Luton - level 3 television room

Individuals often come to TV room on third floor library and ask people to leave saying they have booked the room. Often they won't be doing any group study.

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.
Secondly I would like to be clear that the television room on level 3 of the LRC is not bookable. Any students who ask you or anyone else to leave are not behaving in the spirit of shared resources with equal access for everyone
Thirdly it is not a group study room. The television room is for individual silent study or watching the television with headphones. The room is on a silent floor and so any noise would seep out of the confines of the room itself.
If asked to leave you do not have to. If you feel bullied or intimidated please tell staff on level 1 at the Customer Service desk and they will intervene.

Printing

Just sent my work to printer and it print out came back blank. I print it exactly the way the staff later printed it as well but I was told I couldn't get refund from the printers mistake and was told I must have print it wrong which I didn't

I am sorry that you had a problem with the printer. The machines will only print what you send. A refund is not appropriate in this case.

I have checked your print log for Monday morning and it would seem that the first document you sent for printing was smaller than the second document (of the same name) so would indicate that a different document or instruction was sent to the printer in the first instance. This may explain the blank pages.

Please come and talk to staff about this if you wish to pursue further but there is no case for a refund on the information I have at the moment

Luton - Silent floors

Please do more about the upstairs third and 2nd floor Qiet areas there's too much noises up there. More computers

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

PC use creates noise so it was a conscious decision to move some of the PCs from level 2 & 3 to different floors. I would advise you to book a PC to ensure you have access to one when you need it.

http://lrweb.beds.ac.uk/libraryservices/availableservices/bookings

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. When library staff are on duty please report noise problems directly to them. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  were made Silent Study areas at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

Luton - frozen PC

After working on an assignment and then trying to save after half an hour, the computer just froze! All my work is lost. The computer didn't prompt me to save. All my hard work gone. The computer should not freeze like this. It is not fair!!


Thank you for bringing this problem to my attention. I apologise for the inconvenience this has caused you. Learning Resources tries to respond to problems as effectively as possible and this means as quickly as possible. It would be useful to report your problem directly to Customer Service staff on duty
http://lrweb.beds.ac.uk/opening/ps-lrc
if security are patrolling please give the date and time of your problem in your email.

No the Learning Resources PCs should not freeze  Your work may not be lost completely I cannot 100% promise but we can try to retrieve your work. Please talk to staff and show them exactly which PC you were working at.

I have asked our technical team to look into the problem straight away.

Learning Resources PCs automatically save your work at set periods of time. You should not rely on this but it is a useful safety feature. It is good advice to start any document off by saving it in your network space. NEVER save your work on Learning Resources PCs' desktops. Any work saved this way is effectively lost as soon as someone else uses that PC. Name your document something useful and save it. Even if it only has the title of your assignment. That way you can hit save at any time and you know your document is secure

Sconul Access

I want to use the library at southbank university as i am i london atm and its much closer to my house and has bigger facilities and i need it this weekend, is that possible?

You may apply for Sconul Access membership but this takes 5 days to process

http://lrweb.beds.ac.uk/libraryservices/visiting

http://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess

http://www.access.sconul.ac.uk/sconul-access

Butterfield - staff

 had good experience whilst l was at the university. the librarians at Butterfields campus they are not very helpful. sometimes if you keep on asking for help with the computers they seem not happy. I felt not supported. sometimes they are unapproachable. 

Thank you for bringing your concerns to my attention. I do understand that if you have a particular problem you may need to ask for help several times. I will check with the staff at Butterfield to see if there have been any specific problems with the PCs there which may have exacerbated the problems you were having. You can talk to staff directly about your complaint at any time. Learning Resources actively encourages all feedback. Feedback is a clear driver for improvements in our service so please feel comfortable in talking to the Butterfield staff directly or coming into Luton to speak to staff there.
I will follow up your complaints with staff at Butterfield to see if there are any specific technology problems that need to be sorted out. I will also ask them about they way they deliver our Customer Service to see if any support and or training is needed
http://lrweb.beds.ac.uk/libraryservices/availableservices/enquiry/what-this-means-to-us

Journals

Please can you advise if Bedfordshire University is registered with the British Journal of Social Work.  I have tried to find the university on their list of institutions but it does not seem to be there.  Is there any chance we could be registered with them?

If you type British Journal of Social Work into the library catalogue

http://library.beds.ac.uk/

click on Journal Title and press return you come to this page

http://library.beds.ac.uk/search/Y?searchtype=s&searcharg=British+Journal+of+Social+Work&SORT=D&searchscope=20

 You will see British Journal of Social Work has two entries.

