Bedford - Library Staff

Library staff at Bedford Library are helpful and friendly

We really appreciate you taking the time to let us know we're doing something right.  We look forward to serving you in the future

Reservations

I am trying to order books for my moduels, but keep getting the message displayed that i need to see a libuarian as there is a problem. I wish to resolve this issue today if possible please  without having to come into the university. I have four books ready to be picked up but i am finding I cannot order anymore although i am allowed up to twenty.

Thank you for your enquiry. Do you mean reserve library items for your course?

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

You may reserve a maximum of 6 books at any time (you may borrow up to 20 books at a time).

Looking at your library account you have 4 reservations ready for pick up and another two reservations which are available off the shelves. Once you have collected these 6 items you may reserve other titles.

I hope that makes things easier for you

Document Supply - Research service

I am PhD researcher in UBBS. I was looking for the following books in our library but could not find. Could you please let me know, if it is in our collection. If not, will it be possible to collect that please?

Thank you for contacting Learning Resources. As a researcher you are eligible to use the University’s Document Supply service which will source resources outside the University for your studies and research

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/how-it-works

You need to make a request by filling in the appropriate form

http://lrweb.beds.ac.uk/libraryservices/docsupply/forms

If you expect an electronic resources please ensure that you follow the instruction on this page 

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed

 as you are new to this service I would advise you to read through the information in the Document Supply section of LRWeb so you are more informed

http://lrweb.beds.ac.uk/libraryservices/docsupply

If you wish to recommend this title for purchase please complete our Recommend a Resource form

http://lrweb.beds.ac.uk/contact/recommend-a-resource

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

There is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?

http://lrweb.beds.ac.uk/faq

Your course is supported by your Academic Liaison Librarian Avtar Natt:

http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

he will help you by email or on a 121 basis with any research queries you may have.

He has created support pages on LRWeb for your course and you may find these useful

http://lrweb.beds.ac.uk/bus-studies/abstr-indexes

If you’d like to take advantage of the on-line support offered by Learning Resources check our Study Hub section of LR Web

http://lrweb.beds.ac.uk/studyhub

Support also includes:

•              Specialist staff: Academic Liaison Librarians, Computer Skills Training and Professional and Academic Development teams: http://lrweb.beds.ac.uk/studyhub/study-hub-teams

•              The Study Hub What’s On? Calendar lists our FREE regular training workshops and drop in sessions on finding and using information in your subject area, developing your study skills and using Microsoft Office applications http://lrweb.beds.ac.uk/studyhub/whats-on

•              There is a series of on-line guides which may be helpful to you too: http://lrweb.beds.ac.uk/studyhub/self-help-guides

Leavers - University accounts

How long after graduation can I keep this email account? I need to know that so I can organise myself better with regard to changing this address to my private/work one in case this one disappears on me.

Thank you for your enquiry. Please follow the advice on our web pages here:

http://lrweb.beds.ac.uk/libraryservices/availableservices/regforserv

University accounts are usually closed 3 months after graduation

Butterfield - Silent Study

Myself and two peers have left Butterfield library this afternoon due to excessive noise. We did

ask for quiet but our request was only granted briefly. Maybe a sikent area could be provided

for those wishing to read/concentrate? 

Thank you for contacting me and letting me know the problems you are dealing with. Choosing you study environment is essential in trying to do your best work. i completely understand your choice to work in the Silent areas. 
Regrettably there is no space at Butterfield that can be used to create an area of silent study. If there is any chance of you coming into Park Square to study levels 2 & 3 of the LRC has been designated silent study and I would encourage you to use this.

Assistive status

I have just received this letter regarding outstanding payment because of a book being overdue, I however have unlimited access to any books and can keep them for as long as i want due to Dyslexia.

I asked before I took any books out whether I had any limitations on this, for example having to return then retake a book out and was told there were none, therefore I will not be paying the fine.

I have received no notifications that the books are due back not have a revived a message to say I have to renew it.

I would appreciate someone to shed some light upon this.

 Thank you for your email. 

You state

I have unlimited access to any books and can keep them for as long as i want due to Dyslexia.

As an student with assistive status our policy states:

Assistive Customers are entitled to unlimited renewals (unless the item is requested by another customer). Fines will be waived but other associated sanctions will apply.

http://lrweb.beds.ac.uk/libraryservices/additional/mediated-copying

You need to renew the items you have on loan so they don't become overdue. If you forget to renew the items you have on loan and they become overdue you do not have to pay fines. BUT if the items are more than 5 weeks overdue they become Billed items and you will be sent a replacement bill. This is an "other associated sanction". This sanction should encourage you to return the overdue items. When you do this the bill will disappear and you will not have any outstanding fines.

All University communication goes to your University GoogleMail account

Please contact me if you have any further questions

Sconul Access

I am a University of Bedfordshire PhD student living in Bristol, UK. I conduct much of my writing-up at the University of Bristol. To continue I must have a current SCONUL with Band A.

My SCONUL Band A card expired on 02.07.2015.

Is it possible to renew this for a futher one, two or three years by distance (otherwise I will have to make a six hour round road trip by car - and as a partner in the European Green Capital 2015 - Bristol UK - that will be a disaster)?

May I reassure you that Sconul Access was primarily created for students like yourself so a lot of the admin may easily be done remotely.

If you follow the advice on our web pages

http://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess

http://lrweb.beds.ac.uk/libraryservices/visiting/sconulaccess/sconul-access-bands

and check the advice on the Sconul website

http://www.sconul.ac.uk/page/access-faq

then apply online

http://www.sconul.ac.uk/sconul-access

When you get your approval email you can print it out or show an electronic version to staff at Bristol and go through their membership requirements.

If you have any questions please get back to me