Postgraduate Document Supply

Can we request some related books for intercultural business area. There are some useful books we cannot find in our library but they are really helpful and useful for us to do our MA dissertation.

Can we request these books or could you please provide some suggestions about how can we get access to these books.

There is a list of these books:

.....

Thank you for your enquiry

If you are a University of Bedfordshire student you should be eligible to use our Document Supply service. Please check our information of these web pages and if appropriate fill out the Document Supply forms

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/how-it-works

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/what-happens-next

http://lrweb.beds.ac.uk/libraryservices/docsupply/document-supply-q-and-a/sed

http://lrweb.beds.ac.uk/libraryservices/docsupply/forms

I have tried to answer your question as thoroughly as possible. If you need me to expand further or if I have missed anything out please get back to me.

There is a wealth of information on LRWeb to help you http://lrweb.beds.ac.uk/libraryservices/availableservices

Why not try our FAQs to see if they can help?

http://lrweb.beds.ac.uk/faq

Your course is supported by your Academic Liaison Librarian Avtar Natt:

http://lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

he will help you by email or on a 121 basis with any research queries you may have.

He has created support pages on LRWeb for your course and you may find these useful

http://lrweb.beds.ac.uk/human-resource-management

If you’d like to take advantage of any of the training offered by Learning Resources check our What’s On page

http://lrweb.beds.ac.uk/libraryservices/whatshappening/events-calendar

This programme includes computer skills – you need an update/refresher our Computer Skills Training (CST) team run workshops on a regular basis at Luton and Bedford Campuses

There is a series of on-line guides which may be helpful to you too:

http://lrweb.beds.ac.uk/help/it-training/materials

Our Professional Academic Development (PAD) team can help you with any writing or numeracy support you require.

http://lrweb.beds.ac.uk/help/pad

Reservation

I'm a student who has reserved two books from different campuses and one of them is ready to be picked up this Friday and the other one is currently on hold. Unfortunately, I'm unable to pick up my reserved book this week as I'm currently away. Can you please hold the books for me until I'm ready to pick them up when I arrive back?

Thank you for your enquiry. Your request has been waiting for you since 3.6.14 and will be held until 13.6.14. I will check with Aylesbury LRC to see if they can possibly hold the item until 16.6.14. If they can you may collect it next week. If there is someone else waiting for this book this will not be possible and you will have to re-request this item when you are back at University

Print credit

When i to recharge/top up my card for printing the machine takes all of my money and my balance remains the same. I have lost nearly £2

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with the print credit top up machine. I understand how frustrating it must be for this facility not to live up to your expectations. This problem can only be dealt with in person at the Campus where you credited your print account. Please talk to staff at the Customer Service Desk. They will do a print history for you to see what happened.

WiFi

WIFI - this is the worst connection in living memory. It drops out constantly, signal is week or specifically today (04/06/14) not there at all

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with University WiFi. I understand how frustrating it must be for the connectivity not to live up to your expectations
The University has a cross Campus project to improve the WiFi connectivity at every Campus. None the less in high traffic areas with each individual having an average of 2 -4 WiFi dependent items, the University bandwidth is bound to struggle.
May I suggest that you move to slightly quieter area where the connectivity might be more consistent. Or use a University PC while you are on Campus or use Eduroam which should be a more stable connection.
http://lrweb.beds.ac.uk/libraryservices/visiting/eduroam

Please report your problems directly to Learning Resources staff during staffed hours

http://lrweb.beds.ac.uk/opening

Out of staffed hours either ring the Out of Hours help service NORMAN via the phone on the Customer Service desk (Bedford and Luton Campuses) or ring your usual Campus phone number to be put through to help off Campus

http://lrweb.beds.ac.uk/contact

WiFi

Have not been able to connect to wifi as UoB-Student for at least 4 weeks. Eduroam is so on and off that I gave up

