be able to use the library facilities. I’m not sure what procedure I need to follow in order to use the facilities, thus my enquiry.

1. Is there a cost involved? If so how much?

2. What are the restrictions to the facilities I can use? E.g. am I able to use the silent study rooms?

3. How soon can I become a member?

Thank you for your enquiry. The details for Visitor application is on our website here

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/codeofpractice

To answer your questions in brief

Is there a cost involved? If so how much? £30 pa Reference Use £65 Associate Use

2. What are the restrictions to the facilities I can use? E.g. am I able to use the silent study rooms? You may not use student PCs, laptop loans, room bookings

3. How soon can I become a member? Once your application and photo have been received it takes 5 - 10 working days to process your application

Thanks

Luton - keyboards

want to take this opportunity to drop a complaint about the library computer desks. Every time I go to study in the library the computer desks be dirty and have food traces around it. But most importantly the keyboards and mouses be very dirty and oily which puts me off not to use the library.

I would just ask you guys to please clean the keyboards on a regularly basis. Please let me know on what happens?

Thank you for raising your complaint I sympathise with how unpleasant it is to use a dirty keyboard. The library has a cleaning programme to maintain the study environment generally and it has a code of conduct to guide customers as to what is regarded as acceptable behaviours. 

Click on the code of conduct link on this webpage

https://lrweb.beds.ac.uk/libraryservices/using-the-library/sanctions

This joint attempt keep the library in excellent condition - between customers, cleaners and other staff. Unfortunately there are a few customers who do not take these requirements seriously hence the deterioration in our normally high standards. This usually happens when people eat at the keyboard despite the fact that all hot and other wise messy food is not allowed on the library floors. There are sanctions in place where necessary

Sconul Access

I am a student of the University of Hertfordshire but I live in Luton so was wondering whether it is possible to use the University of Bedfordshire's library in the Luton campus, and if so how to gain access?

Thank you for your enquiry. Please ask the University of Hertfordshire if you are eligible for Sconul Access membership. If you are apply for your email of authorisation. Once you have that email you may apply to the University of Bedfordshire as described on our website

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

Thanks