level of expectation is very . more
digitalization in required
We say: during staffed hours the customer service desk is available for any level of enquiry if the member of staff on duty cannot help you they will call in an appropriate member of staff from the Study Hub or Library Technical team to assist.
The on Campus customer service desks are backed up by roving members of staff who work throughout the library during staffed hours and are available to assist at any time.
The customer service desk is also backed up by telephone service which
Digitization is a specific element of the Reading List service. Where ever individual articles and chapters of required reading material are digitized for ease of access and made available via BREO
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