Aylesbury LRC

It would be lovely if students were informed that librarians would not be available half the day. E.g. today no librarians were available at Aylesbury campus until 14.30. I arrived on campus at 13.10 and needed access to trust guidelines (that librarians has on compact disk) however had to wain 1.5 hours and due to personal reasons I was then unable to get my work done. Also would be nice if printers on campus in Aylesbury were fixed, so they can print instead of just taking off credit. 


Thank you for your comments. Staff were on duty at 13.10 Monday 17th so I am baffled as to why you didn't get assistance then. At 13.30 a notice was clearly displayed on the customer service desk stating that staff would be on duty again at 14.30

If you need help with resources please contact your Academic Liaison Librarian David Abdy
https://lrweb.beds.ac.uk/studyhub@library/what-is-study-hub/study-hub-teams/ALLs/david-abdy
David has created some online resources to help you
https://lrweb.beds.ac.uk/health
And there is the Health Care Academic Skills Community on BREO
https://breo.beds.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_60276838_1&content_id=_2479336_1

Your print issue is related to a particular document from the clinical skills website which produces a certificate. This can only be printed from the web page and is not A4 so the printer asks for a different tray. All you have to do is press Continue on the printer and the document will print.

I know you spoke to the library staff about your printing but you didn't mention that your print account had been erroneously debited in the computer room (I know you got your printing from the main library printer). If this is the case please talk to library staff next time you are on Campus so they can check your print history.

Sconul Access

I’m sorry to bother you about this but I received an error message saying the libraryideas@beds.ac.uk account isn’t working when I sent the below email to that mailbox.

I’m planning to drop into the Bedford library for a day or two between Christmas and new year to work on an essay I have to write for a coaching course I’m doing through work, and plan to use SCONUL access. I wanted to check the security staff would be able to let me in if I took the required SCONUL paperwork.

Thank you for your enquiry. The library ideas email is down because we are having a software upgrade. This does not affect the Sconul Access application process.

You need an email of authorisation and Brunel should have information on this. Once you have that email you may apply to any library in the Sconul Access scheme but you do need to check with each institution on their access arrangements. At University of Bedfordshire we have swipe access and so a membership process is necessary.

The information for Visitors is on our website –LRWeb.

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

and here (paragraph Free Schemes for Students from Other institutions)

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

I have to tell you that you will not be allowed in without a valid membership card. There is a notice on our web pages stating

SERVICE NOTICE: Due to volume of demand and Christmas vacation

7 December - 7 January no new Visitor applications will be processed. Processing will start again 7 January 2019 and take up to 15 days.

Allow a maximum of 15 working days for your application to be processed. Please be patient. Visitor enquiries on Campus will only be dealt with in person at ground floor reception week days 10.00 - 14.00. We do not give status reports on your application's progress. There are no IDs available on demand.

We advise posting applications with the necessary passport style photo.

Sconul Access

I have been approved sconul access by DMU however,  when I come to your library will I be given a swipe card?

Thank you for your enquiry. Our application process once you have your Sconul Access authorisation is on our web page here;

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

Please note

SERVICE NOTICE: Due to volume of demand and Christmas vacation

7 December - 7 January no new Visitor applications including Sconul Access  will be processed. Processing will start again 7 January 2019 and take up to 15 days.

Please note: new member applications and renewals are processed by library staff. They take 10 - 15 working days to process. Please be patient. Visitor enquiries on Campus will only be dealt with in person at ground floor reception 10.00 - 14.00. We do not give status reports on application progress. Please check staffed hours before visiting one of our libraries. No membership card no access.

Post Graduate Document Supply

The 'Inter Library Loan' request form is very hard to find on the library website.

Thank you for your enquiry. I am sorry you are having problems with our Document Supply service. As a post graduate you will have been told in your induction that University of Bedfordshire's Document Supply service includes inter library loans. This information is also in the online subject guide which supports your area of study

https://lrweb.beds.ac.uk/english/staff

If you type Document Supply into the search bar on the front page of LRWeb you will get to the section all about Document Supply
https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply


If you type interlibrary loans in the search bar on the front page of LRWeb the 4th result will take you to the document supply suite of pages

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/document-supply-q-and-a

Not everyone is eligible for free use of this service hence have a lot of information as a first port of call.

You then need to instal BL On Demand

https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/sedplugin

and the forms page is here
https://lrweb.beds.ac.uk/libraryservices/using-the-library/docsupply/forms

Sconul Access

I am writing to ask if I have to come in to get a new library card as I had one last year i took a picture of but it noe does not work for this year.  My open university library  no is X  and library bed uni is a1116847  can you let me know if I am to come in for one or will it be sent. 

Thank you for your enquiry. Your Sconul Access card expired in June 2017.

If you are still eligible to use the scheme and have a valid email of authorisation please apply for renewal in January 2019 . Please supply your old University of Bedfordshire library membership card with your application.

University of Bedfordshire will not be processing any new applications to Sconul Access until 7 January 2019. I strongly advise you to apply then. This will enable you to take advantage of the scheme at Easter and the  summer holidays - and between times should you wish.

Sconul Access

I’m emailing you as the Head of Reader Services in hope that you could help me resolve this issue.

I applied for Schonul university library access back in October and was planning to come on Monday 17th December to register for visitor access to the Bedford Campus library over the my university Christmas vacation from 17th December-12th January.

However, unfortunately I just checked the library website and it states that no new visitor applications will be processed until the 7th January.

I was wondering if on this occasion, my application on 17th December could be processed as I applied so much earlier on Schonul without realising about the extra Bedford library application and really need to make use of the library facilities for my dissertation?

I’m ever so sorry for any inconvenience this may cause, if needs be I can email over the application form and a passport photo prior to Monday.

Thank you for your enquiry. When you say you applied to Sconul Access in October do you mean you applied for authorisation to use the scheme? I have no record of you applying to use University of Bedfordshire via Sconul Access.

Nottingham will have advised you to get authorisation then apply to the individual institutions you wish to use.

You are correct University of Bedfordshire will not be processing any new applications to Sconul Access until 7 January 2019. I strongly advise you to apply then. This will enable you to take advantage of the scheme at Easter and the  summer holidays - and between times should you wish

Library misuse

The library services are amazing however the students playing ping pong in the library are disruptive 

Thank you for your kind words. I am surprised that anyone is playing ping pong in the library if you can give me details of time date and location I can check with staff and security. Should it ever happen again please tell staff or security

Sconul Access

I am studying at the university of Nottingham and have recently applied for the SCONUL access scheme to allow me to use the library at the University of Bedfordshire. My application has been successful, but I’m am not too sure on what to do next. I finish on the 14th of December. Do I have time to make a library card as the university is closed for Christmas?

Thank you for your enquiry. Nottingham should advise you to review information on host web pages. University of Bedfordshire information is here

https://lrweb.beds.ac.uk/libraryservices/membership/external-users

https://lrweb.beds.ac.uk/libraryservices/membership/external-users/categories

I would advise you to note this information

SERVICE NOTICE: Due to volume of demand and Christmas vacation

7 December - 7 January no new Visitor applications including Sconul Access will be processed. Processing will start again 7 January 2019 and take up to 15 days.

Please apply 7.1.19