Wednesday, 19 December 2018

Aylesbury LRC

It would be lovely if students were informed that librarians would not be available half the day. E.g. today no librarians were available at Aylesbury campus until 14.30. I arrived on campus at 13.10 and needed access to trust guidelines (that librarians has on compact disk) however had to wain 1.5 hours and due to personal reasons I was then unable to get my work done. Also would be nice if printers on campus in Aylesbury were fixed, so they can print instead of just taking off credit. 


Thank you for your comments. Staff were on duty at 13.10 Monday 17th so I am baffled as to why you didn't get assistance then. At 13.30 a notice was clearly displayed on the customer service desk stating that staff would be on duty again at 14.30

If you need help with resources please contact your Academic Liaison Librarian David Abdy
https://lrweb.beds.ac.uk/studyhub@library/what-is-study-hub/study-hub-teams/ALLs/david-abdy
David has created some online resources to help you
https://lrweb.beds.ac.uk/health
And there is the Health Care Academic Skills Community on BREO
https://breo.beds.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_60276838_1&content_id=_2479336_1

Your print issue is related to a particular document from the clinical skills website which produces a certificate. This can only be printed from the web page and is not A4 so the printer asks for a different tray. 
All you have to do is press Continue on the printer and the document will print.
I know you spoke to the library staff about your printing but you didn't mention that your print account had been erroneously debited in the computer room (I know you got your printing from the main library printer). If this is the case please talk to library staff next time you are on Campus so they can check your print history.