If you click on the first one it tells you there are print copies at both Luton LRC and Bedford Library. You - of course - use those.

If you click on the second one British Journal of Social Work Electronic Resource you will see all the full text options available. Click on the one you want. Go in to choose the year and volume you want. When you find the article you want remember to click on the full text pdf icon in the panel on the left. If you do this off campus you may need to authenticate ie just type in your usual University ID and password

All this would have been covered in your course induction it would seem to be a good idea to contact your Academic Liaison Librarian for some research tips.

Your course is supported by Alan Wheeler who is your Academic Liaison Librarian:

http://lrweb.beds.ac.uk/help/ALLs/Alan_Wheeler

he will help you by email or on a 121 basis with any research queries you may have.

He has created support pages on LRWeb for your course and you may find these useful

http://lrweb.beds.ac.uk/applied-soc-studies

Luton - Study area

Please do more about the upstairs third and 2nd floor Quiet areas there's too much noises up there. More computers

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. During Bank holidays and overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors not Quiet areas. No amount of talking is acceptable. All  conversations are supposed to take place on the landing outside the lifts. When library staff are on duty please report noise problems directly to them. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  were made Silent Study areas at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor during Bank Holidays and overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

The number of PCs on the silent floors is deliberately restricted to keep the noise levels as low as possible. Luton LRC has over 380 PCs available for use so you should always find a PC to use. If you know you need to use a PC at a specific time why not book it?

http://lrweb.beds.ac.uk/libraryservices/availableservices/bookings

Luton - Quiet Study

My concerns are as follows. The quiet area should at least have enough computers and the area should be "Quiet" thus this is not what is happening I struggle with noise. Socialising does not mean talking about affairs outside education

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. During Bank holidays and overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors not Quiet areas. No amount of talking is acceptable. All  conversations are supposed to take place on the landing outside the lifts. When library staff are on duty please report noise problems directly to them. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  were made Silent Study areas at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor during Bank Holidays and overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

The number of PCs on the silent floors is deliberately restricted to keep the noise levels as low as possible. Luton LRC has over 380 PCs available for use so you should always find a PC to use. If you know you need to use a PC at a specific time why not book it?

http://lrweb.beds.ac.uk/libraryservices/availableservices/bookings

Luton: Family Room

Kindly require you for a family room where we can study and bring in kids as well

Thank you for suggestion. Learning Resources is committed to providing a range of study environments for our students and this is demonstrated by our group study areas, our silent study floors and the social learning space.

University regulations do not allow under 18s into Library areas and so we could not consider setting up a family room in the LRC

The Campus Centre has group study rooms which could be used for this purpose

Referencing

I have these too PDF files and I use Harvard referencing style but I am unsure of how to reference these. 

Do you have any suggestions?

Are you using the correct scheme? As a PGCE student I think you are - what advice did your lecturer give you?

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/ref

I would suggest you look at the advice here:

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/how-to-cite-non-government-reports

If you are not sure contact your Academic Liaison Librarian with some urgency

http://lrweb.beds.ac.uk/help/ALLs/Hilary_Johnson

http://lrweb.beds.ac.uk/help/ALLs/Adele_Robinson

They have created rafts of information for you on LRWeb and it would benefit you to use it

