Group Study Space

Whilst I understand that the Social Learning Space is designed for group projects and for students to share ideas, the noise levels that occur in this learning space are ridiculous.

Thank you for your comments.

I do sympathise. The Social Learning Space is just that so there will be occasions when the noise level is quite high.

We have done a lot of work in Learning Resources to create a variety of Study Environments in the LRC to support the learning experiences offered by the University of Bedfordshire. I would advise that if you need quieter group study space the hexagonal tables on level 1 Church End LRC or the ground floor Park Street end LRC are your best spot. You can understand that group work - by its very nature - would impact negatively on Silent work areas so look out for the quieter areas.

Wifi

Is there anything you can do about the horrible Wifi speed at Park Square? During the week studying at the library is dreadful, due to the fact that the wifi connection is so slow and it actually cuts you off sometimes, because it cannot cope with all the students accessing the network.

I am aware of the issues and have recently had some more WiFi heads installed to increase capacity in the Social Learning Space, IT Suite and Level 1. A survey of these areas has also just been completed and I am trying to secure funding to install more WiFi heads to increase capacity further. Hopefully this work will be completed in the next couple of months.

I would be grateful if you could let me know in which area you were using WiFi and at what time so I can investigate further?

I would like to apologise for any inconvenience caused and assure you that we are working to resolve any WiFI issues that arise.

Noise in the Silent Areas

I am just wondering why isnt there anyone monitoring in the Library. It is hard to focus when student's talk very loud in the Silent library. I mean there is a reason why it is a silent area. I am hoping for some serious action's, because this problems has been ongoing since I have started the uni, there has been no improvements.

Thank you for your enquiry. I am sorry that the Silent areas have not met your expectations.

At Park Square levels 2 and 3 are designated Silent floors with clear signage and regular security patrols. If noise levels exceed expectations this needs to be reported to the Customer Service desk on level 1 of the LRC so a security patrol can be called in to review the area and - if necessary - issue Written Warnings.

http://lrweb.beds.ac.uk/libraryservices/availableservices/study-env

Top Sheet

Hi i am in need of a top sheet for my e-business report and was told it is on Breo however, i can not seem to find it. Please could you let me know where i could access or download the top sheet.

Its not on Breo as such you need to log onto SITS E-vision from BREO or Student Records from LRWeb (its the same thing we're just in a transition between names) and select what you require using the drop down menu.

Your Student record/ E-vision account password was given to you on registration.

Self Service

I have attempted to check books in and out when there has been no one else at the desk and been told that the staff have been told that they can not help. You said the system was to ease queuse if no one else is about what is the problem?

If you have items for issue or return staff can show you how to do this by demonstrating the self service equipment. The University has invested a great deal of time and money in up skilling staff to help with any query raised at the Customer Service desk. Issuing books is one level of enquiry. The response is to show the customer how to use the self service equipment. This is expected practice in the majority of HE and Public libraries in the UK. Our staff are trained to help with every stage of your academic journey and ensuring that you can issue, return, renew and reserve any items required for your research - not matter how tiny - is the first step.

Self Service

why can the librarians behind the desk no longer check books in and out I find this very flustrating. Is this a longer term project by the university to cut the number of librrians employed?

Thank you for your comment. No it isn't a project to cut staff. Staff do not issue, return, reserve or renew items for you but they are expressly there to show you how. If you have been refused help with this please tell me when it was and I will follow it up.Taking routine, mundane tasks away from skilled staff frees them up to deal with more complex enquiries. Lots of businesses now have a self service element to manage queues and make staff available for the more in depth, skilled and difficult to solve questions from students. It started with atms in banks and now even supermarkets have self check outs.

At Polhill particularly it means you can return your loan items at any time. You are not tied to library opening times. You don't need to queue

Library staff do not not need to be stamping books, the value of skilled staff is in dealing with specific problems and facilitating early stages of academic research.

Wifi Connection

Wifi connection isn't good... any websites.. after some time says not responding

Thank you for your comment regarding the wifi signal 22.11.11 at Park Square

If you experience problems accessing the wifi network may I suggest 2 courses of action

1 please tell staff at the Customer Service desk so they can help you and/or log the issue

2 at lunchtimes and other periods of peak usage connectivity is patchy. It is worth moving to other areas of the LRC or indeed the University to find the best connection spot eg Costas or the Campus Centre.Alternatively you could log on to one of the LRC desktop pcs and use your network space for your assignment.