Butterfield - staff

 had good experience whilst l was at the university. the librarians at Butterfields campus they are not very helpful. sometimes if you keep on asking for help with the computers they seem not happy. I felt not supported. sometimes they are unapproachable. 

Thank you for bringing your concerns to my attention. I do understand that if you have a particular problem you may need to ask for help several times. I will check with the staff at Butterfield to see if there have been any specific problems with the PCs there which may have exacerbated the problems you were having. You can talk to staff directly about your complaint at any time. Learning Resources actively encourages all feedback. Feedback is a clear driver for improvements in our service so please feel comfortable in talking to the Butterfield staff directly or coming into Luton to speak to staff there.
I will follow up your complaints with staff at Butterfield to see if there are any specific technology problems that need to be sorted out. I will also ask them about they way they deliver our Customer Service to see if any support and or training is needed
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry/what-this-means-to-us