http://lrweb.beds.ac.uk/education/dont

http://lrweb.beds.ac.uk/education

Luton - study environment

It is with deep regret that I find myself writing to you, regarding the unacceptable standards of the LRC; in particular floor three.
I am an external/professional student, who has paid an annual subscription fee to access the LRC facilities. I originally subscribed just over a year ago, having welcomed the University's decision to make the LRC open 24/7. I subsequently joined up to use the quiet learning facilities on levels two and three, to start my studies.
However, in recent months I have found that I am paying for a service which is not delivering the standards promised.
Both myself and numerous professional/postgraduate students, have found ourselves having to continuously "Regulate" the behaviour and noise levels of UOB students since October 2013. On a few occasions students have become confrontational when approached to adhere to the LRC rules. This is hardly surprising as we are not UOB staff nor security who should really be addressing this behaviour. Hence, this is why you have employed security personnel to do the job. This past week I have hardly seen any security personnel patrolling the third floor and on Monday I did not see any at all.
The noise is not the only issue I wish to address. Throughout the year I have noticed certain students consuming various types of foods and not clearing up the mess left behind, soiling desks. Yet again, I can understand someone eating snack type foods such as crisps, chocolate or even the odd sandwich to keep energy levels up. However, when students bring in full blown meals I find this to be over stepping the mark. I have witnessed students eating Curries, Far Eastern food, Fried chicken and chips, fish and chips, Big Mac Meals, jacket potatoes with various fillings etc. The most amusing event so far has to be two students who crept in to level three, daytime, with a 9" pizza and chips, with the sole intention of using the floor as a dining facility - as soon as they had finished eating, they dumped the box in a bin adjacent to me and left; neither had any laptops or books with them.
A few months ago, this lack of hygiene led to my wife finding mould growing on the back of my text books, which I only ever use at the LRC. The books cost eleven times the annual subscription I have paid to the LRC. As a direct consequence of these hygiene issues, I have resorted to wiping the desks down prior to commencing my study. Leading to my spending a small fortune on cleaning wipes to date.
These problems have increased during the course of this term and the tipping point being this week.  Monday, two students caused so much noise gossiping it forced three people to move away as they ignored requests to be quieter. Tuesday a postgraduate asked someone to continue a phone call outside, followed up by three people doing group work in a silent area. On Wednesday I had to remind a few students in the computer room to talk quietly, they became confrontational and carried on even louder after I shut the room door. Finally I had the experience of somebody consuming "pungent food", in front of me. I noticed the LRC has noise detectors and the odd surveillance camera, nevertheless, I assume they are for decorative purposes only? There are only a sample of LRC associated staff, who do enforce your rules on level 3, but these are few and far in between.
A lack in surveillance has lead to the increase of rule violation, therefore, leading to deviant behaviour of the LRC rules.
I originally joined up to use the LRC services as a place to study for professional exams in a quiet and serious environment. My career and family both rely heavily upon the success of my further qualification. Surprisingly, in comparison to the Luton Public Library they seem to be less tolerant towards the same issues that I've raised here.
I can not convey my disappointment any clearer other than stating that I am considering whether to ask the LRC for a refund of the fees paid.

It is a shame I have had to raise these issues with you but I strongly feel that you should be made aware of the situation at hand. The incidents do not occur daily, but regularly enough to warrant a complaint.

Thank you for bringing your concerns to my attention. First of all I would like to apologise for the inconvenience caused by these problems.

We take care to ensure that important matters such as this are properly managed and dealt with. It is most appropriate to speak to staff about this so they could do something about this on the spot. Overnight this would mean asking security for support.

Levels 2 & 3 of the Luton LRC are silent floors. No amount of talking is acceptable. Phone conversations are supposed to take place on the landing outside the lifts. When library staff are on duty please report noise problems directly to them. During staffed hours there are staff patrols approx every half hour and the area is electronically monitored for noise.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Level 2 & 3  were made Silent Study areas at the request of the student body. Provision is made for group and social learning elsewhere in the LRC so there is an expectation for students to choose their preferred study environment and abide by the requirements of that space. This is harder to monitor overnight as the building is patrolled by security. Any student caught breaking the Silence requirement is allowed one verbal warning after that Library sanctions come into effect. Student behaviour was a key theme at the Student Union conference November 2013. This is a university concern which is being looked at by staff, students themselves and the Student Union. Action is taken towards anyone who disregards the silence requirement.

We get complaints about the smell and mess made by customers eating in the LRC. There are clear rules which prohibit eating in the LRC. We have numerous posters throughout the LRC directing customers to eat in the Campus Centre or the Social Leaning Space. Again we rely on customers abiding by the rules. Staff will ask customers to take their food out when they see it or it is pointed out to them. Penalties are in place for those individuals who disregard the rules. Please report this to staff directly.

If you choose to withdraw your membership that is your right but the University does not offer refunds.

Law books

We have not had any Public International Law books in the library (Luton) for over 4 weeks now. I have now had to buy my own since my exam's revision has started.

You need to contact your academic liaison librarian Alan Bullimore

http://lrweb.beds.ac.uk/help/ALLs/Alan_Bullimore

and have a look at the on-line subject guide Alan has created for Law students:

http://lrweb.beds.ac.uk/law

If you can alert Alan to the titles you require he will get the loan status changed of the item you specify if possible - in other words if its a standard loan item (2 weeks) he will get it changed to 7 day loan item.

Alan will also contact the unit leader after speaking to you and we may be able to digitise a key chapter from certain texts to improve access.