I am sorry you have been experiencing problems. Thank you for taking the trouble to tell me about the problems you have been having with University WiFi. I understand how frustrating it must be for the connectivity not to live up to your expectations
The University has a cross Campus project to improve the WiFi connectivity at every Campus. None the less in high traffic areas with each individual having an average of 2 -4 WiFi dependent items, the University bandwidth is bound to struggle.
May I suggest that you move to slightly quieter area where the connectivity might be more consistent. Or use a University PC while you are on Campus or use Eduroam which should be a more stable connection.
http://lrweb.beds.ac.uk/libraryservices/visiting/eduroam

Please report your problems directly to Learning Resources staff during staffed hours

http://lrweb.beds.ac.uk/opening

Out of staffed hours either ring the Out of Hours help service NORMAN via the phone on the Customer Service desk (Bedford and Luton Campuses) or ring your usual Campus phone number to be put through to help off Campus

http://lrweb.beds.ac.uk/contact

Fines

I think that there is not enough books copies for the MBA course because of the big numbers of students in the course and student don't return the books on time so I suggest that the library should raise the fine on returning books.

Thank you for raising your concerns with me. I am sorry that you have been having problems securing loans for your research.

May I suggest that if you find an item you want and its on loan you reserve it straight away. Even if there's a waiting list for that item at least you get a chance to use it. You are allowed to reserve up to 6 items at a time.

http://lrweb.beds.ac.uk/libraryservices/availableservices/reserve

If there is a long queue of people waiting for a reserved item you could check the Public
Library catalogue to see if you may borrow that item from them

https://vpoint.culturalservices.net/bedford/#sthash.FSxCAHOq.dpuf

You could identify list of alternative titles. Check the catalogue number of the item you want
at University and see what other books at the same number are on the library shelves,  

You could purchase your own copy of a particularly useful book. It is expected that postgraduate students will purchase some books.

lrweb.beds.ac.uk/libraryservices/availableservices/reserve/high-demand-holds

Your Academic Liason Librarian makes sure that most of the new purchases for the MBA are 7 day loans to promote a fast turn around. If you experience problems with a particular title please contact him with the details so he can consider making it a Reference copy so you may consult it in the LRC

lrweb.beds.ac.uk/help/ALLs/Avtar_Natt

If As a service Learning Resources is reviewing our fines regime and careful consideration is being given to having bigger fines for reserved overdue items 

Late arrival

I am a PhD student, I missed most of introduction week , there are some problems with me using e-library,

I have tried to search for conferences and papers related to my topic in IEEE .I have found them but it's not possible to open them for reference. For example I have searched for the terms like "evolutionary computation" and "genotype and phenotype for evolutionary models" and there is few documents related to them but couldn't open them. It seems that it is available online but needs a subscription. I used uni network and from different user  but still unable to access it. Please can I get an appointment to get this sorted and also familiarise myself with the use of different resources in the e library.

Thank you for contacting me. I am sorry that you seem to have been having problems finding research materials. Am I correct in thinking that you are using the prescribed route ie

library catalogue: http://library.beds.ac.uk/

or DISCOVER: http://0-eds.b.ebscohost.com.brum.beds.ac.uk/eds/search/basic?sid=9f3ef331-4946-4031-a886-f88f07f62d2e%40sessionmgr114&vid=1&hid=106

and still having no luck?

I think you need to have a chat with your Academic Liaison Librarian Chris Whitfield, he will rehearse the research routes and authorisations needed for University materials

http://lrweb.beds.ac.uk/help/ALLs/Chris_Whitfield

If its appropriate Chris will also outline our Document Supply Service which will give you access to materials outside the University

http://lrweb.beds.ac.uk/libraryservices/docsupply

In the mean time may I draw your attention to the Subject Guide Chris has created for your subject area 

http://lrweb.beds.ac.uk/computing-and-info

There is a wealth of information on these web pages to help you. This may be of interest to you too 

http://lrweb.beds.ac.uk/guides/researchers

I would suggest that you contact Chris with some urgency and make arrangements to discuss your needs with him

chris.whitfield@beds.ac.uk