Friday 30 January 2009

Polhill: Word problems

why is it whenever we open a word document we get all these smart board messeges that disallow us from entering the word documents.

Thank you for your comments regarding Word. I am sorry that you have been experiencing difficulties. I have spoken to the IT support team at Polhill library and this is their reply:

This has been flagged up to ISD and the problem is three fold.


1) Word is saying the digital signature is not correct
2) a different program's template requires Word macro's to be run
3) the latest Smartboard software was requested and installed quickly without, unfortunately properly testing how it would effect other programs.


At a recent meeting with ISD staff the problem has been raised again and although there isn't a clear time scale to when these problems would be fixed across the University Polhill staff will look at the problem to check if anything can be done locally to improve things.
Thank you for your patience