 Alan will also try to  prioritise Public International Law texts when more funds become available

You could check the public library catalogue to see if a copy may be borrow from that source (you will need to join and get your own library card and PIN number to access it on-line): https://vpoint.culturalservices.net/bedford/

look for alternative titles at the same classification number

It is not unreasonable for you to consider buying a copy for yourself

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

There is a wealth of information on LRWeb to help you 

http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?
http://lrweb.beds.ac.uk/faq

Law books

As a law student I find it very difficult to get hold of the books I want. There is not enough books especially to do with Public International law. If books are not handed in for others to borrow card should be blocked sooner

This concern seems to have two strands which I will try to answer.

Not enough books: Please contact your academic liaison librarian Alan Bullimore

http://lrweb.beds.ac.uk/help/ALLs/Alan_Bullimore

and have a look at the on-line subject guide Alan has created for Law students:

http://lrweb.beds.ac.uk/law

Alan will get the loan status changed of the item you specify if possible - in other words if its a standard loan item (2 weeks) he will get it changed to 7 day loan item.

Alan will also contact the unit leader after speaking to you and we may be able to digitise key chapters from certain texts to improve access.

 Alan will also try to  prioritise Public International Law texts when more funds become available

Reserved items not being returned: we are reviewing the problem of non returned reserved items as a service. Some of the key solutions which are a mixture of we as a service can supply and you as an individual can pursue are:

to identify a chapter of a key text and make it electronically available via BREO

check the public library catalogue to see if a copy may be borrow from that source (you will need to join and get your own library card and PIN number to access it on-line): https://vpoint.culturalservices.net/bedford/

look for alternative titles at the same classification number

consider buying a copy for yourself

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

There is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?
http://lrweb.beds.ac.uk/faq

If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page

http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar

This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses

There is a series of on-line guides which may be helpful to you too:

http://lrweb.beds.ac.uk/help/it-training/materials

Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require.

http://lrweb.beds.ac.uk/help/pad

Refworks

I have just started on the Prof Doc in Systemic Practice.

I'm wondering how I can make use of refworks. Do you have any instruction material that you can send me?

There are rafts of information on LRWeb I would advise you to start there:

http://lrweb.beds.ac.uk/guides/a-guide-to-referencing/RefWorks_Intro

and

http://lrweb.beds.ac.uk/__data/assets/pdf_file/0004/294097/130828-Five-steps-RefWorks-Word.pdf

Your course is supported by your Academic Liaison Librarian Sally Fensome:

https://lrweb.beds.ac.uk/help/ALLs/Sally_Fensome

she will help you by email or on a 121 basis with any research queries you may have.

She has created support pages on LRWeb for your course and you may find these useful

https://lrweb.beds.ac.uk/applied-soc-studies

If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page

http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar

This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses

There is a series of on-line guides which may be helpful to you too:

http://lrweb.beds.ac.uk/help/it-training/materials

Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require.

http://lrweb.beds.ac.uk/help/pad

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

There is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?
http://lrweb.beds.ac.uk/faq

Health Site opening hours

Whilst I enjoy my course it does feel as though both the Aylesbury site and Butterfield are often neglected. I personally feel many of the students at Aylesbury and possibly Butterfield would benefit from longer library opening times or a regular shuttle bus to the larger campus's in order to utilise the library services there. 

Thanks for your comment. I really sympathise with your situation. The LRC is open until 18.00 Monday to Friday. I appreciate getting to Luton or Bedford outside these hours (including weekends) is difficult without your own transport. Those resource centres are open 24/7 365

I will take your request to our Library Management team. All requests for changes to service provision are taken very seriously and discussed at the highest level.

I cannot make any promises but this request will be given serious consideration

Luton - not enough PCs

There are not enough computers at the moment to work in the level 1 and 2  especially if you want to do some quiet work such as your dissertation

At Luton LRC there are over 11,500 students with 370 PCs that offers one PC for every 31 students. There are approximately 70 PCs on level 1 of the LRC and around 6 PCs on level 2. We rarely if ever don't have enough PCs for our customers.
Please check the PC availability screens to show you where PCs are  avaiable on all the library floors. There is a PC booking service to make it easier for  customers to get a machine when they need it most. Please look out for the booking machines in the library or ask staff for help.

Level 1 is a busy vibrant learning area and so there are more PCs and inevitably a bit more noise. Levels 2 & 3 are the silent floors. You may reserve a PC on either of those floors to ensure you have a quiet working space with a computer when you need it.